Massively http://massively.joystiq.com Massively http://www.blogsmithmedia.com/http://massively.joystiq.com/media/feedlogo.gif Massively http://massively.joystiq.com en-us Copyright 2012 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/<![CDATA[Aion 24/7 GM support 'coming very soon']]>http://massively.joystiq.com/2009/10/14/aion-24-7-gm-support-coming-very-soon/http://massively.joystiq.com/2009/10/14/aion-24-7-gm-support-coming-very-soon/http://massively.joystiq.com/2009/10/14/aion-24-7-gm-support-coming-very-soon/#commentsFiled under: , ,


Aion has a lot of great qualities, although one of the biggest issues in-game towers above pretty much any others: 24/7 in-game GM support. Whether it's gold spammers, bugs or some issue that goes above and beyond asking for help in guild chat -- constant GM support is essential for happy customers.

So you'll be happy to know it's coming very soon! At least, according to recent Twitter activities by the community team. As the weeks continue to churn for this newly hatched (at least in the west) MMO, having a quality support team is going to make or break many potential players' opinions when their hesitant friends ask, Aion"Should I pick up Aion?" Thus, this is good news. Not as good as it actually happening, but very close!

[via TTH]

MassivelyAion 24/7 GM support 'coming very soon' originally appeared on Massively on Wed, 14 Oct 2009 13:00:00 EST. Please see our terms for use of feeds.

Read | Permalink | Email this | Comments]]>aioncommunitygame-mastergmgm-supportgold-sellersgold-spammerncsoftrmttechnical-supporttwitterWed, 14 Oct 2009 13:00:00 EST<![CDATA[The Daily Grind: Should free/trial accounts get less support?]]>http://massively.joystiq.com/2008/03/26/the-daily-grind-should-free-trial-accounts-get-less-support/http://massively.joystiq.com/2008/03/26/the-daily-grind-should-free-trial-accounts-get-less-support/http://massively.joystiq.com/2008/03/26/the-daily-grind-should-free-trial-accounts-get-less-support/#commentsFiled under: ,

Some games offer two tiers of membership, free and premium. Some are free-to-play with microtransactions. Some are subscription-based, but have free-trial periods. Customer service and technical support costs the same whether someone's paying or not, though.

Should the free-trials and free users get the same amount of customer care and technical support as the paying players? Should it not matter? If free/free-trial users get less or no support does that encourage them or discourage them from upgrading to paying for the game? Shower us with your collective wisdom!

MassivelyThe Daily Grind: Should free/trial accounts get less support? originally appeared on Massively on Wed, 26 Mar 2008 08:00:00 EST. Please see our terms for use of feeds.

Permalink | Email this | Comments]]>customer-servicefeaturedfree-trialfree-usermicrotransactionsopinionsubscriptiontdgtechnical-supportthe-daily-grindWed, 26 Mar 2008 08:00:00 EST