Posts tagged technical-support 
Aion 24/7 GM support 'coming very soon'
Aion has a lot of great qualities, although one of the biggest issues in-game towers above pretty much any others: 24/7 in-game GM support. Whether it's gold spammers, bugs or some issue that goes above and beyond asking for help in guild chat -- constant GM support is essential for happy ...
The Daily Grind: Should free/trial accounts get less support?
Some games offer two tiers of membership, free and premium. Some are free-to-play with microtransactions. Some are subscription-based, but have free-trial periods. Customer service and technical support costs the same whether someone's paying or not, though. Should the free-trials and free users ...
