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Posts tagged support

A Mild-Mannered Reporter: The replacements

Hey, guys, did you know that Going Rogue is launching in less than a week? That's crazy. It feels especially strange to me, since this was an expansion that had barely been announced when I started here, and has since become pretty personally important. But we're not here to talk about my vague...

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Realtime Worlds restructuring to provide "total support" for APB

APB's Dave Jones said he expected mediocre reviews from the media immediately after launch. Be that as it may, the Realtime Worlds team obviously feels that the game is a success, according to today's press release. The press release announced that the APB staff will increase, and Realtime...

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Fallen Earth companion app released on Blackberry

Fallen Earth has been pushing its mobile app with quite a bit of vigor ever since it was released on both the iPhone and the Droid a few weeks ago. And it's with good cause -- the app allows for players to take care of a number of more tedious play elements while on the go, freeing up in-game time...

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Billing issues hitting Warhammer Online and Dark Age of Camelot

Even when everything's going just fine, monthly billing in an MMO brings up the problems of players feeling entitled to quite a bit of free content and getting rather annoyed if it's not forthcoming. It also raises questions of how badly you really want to play the game in question. Luckily for...

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How do you support players that don't trust your support?

Let's face facts -- people don't like admitting that they don't know something or need help. They'd rather hammer at the problem until they solve it themselves, or they'd rather ask a trusted friend for help. Kids are super guilty of this, as they'd rather not tell an adult when they can't do...

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CCP Games drops Linux client support for EVE Online

One of the nicer aspect to EVE Online, in terms of accessibility, is that you can play it across the trinity of operating systems: Windows, Mac, and Linux. The latter two have been made possible through the CCP Games partnership with TransGaming Technologies, via their Cider and Cedega technology,...

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E308: A glimpse into The Agency's guilds and classes

In our recent talk with Matt Wilson at E3, we were given a lot of really illuminating information about classes and guilds in the upcoming SOE title, The Agency. It would seem that the Agency crew is doing a very good job of listening to many of the frustrations of MMOG players, while taking the...

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CCP Games outlines GM hierarchy in EVE Online

The latest EVE Online dev blog comes from GM Zhainius, who writes about customer support at CCP Games. Over the 5 years EVE Online has been running, the GM staff has answered millions of petitions in addition to writing articles and guides. But their work is typically in the background; it's the...

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Age of Conan's Jorgen Tharaldsen addresses game issues

Jon Wood from MMORPG.com recently interviewed Funcom's Product Director Jorgen Tharaldsen about some of the issues affecting gameplay in Age of Conan. The interview was primarily focused on customer service issues, and hopefully provides a good indicator as to how things are improving in AoC. Some...

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Guild Wars support just got a whole lot more comprehensive

Aside from the normal bug fixes in this most recent game update to Guild Wars, we get introduced to the new "Test My Computer" option. This feature appears on the login screen where you can click the link, launching a diagnostic test that measures a few helpful specifications of your machine...

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