Posts tagged service 
Sony Online Entertainment offers an updated ProSiebenSat.1 FAQ
If you're in Europe and playing EverQuest II, DC Universe Online, or many other Sony Online Entertainment games, you're probably aware that a major change is on the horizon. The company has signed an agreement with ProSiebenSat.1, giving that company a great deal of control over the publication ...
GamesCampus to take over 9Dragons in September
Free-to-play MMO publisher GamesCampus announced today that it will be taking control of martial arts MMO 9Dragons' North American operation. The game is currently provided by GamersFirst, but GamesCampus will begin its run with the game on September 20th. GamesCampus has stated that it will ...
The Daily Grind: What's the best service you've received from a GM?
There are players for whom the GMs of a given game are nothing but antagonists, killjoys who want to ban people for shouting just a few obscene slurs in a public chat channel. For many other players, they're a silent presence, something you're sure is there but never make any use of. And ...
Why the industry should care about their customer service
One of the long standing traditions of the industry has been to look at MMOs from the perspective of every other game on the market. We treat our online worlds the same as we treat our single-player experiences, which means we seem to forget that the customer still exists after they have picked up ...
City of Heroes respecs now available for purchase with real cash
NCsoft announced yesterday that players of City of Heroes are now able to purchase respecs (opportunities to rollback character development decisions they've made in their characters' lifetimes) for $9.99 from a store in the character select screen. The company noted that this feature "does not ...
Zu Online community mourns earthquake victims
As most people have heard by now, a massive earthquake struck the Sichuan province of China four days ago, killing 12,000 people and leaving as many as 18,000 more missing. The colossal tragedy shocked not only the Chinese, but all the people of the world. Players of the Chinese MMO Zu Online were ...
