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There's no huge monster there. We're good.
To the developers of the MMO industry, I say this to you: Your game has some pretty big issues.

No, stop. Don't go consult the PR team. Don't talk with the community managers. Don't spend time explaining why those issues aren't really issues. Just say it with me. Your game has some pretty big issues. I don't care what game you call your own; it's still replete with issues, including ones that by all rights should have been fixed months ago. Just say that with me, and then possibly follow it with a "sorry."

There. That wasn't so bad, was it? Kind of liberating, actually. There's a lot to be said for owning up to the failures of your game and admitting that some things are just plain wrong. I can think of great reasons to just take a deep breath, eat crow, and just say that part of your game is a mess.

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