Telstra BigPond (a major Australian Internet Service Provider, with an approximate 50% market-share) already has among the most successful corporate presences in the virtual environment of Second Life. Right now, BigPond is in the process of launching a new initiative: A dedicated kiosk where BigPond customers can get support from live staff, both in text and through Second Life's integrated voice system.

The kiosk will be staffed by BigPond customer-service representatives from 11AM to 10PM Monday through Friday, Australian Eastern Standard time.

"Our launch of a dedicated virtual customer service team is an indication of the popularity of Second Life and provides us with another innovative way to continue to give our members award-winning customer service," said BigPond Group Managing Director, Justin Milne -- admittedly that's spinning so fast that a couple magnets and some copper wire would just about allow you to replace the Snowy River Hydro-Electric scheme.

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BigPond launches customer service center in Second Life originally appeared on Massively on Mon, 01 Sep 2008 04:30:00 EST. Please see our terms for use of feeds.