Linden Lab recently attempted to evaluate the efficacy of its user-volunteer corps as a part of the new user experience (NUE) in Second Life. Two NUE areas were selected (Hanja and Korea), and baseline results established. Then testing was conducted in two phases using one area as a testing ground and the other as a control. The first incorporated themed tours by volunteer greeters, and the second involved general mentoring in conjunction with the original style of Orientation Island tutorials.

Phase one seemed to draw some very successful results, while phase two only showed a slight improvement. The phase two results look to be well within the margins of error, and essentially statistically insignificant. The sort of mentoring you might find at Help Island Public would, based on these results, seem to be broadly ineffective.

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Continue reading Lab publishes NUE test results. Greeters vs mentors: Greeters win

Lab publishes NUE test results. Greeters vs mentors: Greeters win originally appeared on Massively on Wed, 08 Oct 2008 22:00:00 EST. Please see our terms for use of feeds.