Posts tagged game-master 
The Game Archaeologist and the NeverEnding Quest: A cozy chit-chat with Thom Terrazas
Welcome back to the Game Archaeologist's third week of our EverQuest expedition! So, OK, we lost a few valued members of our team crossing the wilds of Norrath, but who would ever think that 10 rats could be so vicious when out for vengeance? It comes with the territory, and really, it's well worth ...
EVE Evolved: Downtime deployment debate
Earlier this week, an explosive argument broke out in the EVE Online community. Following an extended server downtime, it became known that Reddit-based alliance Test Alliance Please Ignore had used the server downtime to protect the deployment of 14 territorial claim units. Ordinarily, these claim ...
Anti-Aliased: The customers aren't always right, but they should be supported
The customer isn't always right. Trust me, I know, I use to work at GameStop. *shivers at the thought of pushing reserves* Sometimes, the customer is wrong -- dead wrong -- but that doesn't mean the customer shouldn't be supported and appreciated. Customer support is one of those areas of MMO ...
Whack a GM for profit in Runes of Magic
The Game Master is a sacred position, only attained after decades of painful training under the practiced eye of an ancient guru. Well, that, or an application to a studio and a subsequent interview. Either way, to be in the hallowed presence of a GM means that you either messed up badly, or you ...
Aion 24/7 GM support 'coming very soon'
Aion has a lot of great qualities, although one of the biggest issues in-game towers above pretty much any others: 24/7 in-game GM support. Whether it's gold spammers, bugs or some issue that goes above and beyond asking for help in guild chat -- constant GM support is essential for happy ...
Addressing gold spam in Aion
After playing Aion for any length of time, one might think the 'Looking for Group' channel is actually a 'Looking for Gold" channel. Don't worry, it's a common mistake. Since a few days after launch, players have been bombarded with gold spam in the game's various chat channels from general to group ...
Meet the Champions Online lead GM team
Very infrequently do we get to see the people who are diligently working behind the customer service counter in our online games. They listen to all our requests (frivolous or not,) they free us from the shackles of bad environmental clipping, and they make sure we're having a fun time in our game ...
Making fleet battle reservations in EVE Online?
This is probably a first in the MMO industry... EVE Online announced higher performance server reservations for large scale PvP battles. Unlike most other MMO titles where you choose a server to play on with your friends, EVE Online doesn't make you choose. Although the server cluster is made up of ...
EVE dev blog charts much improved customer support experiences
Long petition queues, particularly related to expansions, has long been a problem in EVE Online. These long waits may very well be a thing of the past, according to GM Nova, Senior Game Master for EVE Online. GM Nova's latest dev blog, "Such stuff as dreams are made on," deals with the deployment ...
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The Summoner's Guidebook: Why you shouldn't always buy Deathcap on LoL casters
Posted on May 23rd 2013 9:00PM
