| Mail |
You might also like: WoW Insider, Joystiq, and more

Posts tagged game-master

Former EVE Online GM talks abusive players

"Game companies are not the Political Correctness Police," says Elizabeth Wyand, "and cannot be expected to adjust every player's rotten attitude." Wyand, a former GM for EVE Online, recently posted an interesting blog that discusses problematic players and the responses to their behavior -- one th...

Continue Reading

Behind the scenes as a [REDACTED] Game Master

Once upon a time, I worked as a game master for a very popular MMORPG. My duties were relatively simple: help players out of sticky situations and enforce the rules of the game when it came to cheating, harassment, and general player behavior. A game master's role is to protect the player from any ...

Continue Reading

The Game Archaeologist and the NeverEnding Quest: A cozy chit-chat with Thom Terrazas

Welcome back to the Game Archaeologist's third week of our EverQuest expedition! So, OK, we lost a few valued members of our team crossing the wilds of Norrath, but who would ever think that 10 rats could be so vicious when out for vengeance? It comes with the territory, and really, it's well worth...

Continue Reading

EVE Evolved: Downtime deployment debate

Earlier this week, an explosive argument broke out in the EVE Online community. Following an extended server downtime, it became known that Reddit-based alliance Test Alliance Please Ignore had used the server downtime to protect the deployment of 14 territorial claim units. Ordinarily, these claim...

Continue Reading

EVE extended downtime has some unfortunate consequences

Tweet Early this morning, the EVE Online server underwent an extended scheduled downtime for the deployment of the Tyrannis 1.2 patch. The patch deployment proceeded as planned and almost exactly to schedule, with the entire downtime lasting around 12 hours. When the servers came up, however, ...

Continue Reading

Anti-Aliased: The customers aren't always right, but they should be supported

The customer isn't always right. Trust me, I know, I use to work at GameStop. *shivers at the thought of pushing reserves* Sometimes, the customer is wrong -- dead wrong -- but that doesn't mean the customer shouldn't be supported and appreciated. Customer support is one of those areas of MMO ga...

Continue Reading

Whack a GM for profit in Runes of Magic

The Game Master is a sacred position, only attained after decades of painful training under the practiced eye of an ancient guru. Well, that, or an application to a studio and a subsequent interview. Either way, to be in the hallowed presence of a GM means that you either messed up badly, or you ne...

Continue Reading

Aion 24/7 GM support 'coming very soon'

Aion has a lot of great qualities, although one of the biggest issues in-game towers above pretty much any others: 24/7 in-game GM support. Whether it's gold spammers, bugs or some issue that goes above and beyond asking for help in guild chat -- constant GM support is essential for happy customer...

Continue Reading

Addressing gold spam in Aion

After playing Aion for any length of time, one might think the 'Looking for Group' channel is actually a 'Looking for Gold" channel. Don't worry, it's a common mistake. Since a few days after launch, players have been bombarded with gold spam in the game's various chat channels from general to group...

Continue Reading

Meet the Champions Online lead GM team

Very infrequently do we get to see the people who are diligently working behind the customer service counter in our online games. They listen to all our requests (frivolous or not,) they free us from the shackles of bad environmental clipping, and they make sure we're having a fun time in our game...

Continue Reading


Featured Stories

Engadget

Engadget

Joystiq

Joystiq

WoW Insider

WoW

TUAW

TUAW