Posts tagged customer-support 
The Game Archaeologist: How to return to older games
Let's face it: It's just not that easy to either try out or return to an older MMO. It defies logic because you would think that these games would explicitly crave people to come play them, but it's almost like there's a chest-high wall topped with itchy fiberglass shreds warning people away. ...
Guild Wars 2 and the war on bots
A big victory has been won in ArenaNet's ongoing war on Guild Wars 2 bots. Big steps have been taken since the game's launch: As of now, only about 20 bots an hour are reported, compared to over 2,000 an hour just a couple of months ago. ArenaNet has been working on automating the process of ...
ArenaNet's Regina Buenaobra on Guild Wars 2, Reddit, and community
ArenaNet has, understandably, been receiving a whole lot of publicity in the days following the launch of Guild Wars 2, due in large part to notable events such as the "ask why you're banned" thread on the r/GW2 subreddit. Not everyone, however, is thrilled with the idea that ArenaNet is ...
Flameseeker Chronicles: Guild Wars 2's launch week in review
It's been quite the week in the world of Guild Wars 2. Launch, issues, near-daily server updates, fixes, and launch parties have likely kept the entire team high on adrenaline and low on sleep. If you're one of the folks in attendance at one of ArenaNet's launch parties, you likely saw a lot of ...
TERA subscription error affects thousands [Updated]
According to several tipsters and many, many pages on TERA's forums, something's gone badly wrong with En Masse's account system. The studio admits that some players have been billed immediately upon selecting a subscription plan instead of being billed after the 30 days. Other players have ...
Anti-Aliased: The customers aren't always right, but they should be supported
The customer isn't always right. Trust me, I know, I use to work at GameStop. *shivers at the thought of pushing reserves* Sometimes, the customer is wrong -- dead wrong -- but that doesn't mean the customer shouldn't be supported and appreciated. Customer support is one of those areas of MMO ...
How do you support players that don't trust your support?
Let's face facts -- people don't like admitting that they don't know something or need help. They'd rather hammer at the problem until they solve it themselves, or they'd rather ask a trusted friend for help. Kids are super guilty of this, as they'd rather not tell an adult when they can't do ...
The suit of Square-Enix spam
When reporting this story, the sentence, "Never give your e-mail to anyone you don't trust," seems to come to mind. A Japanese man was bombarded with account re-registration e-mails from Final Fantasy XI's PlayOnline launcher, eventually bringing him to the point where he called Square-Enix and ...
Rumor: Mythic layoffs hit QA, playtest and customer support
Speculative information is coming down the vine via Joystiq that Electronic Arts' new cost-cutting initiative has "cost" Warhammer Online roughly 21 customer support staff, half of its QA department and all of it's playtesting group. According to EA, they currently has no plans to make any ...
Why the industry should care about their customer service
One of the long standing traditions of the industry has been to look at MMOs from the perspective of every other game on the market. We treat our online worlds the same as we treat our single-player experiences, which means we seem to forget that the customer still exists after they have picked up ...
Featured Stories
Not So Massively: Cash MOBA tournaments, Diablo III's birthday, and Star Citizen's new website
Posted on May 20th 2013 9:00PM
Leaderboard: Which upcoming fantasy MMO are you looking forward to the most?
Posted on May 20th 2013 4:00PM
