Posts tagged customer-service 
SWTOR unsubscribe option goes missing for some [Updated]
Call it the Case of the Canceled Sub: Many players have written in to us to report that the "cancel subscription" button on their Star Wars: The Old Republic account pages has mysteriously gone missing. Considering that tomorrow is the one-month mark where accounts are set to be billed following ...
EVE dev video talks customer relations and server nodes
As part of a refocusing on developing EVE Online, CCP Games has recently taken us on a video tour of its art, features and core technology departments. This week it's the turn of the customer relations and Virtual Worlds departments as CCP Guard finds out what makes EVE tick. In his visit to the ...
CCP announces new Customer Relations details
A couple of days ago, CCP announced that an alarming number of team members had been laid off. Many EVE Online players were understandably concerned about what this might mean for the future of the game. CCP aims to put those concerns to rest with a new dev blog entry released today, which ...
Wings Over Atreia: The anti-rant
Admit it: Whether it is born of a desire to vindicate yourself using the opinions of another or because you just sharpened your claws and are eager to rip said opinions to shreds, sometimes you just love to read a juicy rant. Love them or leave them, we all have opinions and tend toward sharing ...
Fighting the EverQuest hacking wildfire
While hacking and botting may not be a source of frustration to you in your daily MMO, to the denizens of EverQuest, it is a real and ever-present headache. In what is already not the easiest MMO on the planet, players are experiencing an onslaught of hackers who go out of their way to ruin the ...
Captain's Log: Setting a new course
Hello, computer (and players)! Leave your credit cards, er, I mean, Latinum, at the turbolift door -- Star Trek Online has changed course for a new destination... Planet Free-to-Play. As we reported late last week (thanks again to tipster The First Avenger and @Altexist), it was announced during ...
Trion extends RIFT half-birthday bonuses because of Hurricane Irene
"Trion, you should extend the birthday celebrations due to Irene," one East Coast player wrote on the forums. "They did," came the next reply. The many, many half-birthday bonuses that came with RIFT's kooky in-game party were set to end tomorrow, September 1st, but are now being extended ...
Community Detective Issue #24: Need for Speed World
Thus far, Community Detective has stayed on the straight and narrow course of fantasy MMORPGs during its brief existence. Sure, I've taken the occasional detour into sci-fi, superhero, and quasi-historical territory, but the majority of the column's first 23 issues were -- like the genre itself ...
Scott Hartsman: 'Happy customers stick around longer'
"Here's the overall philosophy behind all this: Happy customers stick around longer," Scott Hartsman said in an interview with Gamefront. "That's what we think. That's the beginning and end of it." It may seem like common sense, but for Hartsman and the team at Trion Worlds, it's a lesson they ...
Community Detective Issue #23: Perpetuum
Welcome to the Perpetuum edition of Community Detective. Avatar Creations' mech-based sandbox MMORPG launched back in November, and despite being relatively new to the market, it has already had time to release a free expansion and a 15-day free trial as well as build itself a small but dedicated ...
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Some Assembly Required: Salem dev talks permadeath, griefing, and skill-based gameplay
Posted on Feb 10th 2012 9:00AM
