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Posts tagged customer-service-case-files

Community Detective Issue #22: Allods Online [Updated]

My first few minutes with Allods Online were one part awesome and two parts aggravation. There was intrigue in the form of my research into player-crewed airships, and there was annoyance at the forced installation of Pando Media Booster, a third-party app that supposedly improves download spee...

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Community Detective Issue 10: Final Fantasy XIV

Welcome to the Eorzea edition of Massively's Community Detective. I've been spending a fair bit of time in Square-Enix's Final Fantasy XIV of late and have finally managed to collate some data on the game's community and customer service apparatus. Those of you looking for a ranty review of Squar...

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Massively's Community Detective, Issue #6: Lord of the Rings Online

If you've been playing MMORPGs for any length of time, or you keep up with the latest happenings around the industry, you're probably familiar with Lord of the Rings Online's Landroval server. In addition to being the "unofficial" roleplay server for Turbine's Tolkien-based MMORPG, Landroval is c...

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Massively's Community Detective, Issue #5: Vanguard - Saga of Heroes

Much has been written around the MMO blogosphere regarding SOE's Vanguard: Saga of Heroes. From its troubled beginnings as a not-quite-ready-for-launch title, to fledgling Sigil Games Online's financial difficulties, to lead designer Brad McQuaid's well-publicized struggles with management and pe...

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Massively's Community Detective, Issue #4: Warhammer Online [Updated]

"Don't roll a black orc, they'll just piss you off [since] newbies don't know how to back you up," said one of the helpful folks on Warhammer Online's Badlands server when I asked about class choice. While you may disagree with his assessment, he was one member of a very friendly community, and o...

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Massively's Community Detective: The customer service case files, Issue #1

"Glad you made it to Age of Conan, and please, please feel free to look me up if you need any further help or want a group." When that bit of purple private tell text scrolled through the chat box of of our newly created guardian last week, it was clear that we weren't finding what we initially exp...

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