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Posts tagged cs

RuneScape customer service helps 500K players in a year

To coincide with National Customer Service Week in the United Kingdom, RuneScape is preparing a series of posts and meetups about and with the customer service team. To kick it off, the team put together an infographic about its previous year's efforts with players. Probably the most stunning fi...

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RIFT shows off its customer service department

What's it like working a day in customer service? Most of you probably don't have to speculate, since the odds of you having worked retail at some point hover right around almost certainty. But have you worked customer service for a game before? If you have, then you probably don't have any need to...

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Guild Wars 2 and the war on bots

A big victory has been won in ArenaNet's ongoing war on Guild Wars 2 bots. Big steps have been taken since the game's launch: As of now, only about 20 bots an hour are reported, compared to over 2,000 an hour just a couple of months ago. ArenaNet has been working on automating the process of id...

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Flameseeker Chronicles: Guild Wars 2's launch week in review

It's been quite the week in the world of Guild Wars 2. Launch, issues, near-daily server updates, fixes, and launch parties have likely kept the entire team high on adrenaline and low on sleep. If you're one of the folks in attendance at one of ArenaNet's launch parties, you likely saw a lot of v...

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SWTOR unsubscribe option goes missing for some [Updated]

Call it the Case of the Canceled Sub: Many players have written in to us to report that the "cancel subscription" button on their Star Wars: The Old Republic account pages has mysteriously gone missing. Considering that tomorrow is the one-month mark where accounts are set to be billed following ...

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Fighting the EverQuest hacking wildfire

While hacking and botting may not be a source of frustration to you in your daily MMO, to the denizens of EverQuest, it is a real and ever-present headache. In what is already not the easiest MMO on the planet, players are experiencing an onslaught of hackers who go out of their way to ruin the f...

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Age of Conan GM fired amidst in-game sex scandal

An Age of Conan player tricked a naïve, Funcom-employed Game Master (an in-game customer service representative) into pursuing cybersex with him. The player posed as a female playing a male character and enticed the male GM with flirtatious remarks and innuendos. After the GM fully threw himsel...

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Celebrating 10 years of EverQuest customer service volunteers

SOE and the EverQuest II community are celebrating the ten year anniversary of EverQuest's Guide program. Guides are folks who volunteer to provide customer support to players, as well as host in-game events. Rremember back in the day when Qeynos Hills was invaded by skeletons, and all the newbies ...

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E308: PvP in The Agency

One of the many things people have been looking for in an MMOFPS environment is the ability to engage in some hardcore PvP. Shooter fans seem to absolutely love the thrill of fragging others straight off the map. While we weren't able to nail down all of the specifics from our talk with Matt Wilson...

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Funcom hiring community managers, CS reps

Funcom is hiring for seven Age of Conan-related positions -- three in Europe, and four in the United States. The European opportunities are all "community coordinator" positions, and bilingual candidates are preferred. If you're looking for work in the United States, you can apply for one of Funcom...

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