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Posts tagged community-management

How SOE deals with bad seeds, in-game and out

At this year's GDC Europe, SOE's director of global community relations, Linda Carlson, talked about her management philosophy for a community infected by trolls and bullies. GamesIndustry.biz caught up with Carlson after the panel to further discuss this growing issue. Interestingly enough,...

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GDC Europe 2013: SOE talks game shutdowns, The Matrix Online

Sony Online Entertainment's Linda "Brasse" Carlson took the stage at this year's GDC Europe to talk about SOE's approach to community management, and in the process delivered a little insight into how studios can (and should) approach shutting down MMOs with waning or nonexistent player...

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The Daily Grind: What game has your favorite community team?

Let's be honest with ourselves for a moment: We MMO players are not the easiest bunch to manage in terms of community. We're moody, we're cantankerous, and we often want the game to be developed in seven different exclusive directions at once. So a member of a game's community team already has a...

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The Tattered Notebook: Linda Carlson on goat herding and community management

What do goat herding and community management have to do with one another? On the surface, you'd probably think not much, but at GDC Online this week, SOE Head of Global Relations Linda "Brasse" Carlson explained the parallels between her job as Community Manager and her job as a goat herder. ...

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Former Meridian 59 dev pens essay on community management

Have you ever been curious what, exactly, a community manager does from an insider perspective? Here to help you with that is Brian Green, who's developed for both Meridian 59 and Storybricks. Green wrote an essay on how community management is often misunderstood and how it can be both...

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WildStar's Senior Community Manager focuses on fun

Hot on the heels of yesterday's interview with WildStar's Jeremy Gaffney, we sat down with another Carbine Studios rep: David Bass, the game's new Senior Community Manager. We stopped David from running around the studio like a madman for 15 minutes, forcing him to let us in on the secrets of why...

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GDC 2012: The Tattered Notebook attends Brasse's community panel

What do dwarves and Monty Python have in common? They both feature prominently in Linda "The Brasse" Carlson's GDC 2012 talk about the front lines of the SOE community relations team. Given the recent roller coaster ride of the ProSiebenSat.1 deal and the turmoil on the forums that followed, I...

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Blizzard tells Diablo III fans to lower their expectations

Are you eagerly awaiting Diablo III's eventual release? Well, perhaps you shouldn't be quite that eager. Community manager Bashiok recently made some comments in a thread on the official forums expressing some concern that players are getting too excited about the potential of the game and that...

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Reid on Reddit: SWTOR fans ask him anything and everything

"Ask me anything." That's a dangerous command for anyone to issue, nevermind the community manager of the hottest new MMO on the block. Yet that's just what Stephen Reid said today to the Star Wars: The Old Republic community on Reddit, and the length of questions and answers would make for a...

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GDC Online 2011: CCP talks community management

As we all know, every MMO has its share of crises. They can range from an unpopular game nerf to bugged content to full-out server meltdown. Ironically, CCP Community Manager Valerie Massey submitted her plans for a GDC Online talk the day before, as she put it, "all hell broke loose at CCP."...

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