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Posts tagged community-detective

Community Detective Issue #14: A conversation with SOE customer service

Welcome back folks, and yes it is time for the latest installment of Community Detective. Last week I did a bit of a departure from the general column format by interviewing Funcom Customer Service Manager Edward Walsh III. This week, I'm doing something similar, but the spotlight is shifting to ...

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Community Detective Issue #13: A conversation with Funcom customer service

Welcome back, dear readers, to Massively's Community Detective. This week's issue is going to be a wee bit different, devoid of the community questions and customer service tickets that I usually discuss. While I've examined quite a range of titles over the column's first 12 installments, I've ye...

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Community Detective, Issue #12: World of Warcraft

Hey look, it's time for another installment of Community Detective! This week, boys and girls, we're going to venture where many folks have ventured before: the lands of Azeroth. That's right, World of Warcraft awaits, and I figured it's high time we took a look at the community and customer serv...

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Community Detective Issue #11: Global Agenda

It's time to bring the pain, Community Detective style. What style is that exactly? Well, I don't rightly know, as the column just recently passed the ten issue mark and said style is still developing. Rookie jitters notwithstanding, this week's issue is all about pain -- my pain to be exact. The...

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Community Detective Issue 10: Final Fantasy XIV

Welcome to the Eorzea edition of Massively's Community Detective. I've been spending a fair bit of time in Square-Enix's Final Fantasy XIV of late and have finally managed to collate some data on the game's community and customer service apparatus. Those of you looking for a ranty review of Squar...

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Community Detective, Issue #9: Pirates of the Burning Sea

Yarr! Hmm, not really. YARRRRRRR! That's a little better. Ahoy, mateys. Talk Like a Pirate Day may be over, but that isn't stopping me from navigating the rough waters of Flying Lab Software's Pirates of the Burning Sea for this week's issue of Community Detective. The game's a fair bit of fun, a...

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Massively's Community Detective, Issue #8: Fallen Earth

Welcome to another installment of Massively's Community Detective. This week, I pay a visit to a region decimated by economic and environmental collapse, widespread ignorance, and social anarchy run amok. No, it's not 21st century America but rather the fictional future-world of the Grand Canyon ...

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Massively's Community Detective, Issue #7: Star Wars Galaxies

Community Detective is back after a week off and looking forward to bringing you news you can use when evaluating MMORPG communities and customer service. This week, I take a look at our third Sony Online Entertainment title, the venerable sci-fi sandbox known as Star Wars Galaxies. While SOE g...

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Massively's Community Detective, Issue #6: Lord of the Rings Online

If you've been playing MMORPGs for any length of time, or you keep up with the latest happenings around the industry, you're probably familiar with Lord of the Rings Online's Landroval server. In addition to being the "unofficial" roleplay server for Turbine's Tolkien-based MMORPG, Landroval is c...

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Massively's Community Detective, Issue #5: Vanguard - Saga of Heroes

Much has been written around the MMO blogosphere regarding SOE's Vanguard: Saga of Heroes. From its troubled beginnings as a not-quite-ready-for-launch title, to fledgling Sigil Games Online's financial difficulties, to lead designer Brad McQuaid's well-publicized struggles with management and pe...

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