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Posts tagged apology

WildStar compensating players with bonus loot

The saga of WildStar's name reservation system appears to have come to a close. According to a forum post today from community manager Tony Rey, the system should be working properly now with no further issues. And while Carbine Studios can't turn back time, the studio is at least trying to offer...

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Red 5 CEO details Firefall fixes, apologizes for open beta issues

Firefall jet-booted into open beta on July 9th, but the transition ended up being a bit trickier than Red 5 expected. Tutorials broke, crafting crashed, abilities vanished from hotbars, and logins were jammed. CEO Mark Kern offered a letter to Firefall players today apologizing for the problems...

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The War Z yanked from Steam, Valve apologizes

The brief and baffling run of The War Z on Steam is over... for now. Valve called the release of the title on its digital distribution platform a "mistake" and "premature" and has since removed it. "We apologize for this," the company said, "and have temporary removed the sale offering of the...

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Aventurine apologizes for Darkfall delay

Darkfall fans have good reason to be disgruntled at the news yesterday that Aventurine announced a major delay in the relaunch of the game. The studio has posted a brief explanation as to why the announcement cut it so close to the anticipated release date. "We want you to know that 55 people...

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SOE to bring back Station Cash subscription purchases -- for a week

We reported this morning that SOE had quietly removed the option to purchase non-recurring subscriptions in its MMOs with Station Cash. SOE President John Smedley arrived on the EverQuest II forums to apologize for how it was handled and assure players that this purchase option would return for a...

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Blizzard issues an apology for the state of Diablo III's launch

OK, have we all gotten the jokes about Diablo III's launch out of our systems yet? Not quite? It's understandable, since the huge and much-hyped launch wound up with a lot of serious problems from the start. Blizzard isn't oblivious to the problems, however, and an official statement from...

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EVE Online's The Mittani issues formal apology for crossing the line [UPDATED]

Sci-fi MMO EVE Online is famed for being set in a cold, harsh universe where no player is truly safe. The line between griefing and gameplay is more subtle in EVE than in many other MMOs. Activities like scamming or Goonswarm alliance's Ice Interdiction operations could be seen as griefing in...

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SOE apologizes for delay of SWG customer loyalty free trials

Many Star Wars Galaxies players were disappointed to find that the free membership trials promised to them by October 15th had not been delivered. Well, Sony's sorry too, but don't worry: The company is making it up to players by... actually activating the free trials this time! An...

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This Week in MMO: Honestly EVE edition

The life expectancy of subscriptions -- and the enormous discussion swirling around it -- is at the forefront of Gamebreaker.TV's This Week in MMO. Massively's own Rubi Bayer joins the crew as they analyze Mark Jacobs' comments on subscriptions vs. free-to-play. Jacobs' blunt labeling that most...

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Returning EVE players receive discount as part of CCP apology

Last week CCP Games proved that it's still an indie studio at heart when CEO Hilmar Veigar Pétursson issued a formal letter of apology to the entire EVE Online community. In the letter, he admitted that development had been purposefully shifted away from the in-space features players...

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