Emberlei

To date, every time I've had an issue with their game, the LOTRO folks have solved everything within 24 hours. Actually they usually solve it within an hour. I love them.

If Second Life counts, I think it has the worst customer support. They like to hide behind things and not deal because they are worried about the legal ramifications of the people doing the bad things, not the people trying to rid themselves of said parasites.

Even with the supposed anon status that people like to hide behind, folks are starting to realize that they can't always be dicks and get away with it.

Just recently, an "acquaintance" in FFXI had his account hacked - presumably by someone who really disliked him with a key logger. He had all his "hard work" (possible gil buyer!) tossed away not only once, but twice in the form of the katana relic, Kikoku.

In Second Life, another friend is about to have her business snatched from her because she ran afoul of someone who was less-than-stellar in that he ripped a lot of her textures and is threatening to pass them out. Even worse, he claims to have her real life info. Whether or not that is true doesn't matter.. we shouldn't live in fear, but there are two sides to every argument, minimum. Just because someone is acting like a douche doesn't mean we should automatically turn the other cheek and offer them a sunny smile.