Server downtime

EVE Online's server is a complex beast, holding the title of biggest supercomputer in the gaming industry. The main server cluster is housed in London and serviced by a team of IBM engineers. In addition to constant hardware upgrades to take advantage of the newest technology, CCP's network programmers work around the clock to improve performance and track down bugs that will affect the game. EVE is no stranger to lag or network issues and older players know all too well that server troubles are expected around patch days.

When the Dominion expansion was released, there were far more complaints of server issues than could be attributed to the usual "patch day blues". Now several months down the line we're still hearing horror stories of fleet battles lagging unbearably with only a few hundred players. The last few months have seen an increasing number of node deaths and database failovers, in some cases causing unscheduled server reboots. Read on to find out what CCP is doing to combat the issue.

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Virtual worlds have had a rocky time in the marketplace. Focusing on user-generated content, it takes a while for enough users to become active and enough market traction to be established for them to start becoming financially viable. Earlier this year marked the shutdown of Metaplace, Raph Koster's entry into the field of virtual worlds. Now another long-running part of the field is closing down, as There.com has just announced the service will be closing on March 9th.

A retrospective on the game's history is available on CNET, discussing the world's status as being a competitor for Second Life without ever quite gaining the traction that its bigger cousin managed. While the environment was seen as slightly more kid-and-media friendly due to restrictions on adult-only content, the project had a difficult time turning a profit. After seven years, it's finally overwhelmed the company.

The official announcement includes a number of resources for those who have invested money in There.com to regain it prior to the shutdown, with extensive buyback programs and refunds available for all participants. Our condolences to the team on this sad turn of events.

Let's say that the unthinkable -- or at least, the undesirable -- happens tomorrow. Your favorite game's servers shut down today for good, and you're left with fond memories and little else. In the ancient refrain of the bartender, you don't have to go home, but you can't stay here. So that leaves you with the obvious question: where do you go now?

Some people would prefer to take a break from MMOs as a whole for a while, since the idea of investing time and effort into another one seems a bit less reasonable after you've watched one die. On the other hand, some people would like to get right back into the business of questing and slaughtering, even if they have to move back to an old standby to do it. Still others jump on to the next big thing with renewed vigor and start talking about how it'll be everything the now-dead game wanted to be but wasn't.

So what's your feeling? If your favorite game went belly-up this morning, would you soldier on to a different game, start looking for an upcoming release, or just move on with your life and leave MMOs behind?

Just lately, over the last month and a half or so, regular Second Life users will have spotted an increase in subsystem outages, including transaction failures, object and teleportation problems, and just general weirdness. Systems seem to be experiencing trouble that you could just about set a watch by.

Linden Lab's Frank Ambrose explains that that is to be expected and there's some more to come as some of the oldest pieces of the Second Life infrastructure are ripped out for replacement or relocation from their original site at the San Francisco data-center.

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Linden Lab's systems administrator, Charity Majors has been with the company for a while – since 2004, in fact – but we've not heard much from Majors previously. That's a shame, because Majors' latest post detailing the process behind the recent Second Life central database upgrade is a real treat. We've not seen its like for a couple of years, sadly.

The story of the recent database upgrade (which was originally attempted in 2007, with less than stellar results) is frank, detailed and informative.

It's really rather a pity that Majors isn't writing blog posts on policy and economic metrics, because Majors puts almost all the other Linden Lab bloggers to shame for precision and clarity.

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A few Aion players on the Azphel server got a bit of a shock yesterday when a bug in the system presented them with more than 30 trillion Kinah as a reward. With that much extra cash floating around, the economy predictably went...well, completely insane.

The Auction Hall looked like opening day at the NYSE, and even fairly common items were selling for outrageous amounts of Kinah. The news spread outside of game very quickly, sending the Aion team into overdrive as they tried to figure out what had happened. (Since this isn't the first time something like this has happened to an NCsoft game, we imagine there was a game plan in place.)

The Azphel servers were taken down for "emergency maintenance" shortly afterward, and news of a rollback came down very early this morning, surprising absolutely nobody. As of now, the Aion team is planning to roll the servers back to 6:00 AM CST Monday morning, but they're not quite out of the woods yet. They have since found "a few additional bugs that are having a direct impact on the stability of the Azphel economy", and promise more information soon.

Back at the end of November, we talked about the ongoing security issues affecting Guild Wars players. ArenaNet has been assuring players that they are working hard on the problem, and Monday evening the community saw the first fruits of that labor. Players saw a message in their chat windows that most of them have never seen before: "The Guild Wars servers will be taken offline momentarily for required maintenance."

It was a quick change, but once it happened, players logging in saw a surprising addition to the login screen. Besides the usual username and password combination, you now have to correctly enter the name of any character on your account before you are able to log in.

ArenaNet posted a FAQ on their site along with the update and Community Manager Regina Buenaobra interacted heavily with the community immediately afterward, logging in to Guild Wars to discuss the change with players (and presumably be asked a few hundred questions about Guild Wars 2.) She also spent time on the main fan forum sites, addressing concerns, clarifying the reasoning behind some decisions, and passing some well-deserved thanks from players on to the ANet team.

While not everyone is satisfied -- and when are they ever? -- this first step is a very welcome one to most players, and we look forward to seeing more.

Mark this one down under the "good news" category, but with a lot of conditionals: Warhammer Online has updated the list of acceptable server transfers for the upcoming shutdown. We reported earlier on the planned closing of Phoenix Throne and Dark Crag, bringing the game's remaining servers to four. Unfortunately, the decision hasn't been reversed, but the former limitations on what servers could be chosen as a destination for transferred characters has been expanded. In a fresh release, it was announced that characters from the closed servers would be allowed to transfer to any of the four remaining servers.

When the announcement was first made there were a number of people who protested the selections for destinations, as players had seen some of the writing on the wall and had already begun transferring over to other servers in anticipation. This move seems to be aimed at engendering some more positive community feelings after the understandably unpopular announcement, although how much help it will actually provide remains to be seen. The announcement goes on to serve as a reminder that the server merge will be taking place on December 2nd, so if your server is on the list to be merged and you wish to say goodbye, now is the time.

The Dominion expansion for EVE Online will arrive tomorrow, December 1st, after a lengthy downtime of roughly 19 hours (02:00 GMT/UTC to 21:00 GMT/UTC). Access to the EVE website and forums will be down for much of this time, as will the EVE API, but CCP Games has compiled a tome of Dominion patch notes to occupy at least some of that time. There's also a player discussion of the Dominion features and changes on the game's forums with some clarification on details from the CCP devs.

If reading through the full patch notes (10,000 words and climbing with updates) isn't really your thing, a few of the EVE bloggers have discussed the highlights of what's new in this expansion. Mynxee covers the good, the bad, and the comical in Dominion on her Life in Low Sec blog. We also recommend checking out Casiella's take on the Dominion patch notes over at the Ecliptic Rift blog. Casiella discusses the myriad features that haven't gotten much attention so far: voice fonts added to EVE Voice in chat channels; the in-game jukebox now using MP3s with playlist support; and how player actions for the Caldari race via factional warfare now impact the rival Gallente storyline missions.

It wasn't entirely unexpected -- after all, Jeff Skalski gave some indications this might be coming in our recent interview with him -- but it's still unbalancing. Warhammer Online community manager Andy Belford confirmed today that two of the game's servers, Dark Crag and Phoenix Throne, will be shutting down. The population of these servers will be allowed a free transfer to two other servers each -- Iron Rock or Badlands for Dark Crag, Gorfang or Volkmar for Phoenix Throne. He also mentions that there will be a 20% bonus to experience and renown in the weeks following the transfer, to at least slightly take the sting off the event.

It looks as if there will be slightly more servers in the European region, as they have a total of 13 still open... but several of those are due to the different languages, and at least one of the realms is scheduled for shutdown. As for what this means for the game itself... it's hard to call it anything but bad news, even with the promises of a boost incoming to ease the impact. We know that Warhammer Online's future looks a bit shaky after recent events, but this is more dire than any of us had expected or hoped. We'll keep up on any news as it becomes available.

[ Thanks to JP for the tip. ]

Retcons are valuable things in Champions Online, and they are used only with care, as their effects can be far-reaching and are assured to be constant for quite some time. (This marks a major point of divergence between Champions Online and most current comic books, but we'll leave that to one side for the time being.) So it's a bit significant when Cryptic announces that everyone will be getting a free retcon on October 27th, just in time for the Blood Moon event to kick off in full swing.

Cryptic's official explanation is that the free retcon comes as a result of server troubles over the weekend, and is their little way of extending an olive branch to the community. It does come with a bit of a caveat, however -- if you've been banking up your previous free retcon in anticipation of needing it later, they won't stack. You just get the one free.

But that's not such a big issue, when you get right down to it -- you can use the retcon if you need it, and start enjoying the zombie-smashing fun. And if you aren't already playing, perhaps now is a fine time to mention that there's a free weekend starting on Friday?

It's possible you didn't notice -- probable, even, unless you were on a late-night grinding session -- but the servers for Wizard 101 went down from 3 to 6 AM CST this morning. Even if you were on a late-night session in the game, though, you'd probably be willing to overlook the downtime due to the huge list of changes that came with the downtime. The October update for the game has dropped, and the patch list is truly enormous, adding mounts, new shops, crafting options, and too many additional things to list in a single sentence.

Mounts, of course, are one of the most significant and notable features being added. They can be rented with in-game currency or purchased permanently via the game's microtransaction currency, Crowns, keeping with the game's split between regular subscription and free-to-play. This update has also added in the option to move the stats of a new piece of equipment to one you find more attractive via the Seamstress NPC, an optional new dungeon that promises especially difficult encounters, and the option to pay a small fee of Crowns to get a second chance at a boss drops after defeating the boss. And even that's barely scratching the surface of everything Wizard 101 has added in this patch -- take a look at the full notes, and take a closer look at the game as a whole. It's not for everyone, but you might find more to like under close study.

Over the weekend the Stargate Worlds site had planned a bit of maintenance which took their site offline on the 9th. From what we know now, the plan was that they would be migrating servers since they've been experiencing problems with their hosting. Many expected the site to be back up within a day or so - a normal time-frame for a DNS change and many cases of forum maintenance. When the entire site hadn't come back up by the 12th - and their Twitter, Facebook and other social networking sites remained eerily silent - we decided to reach out to them and see how things were going.

While we're glad to see that the Stargate Worlds web site is now back on line, the note that we received back from Timothy N. Jenson, President and CEO of Cheyenne Mountain Entertainment was a bit disheartening. While the team remains optimistic, it indicates that they are continuing to have funding issues despite the news that they'd picked up new investors in the tail-end of August. For those interested in reading the full statement we received, we've included it behind the break.

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Fans of the free-to-play MMO Archlord were probably less than thrilled in September, when the game's North American and European hosts lost the rights to the game. Codemasters was "unable to renew a license agreement" and had to shut down their servers for the game, with players left only with the taunting promise of another distributor picking up the game in the near future.

The near future, however, is apparently right now, with Webzen having returned the game to operation in North America and Europe. The game has also been updated with the Swashbuckler class, an all-female close-melee combat class that sports rabbit ears. (We're not sure if comparisons to the viera were intended, but they seem largely inevitable and perhaps suitable.)

In addition, Webzen is offering a transfer service for all former players of the Codemasters servers, with the transfer scheduled to complete on the 14th of October and offering a small amount of in-game money as an incentive -- that is, the money usually reserved for microtransactions. If you're a fan of the game, this is pretty unambiguous good news. If you aren't, well, now you have a chance to play it again one way or the other, which is always a good thing.

[ via Kotaku ]

Capping off the first month for Champions Online, a fresh update this-morning has brought in quite a number of changes, fixes and enhancements, but more than a few teething problems.

The patch ran a half-hour overtime, and seemed initially fine. Unfortunately within a half-hour of going live, the character selection service stopped responding, and players were abruptly disconnected from the game servers. At 6:40AM Pacific, a notice went up indicating that Cryptic hoped to have the servers back up in approximately one hour.

That didn't happen, and things blew out another hour, and while servers were reported to have been restored by 8:30AM Pacific, the live servers crashed again almost immediately.

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