Bugs

In the last few weeks, two big games we cover on Massively have been slammed with exploits that have injured their respective economies: Diablo III and Neverwinter. In Diablo III's case, a gold duping bug apparently pumped insane amounts of cash into the economy. Neverwinter's exploits run the gamut from Foundry abuses to negative auction hall bids that don't consume gold to classes that can one-shot bosses making farming trivial. According to these claims, NW exploiters are making off with thousands of real-life dollars when cashing out their ill-gotten funds.

In both cases, players called for characters wipes and rollbacks, believing each exploit severe enough to merit a clean slate. But in Diablo III's case, while the studio dealt harshly with the exploiters, the developers disagreed with the need for wipes and do-overs, presumably having concluded that such drastic measures would impact the legit playerbase far more than would a dented economy. Neverwinter, on the other hand, chose to roll back the servers, causing widespread uproar.

That brings us to today's question: Which studio was right? How bad does an exploit have to be before character wipes and server rollbacks are absolutely necessary?

Every morning, the Massively bloggers probe the minds of their readers with deep, thought-provoking questions about that most serious of topics: massively online gaming. We crave your opinions, so grab your caffeinated beverage of choice and chime in on today's Daily Grind!

Multiple Massively sources and forum users are reporting that a serious auction hall exploit involving negative bids has turned the fledgling economy of Neverwinter on its head. Perfect World/Cryptic appear to be locking down forum threads on the topic and have posted the following in response to the exploits:

We currently are in the process of taking action against a subset of accounts that were confirmed to have utilized exploits that affected the game balance or economy. These accounts may be banned, temporarily or permanently, depending on the severity of exploit utilization. Anyone who is affected by this will receive notification via email. [...] Thank you for your patience and support while we continue to do everything in our power to ensure that Neverwinter remains a fair and balanced game experience.

The post also encourages anyone banned unfairly to contact customer support for resolution. A followup post by a Cryptic moderator from last night tells players that "there are no plans for another wipe at this time." And a message on the Neverwinter's German-language Facebook page suggests that the Neverwinter Gateway has been taken offline while the issue is investigated. We'll keep you posted as the story develops. [Thanks to Dan, J, Ehra, David, Dixa, Mike, xpac, Jan, and Zaph for the tips!]

[Update: Cryptic has posted a new response to the latest exploit: "The Astral Diamond Exchange and the Auction House have been temporarily taken offline to resolve a high priority bug. At this time we are still investigating the details regarding the issue and will post more information as the situation progresses. As the issue involves in-game currency, we understand that there may be questions regarding the follow up actions needed to ensure that the economy remains fair and balanced. At this time we are still in the process of collecting the data, but plan to share details regarding follow up actions once the investigation concludes. Thank you for your patience and understanding while we continually smooth out issues during open beta."]

Is there a light at the end of Diablo III's auction house woes? Blizzard is putting its best foot forward in an attempt to make it so. After a nasty gold duping exploit and the subsequent suspension of all services, the Diablo III auction house is back online -- and Blizzard is looking to save face with its return.

Production Director John Hight gave a lengthy explanation of what happened with the situation and why Blizzard responded the way it did. "Only a relatively small number of players had the billions of gold necessary to exploit the bug, and only 415 of those players chose to use this exploit for personal gain," Hight wrote. "We elected not to roll back the servers in the Americas and are instead working to remove duplicated gold from the economy through targeted audits and account actions (as indicated above) without taking away progress that our players rightfully earned."

Hight said that the studio is donating all proceeds from auctions conducted by dupers to Children's Miracle Network Hospitals.

Oh Diablo III's auction house, you are the stuff of legends.

Late last night, Blizzard took Diablo III's auction house offline to deal with a gold duplication bug that was discovered to be exploited by players. All gold trades were halted at the time, and Blizzard had a patch in place within 30 minutes.

But it's the later update that concerned many D3 fans as Blizzard announced that it wouldn't be rolling back the server, but instead, dealing with each individual offending account on a case-by-case basis. This is more time-consuming for the dev team, but has much less of an impact on the community as a whole.

Defiance executive producer Nathan Richardsson is getting serious today in a very serious blog post uploaded very seriously to the official site, a post that discusses fixes already made and promises even more fixes for some of the problems that have plagued the game since launch. MMO launches typically go about as smooth as a rhino's hindquarters, but it's always good to hear official word that the team is aware and working on the problems.

According to the post, the "big team" is working overtime addressing issues like PC server woes, general game server crashes, Xbox problems, and PlayStation 3 client patches. In happier news, the team promises that hackers and cheaters are being taken very, you know, seriously. The blog even admits that some cheaters are allowed to linger in the game for a while so the team can "enjoy" watching the scum.

The team is also looking into the Case of the Disappearing Items, although it is admittedly a tough nut to crack. Future blog posts, Richardsson says, will cover player feedback on many of the issues since launch.

We hope you've got a little extra money squirreled away in your bank account because the Turbine billing system is hungry. It seems that some players were charged a bit more than usual for their Dungeons and Dragons Online accounts this week, some of them as many as 100 times their normal VIP fee.

TurbineTolero took to the forums to clarify the issue:

This impacted a limited number of players after the maintenance work, and we have a list of the affected users. We're working with our partners to make sure that over charges are reversed. You do not need to contact us to receive help, but if you have any questions you are welcome to call or send a ticket (phone is 1-855-WBGAMES and tickets contact can be done via http://support.turbine.com).

Our sympathies extend to those affected more than passingly by the bug.

[Thanks to Marc for the tip!]

If you've been following the development of upcoming crowdfunded sci-fi sandbox Star Citizen with interest, Massively has a brand-new column you might enjoy. The Diablo III test realm hinted at upcoming boosts to life regeneration and the damage output of a few spells, but Blizzard also suggested that a nerf to the Wizard Archon Form might be on the way. Path of Exile started its second season of race events, with over 200 events to take part in and massive prizes to be won.

Third-person MOBA SMITE added the 34th god to its roster this week with acrobatic assassin Ne Zha entering the fray, and Guardians of Middle-Earth released new DLC character Kili the Dwarf. Rise of Immortals added support for game replays and introduced and interesting new White Knight feature that lets players take over from characters who have disconnected or quit in the middle of a game.

Heroes of Newerth announced a huge upcoming balance patch that may finally get rid of the paid-for early hero access and promises to rebalance much of the game's expansive roster of characters. Dota 2's streamlined abuse report update backfired when players discovered they could use the report feature itself to abuse other players. And Firefall may finally be edging toward release with the announcement of a date for the start of open beta.

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I was excited to try out Hailan Rising, a new PvP-centric MMO being published by GamersFirst. It looks sort of primitive but has an old-school appeal that I thought would suit my tastes. For a long time I also thought it was a browser-based game, perhaps because it was being built in Unity, but at this point I'm confused about pretty much everything connected with the title. To make matters worse, the forums are filled with similarly confused players who just want some answers. Many of them cannot log in, but I was able to. But then all I found was an empty server, literally.

I did some research and read up on some of the information we posted on this site as recently as February of this year. I checked the forums and mailed off an inquiry to GamersFirst that as of press time has not been answered. So what is Hailan Rising and what has happened to it?

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Last night, WildStar's Jeremy Gaffney posted up a dev blog recapping the first days of the game's closed beta, which you are likely not in. We feel for you; we're not in either. Who is in? An Aurin by the name of Poptart, who became the first closed beta tester to make her way through character creation and set foot on Nexus. The first player-created UI mod, a friend-finding tool, was also whipped up within 24 hours. (Massively broke the news on how WildStar's modding system will work back in February.) And apparently, the Algoroc zone is a nasty place; it boasts four of the nine mobs most responsible for player death.

Gaffney offers up these metrics for humor, but he's actually serious business about data parsing and player feedback even as he wants the early invitees to enjoy themselves:

We're tracking almost everything that goes on in the game. Combat timings, level timings, movement, you name it. The players' actions matter to us. Betas aren't always fun per se (there's often a big difference between "playing" and "testing"), so we've tried hard to make sure the game is actually fun even in this, our very first round of external testing.

Tester feedback, he says, is funneled to straight to a rapid response team to deal with on a daily and weekly basis. And if testers don't submit that feedback? "One player actually found that some taxi drivers in a fit of generosity would give you money for flying to your destination instead of taking it and spent four hours riding back and forth," Gaffney admits. "We left him with 50 copper of the 14 gold he farmed as thanks for making us laugh."

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The excitement, fun, chaos, and occasional frustration that swirls around every MMO launch is squarely on Defiance's shoulders this week, so Trion Worlds Executive Producer Nathan Richardsson is back with a follow-up to yesterday's post to discuss what the team is currently addressing.

Richardsson says that the team has to be agile and that its priorities change on a daily basis. Because of this, today's critical issues are different from yesterday's; the team is working on game server crashes, lag, patching woes, and client crashes. He promised that yesterday's issues were still being worked on, just that these were more important for the time being.

He did say that console account linking with the Arkhunter website should be resolved, and that the team's already put out a couple of patches in the last 24 hours with another one on the way to make the play experience more smooth.

Executive Producer Nathan Richardsson has mixed emotions in regards to Defiance's release. "This first day of launch of Defiance has been as awesome as we expected it to be," he wrote in a state of the game post. "And by awesome, I mean we're neck deep addressing all the issues that come up when you scale something up to a million people from a test environment of thousands."

Richardsson promised that the large Trion team is working hard to "update, patch, fix, and improve" Defiance post-launch. The most critical problems that he identifies are connectivity problems, missing pre-order items, the scaling of bosses and arkfalls, and broken chat and VOIP.

"We appreciate the trust that you are showing us by coming with us and we will address all these issues," he concludes.

Speaking of awesome, check out the main theme to Defiance, composed by Bear McCreary, after the jump!

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OK, AndyMonahan. You win. You broke me. This Ask Massively is for you.

AndyMonahan asked (approximately eight million times): It doesn't matter what games you cover as I can't spend more than five minutes on the site before my eyes bleed. Any news on a choice of background colour?

Do you really think you're going to like the only answer you know I can give?!

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