What about the reportedly long customer service wait times?
"Our CS capacity has continuously been increasing even in the short time since launch. Chat wait times are about two thirds faster than what they were last week, even though the weekend's been the busiest time ArcheAge has seen as a whole. We're still pushing hard here to make sure even more people are wanting to help, and the next group of folks ready to help starts work first thing Monday morning."Hartsman notes that players will likely be compensated for last week's problems. "We are continuing to look into ways to make sure that everyone's made good for their troubles during this launch," he wrote.
We have reached out to Trion to follow up.