There's out of reach, and then there is literally out of reach. Players trying to talk to NPCs in Phantasy Star Online 2's
ship02 area were unable to do so yesterday because of an alleged prank by hackers that put the NPCs out of reach. Some NPCs in the free-to-play game were dangling high above players' heads, while others were placed behind glass barriers or atop high structures, preventing player interaction.
stated it knows of the hack and is currently investigating; it assures customers that no player data were leaked in this hack. However, the company does ask players to move to another area if they notice NPCs moved to strange locations. Players can also report any cheating they discover in game.