There are varying schools of thought on interacting with your community in public, but the two main ones consist of either answering every question or giving the silent treatment. Blizzard
was notorious at one time for not responding to any community feedback in public, presumably to keep the trolls at bay, but that studio's opened up considerably in the last few years.
On the other end of that spectrum is ArenaNet
, whose reps answer just about every single question they get on Twitter. This makes for an open line of communication with fans but seems to be ineffective when the same questions are being asked and answered multiple times a day.
So where do you stand on the issue? Do you think a simple FAQ on the website should be referenced and a support team should answer questions privately, or do you think something like Twitter, Facebook, or even a Reddit Ask Me Anything is the best place to answer questions and address concerns from the community?
Every morning, the Massively bloggers probe the minds of their readers with deep, thought-provoking questions about that most serious of topics: massively online gaming. We crave your opinions, so grab your caffeinated beverage of choice and chime in on today's Daily Grind!