| Mail |
You might also like: WoW Insider, Joystiq, and more

Reader Comments (20)

Posted: Feb 27th 2012 3:30PM (Unverified) said

  • Half a heart
  • Report
SOE damage control at its finest.

Posted: Feb 27th 2012 3:43PM Fabius Bile said

  • 3 hearts
  • Report
@(Unverified)
damage control? I do not think that means what you it means


this is how real damage control sounds like:

"Only 5% of our players have performance problems. And the problem are their low end machines, not the engine."
Reply

Posted: Feb 27th 2012 4:14PM (Unverified) said

  • 3 hearts
  • Report
@(Unverified)

Less damage control and more actually listening to their players concerns and acting upon them.
Reply

Posted: Feb 27th 2012 3:32PM SnarlingWolf said

  • 2 hearts
  • Report
I will say that even though I don't play a single SOE product because I think they are awful, it was a very strange plan to split up existing players.

If you are going to do regional gaming you do it at the launch of a game, not years into a game when guilds and friendships are formed. It makes zero sense at all.

The only regional change you make in an older game is in the other direction, to bring all the regions together in one world, not split them up.

At least they realized how foolish that was.

Posted: Feb 27th 2012 3:35PM Miffy said

  • 2 hearts
  • Report
This is great but I want them to ping lock, not region lock.

Posted: Feb 27th 2012 3:37PM Deliverator said

  • 3 hearts
  • Report
I wonder if it's a valid PR strategy to keep threatening horrible, divisive decisions and then backing off them because you're "listening to the community"?

Posted: Feb 27th 2012 3:57PM Synthetic said

  • 2 hearts
  • Report
@Deliverator

I never thought of it as a PR stunt, but I suppose I really shouldn't put it past companies to do something like that.

I have so much to learn.
Reply

Posted: Feb 27th 2012 3:55PM Seffrid said

  • 2 hearts
  • Report
It looks rather like this much-awaited announcement will only deal with the issue or region locking, which is only one part of the reason people have cancelled in such numbers.

Far more important to far more players is the whole business of having to run their accounts through ProSiebenSat.1 and unless SOE come up with a way of enabling all players to play through SOE (perhaps with the company distributing revenues to ProSiebenSat.1 on a pro-rata basis) then the game is dead in the water.

I don't think that has really sunk in with Smedley yet, I suspect that he believes that if he offers a compromise on the segregation issue people will come flocking back to the game. That simply isn't going to happen.

Posted: Feb 27th 2012 4:59PM JohnFordColey said

  • 2 hearts
  • Report
@Seffrid

Agreed. Though I am quite happy that the region-locking of servers is now off the table, reading about ProSieben's handling of sensitive information makes me think that this issue has yet to fully play out. Nobody wants to put their financial information into the hands of a company that has been hacked before and didn't really do much about it.

Honestly, I think the only way for SOE to make it out of this with some dignity is to scale back the deal to where ProSieben is merely the publisher in the EU, with SOE still running all the backend stuff. No need for new accounts or currency, and we can continue like nothing really happened.
Reply

Posted: Feb 28th 2012 8:18AM avidlurker said

  • 2 hearts
  • Report
@JohnFordColey

caveat: This is pure speculation from me.

I'd imagine that the background administrative tasks are one of the biggest motivators for SOE to enter this deal.

With a sub based game, I'd imagine people are far more willing to hand over credit card information as it's perceived by both parties as a long term business relationship, sort of akin to a tenant and his land lord.

Once you want to include prepaid options to accommodate Cash Shops or to reach out to people without credit cards things start getting messy (think more like cheap motel for a night, rather than renting).

While there are only so many CC companies in the end, the options for prepaid seem almost endless. Most countries seem to have their own market leader and also-runs systems, that you'd have to deal with.

Could imagine having to deal with lots of different jurisdictions, laws and tax systems are also something SOE might have been glad to hand off, also hiring of local support and what not.

Not sure if the region locking was an idea of Pro7 (they do have a general media background where this type of deal is common. Think of movies, DVDs and television deals) or if SOE wanted to contain them to europe.

Anyway, if people are wary about handing over financial information to them, maybe they actually do a decent job of supporting prepaid payment systems in a way that's an alternative to you?

In that respect I do love the european PaySafeCards. Pick them up at any petrol station around here, only buy small cards to limit the possible damage done (I like the 25€ size, they offer the possibility to combine mulitple cards in one payment) and be done with it.
I'm sure there are more systems like that around as well.
Reply

Posted: Feb 27th 2012 4:48PM smg77 said

  • 1 heart
  • Report
It's always nice to see Smed doing the absolute bare minimum necessary to keep his customers happy...

Posted: Feb 27th 2012 5:01PM JohnFordColey said

  • 2.5 hearts
  • Report
@smg77

Well, he did bring back EQMac as completely free-to-play for the indefinite future, so he can't be all bad...
Reply

Posted: Feb 27th 2012 5:13PM Seffrid said

  • 1 heart
  • Report
@JohnFordColey "Well, he did bring back EQMac as completely free-to-play for the indefinite future, so he can't be all bad... "

That's a good example of SOE mind-games. A bad decision is taken to close something, the players are critical, Smed rides in and announces it won't close after all and everyone thinks he can't be all bad - the original bad decision being completely forgotten in the process ;)!
Reply

Posted: Feb 27th 2012 5:31PM JohnFordColey said

  • 2 hearts
  • Report
@Seffrid

It's not mind games. Smedley decided that EQMac wasn't financially viable anymore and to shut it down, but after EQMac players made enough noise, he changed his mind and even threw in the perk of it being subscription-free indefinitely. If those are his kind of mind games, then his idea of messing with people's heads is rather tame.
Reply

Posted: Feb 27th 2012 7:56PM henbot said

  • 2 hearts
  • Report
@JohnFordColey

its a big fat juicy rug ready to be pulled at a moments notice.

Reply

Posted: Feb 27th 2012 6:10PM iseeit said

  • 2 hearts
  • Report
Good on them! I have spent the passed week telling people to have faith in Smedley because of how he handled EQmac. I'm glad we have him honestly... Of all the bad press SOE has gotten in the passed decade, so far 2012 is the best year in terms of PR.

Posted: Feb 27th 2012 8:57PM smg77 said

  • 2 hearts
  • Report
@iseeit

This is a perfect example of what I was talking about above. SOE customers have been treated so poorly over the years that you guys are willing kiss Smed's ass because he's willing to leave a server up and running that gets zero attention from any developers. It's like when you see battered wives sticking up for their abusive husbands.
Reply

Posted: Feb 27th 2012 10:07PM Vancha said

  • 2 hearts
  • Report
@iseeit I'm not sure how much of this was down to Smed, and I'm also not sure they should be commended for doing something that should have been done in the first place. It's like praising a criminal for not committing crimes.
Reply

Posted: Feb 28th 2012 7:54AM tentimes said

  • 2 hearts
  • Report
Too little, too late. I've already cancelled. I should have learned years before having been bitten several times before by John Smedley's lies.

I don't believe him, and I am not waiting to find out. Had enough of SoE and will never play a game by them again.

Posted: Feb 29th 2012 3:23AM smg77 said

  • 2 hearts
  • Report
@tentimes

Good point. Anybody still playing a SOE game after what they did to SWG deserves what they get.
Reply

Featured Stories

One Shots: Ignore physics and jump already!

Posted on Dec 28th 2014 10:00AM

Make My MMO: December 21 - 27, 2014

Posted on Dec 27th 2014 8:00PM

Engadget

Engadget

Joystiq

Joystiq

WoW Insider

WoW

TUAW

TUAW