| Mail |
You might also like: WoW Insider, Joystiq, and more

Reader Comments (46)

Posted: Feb 18th 2012 8:09AM (Unverified) said

  • 2 hearts
  • Report
My favorite is WoW's "Will of the Forsaken nerf" option. I don't know if they still have it since they overhauled the whole site, but they still had it when I dropped my sub last year.

The nerf in question was done pretty quickly after the game launched.

Posted: Feb 19th 2012 12:38AM (Unverified) said

  • 2 hearts
  • Report
@(Unverified)

I always used that option whenever i was taking a break from it. It was still there when i canceled six months ago, but haven't checked since.
Reply

Posted: Feb 19th 2012 1:45AM pancho72 said

  • 2 hearts
  • Report
@(Unverified)

Yeah WoW's exit survey was funny. At one point it was several expansions out of date. Made me wonder if the results were actually read by anyone.

I occasionally fill them out if I have a feeling they may help, but in general I tend to avoid marketing surveys because they seem broken and asks the 'wrong' questions.
Reply

Posted: Feb 18th 2012 8:16AM MMOaddict said

  • 3 hearts
  • Report
Nope. Very smart, at least for some companies. The ones who actually listen and make the changes that one suggests. I've seen EQ2 do it as well as Lotro. I've also seen Trion do it with Rift. It's a smart business practice. Gordon Ramsay said, you focus on the negative reviews of your business. Those are the customers you want to come back.

That being said...I think Blizzard is finally starting to listen as they are making changes in MoP that I've been exit poll suggesting for 4 years now. Bioware needs to act on their exit poll ASAP.

Then again, sometimes a game is so flawed at it's core, no amount of suggestions from exit polls are going to help unless the game is rebuilt at it's core. Makes me wonder if that's what Darkfall 2.0 is going to be.

Posted: Feb 18th 2012 8:21AM Graill440 said

  • 1 heart
  • Report
This is the catch 22 question. Do you give the devs ideas in hopes they improve your entertainment for free? Or do you simply walk away from a bad investment?

It is best to walk away and not visit forums or surveys. I have typed this a number of times, never give ideas for free. it is no big realization that the majority of devs have no imagination and even less balls when it comes to telling investors and suits what needs to be done, the lot of devs in this decade alone have little world travel experience, wisdom, or anything that could contribute to interesting ideas translated into gaming, simply what they were brought up playing and pulling the same old ideas from past office cubicle days and never having traveled out of state.

Never give devs anything for free, i cant stress that enough, the exit surveys, the forums, they are all sponges for free ideas the devs can claim as their own without fear of intellectual property violations.

Suck it up, patent your ideas, less than 300 bucks for 7 years, the ones worth having anyway, and when someone tries to use it, get paid or have them cease using it. Leave the exit surveys for the foolish and the tinker toy phds that create them.

Exit surveys are free money and research for those companies, you have better things to do with your time than waste it on a failing game or one you do not like.

Posted: Feb 18th 2012 8:35AM smartstep said

  • 2 hearts
  • Report
@Graill440

Interesting food for thought. Not cause I want to make money on my 'silly' ideas ,but cause how unflexible current gaming industry in game design matter.

Frequently games 'feels' like decisions were made / forced by bean counters and / or some unimaginative devs.

+ instead of solving some old genre issues there is same 'putting lipstick on a pig' things.

No wonder that many mmorpg's have problems with hooking their players for long peroids of time those days.
Reply

Posted: Feb 18th 2012 8:41AM Loopy said

  • 3 hearts
  • Report
@Graill440

Patent an MMO idea? Never give devs anything for free?

Do you work for Apple?
Reply

Posted: Feb 18th 2012 9:45AM Irem said

  • 3 hearts
  • Report
@Graill440
Well, you can tell the devs your ideas and hope they get implemented by someone with resources so that you can enjoy them, or you can hang onto those ideas--paying money in the hopes that they're "ones worth having"--secure in the knowledge that at least nobody else is making money off of them. Myself, I'd love to see something I came up with in a game I play, compensation be damned, but that's possibly because I'm in touch with reality enough to not think I'm hoarding the intellectual equivalent of dragon's gold by not telling the developers straight up that I think an improvement to the game might be cool.
Reply

Posted: Feb 18th 2012 10:15AM silver001 said

  • 3 hearts
  • Report
@Graill440 That is NOT a catch22 in any sense of the word. You can ONLY patent a process, you cannot patent something that could be easily thought of, basically you cannot patent common sense. Most of the problems surrounding a game issues and their solutions are well known based on past games. The problem becomes whether the developer cares enough or even have the resources to do it.
Reply

Posted: Feb 18th 2012 2:15PM Spacegrass said

  • 3 hearts
  • Report
@Graill440

I don't think "improve pvp" or "fix the damn bugs" are patentable ideas.
Reply

Posted: Feb 18th 2012 6:57PM Daeths said

  • 2 hearts
  • Report
@Spacegrass Not any more! I already filed for both, so if you ever wana improve something its gonna cost ya!
Reply

Posted: Feb 18th 2012 8:22AM smartstep said

  • 2.5 hearts
  • Report
I do them.

Of course if I see them outdated or just with silly question then I am not doing it as throughtfully as if they are decently made.


Do I believe? No not really , I think 90% of game companies does not take those surveys seriously , well they would not be so outdated if they did.

One more thing. Sometimes in surveys there are no open question / open space for "other reasons" - just closed question with silly answers.

Like in Lotro - I believe there was question - what would make game better and there was one of answer - MORE microtransactions (or similar , anyway that was general thought) which is downright silly and stupid especially that there was no option LESS microtransactions lol


Sometimes those surveys are close to trolling tbh

Posted: Feb 18th 2012 9:02AM Shadanwolf said

  • 3 hearts
  • Report
Frankly...I have found a stunningly low number of company's who really want your input. Development......post launch...any time.The boss says I want to know why retention is so low..and others go through the motions of posturing to find out "why". And then the keep doing what whatever they've always done.

Posted: Feb 18th 2012 9:50AM Cyclone Jack said

  • 2 hearts
  • Report
When I leave an MMO it is usually because I dislike enough of the game. I will let them know what I dislike (WoW: LK x-pack, STO: ground combat, TR: most everything from beta forward, etc), but I have no illusion that whatever I write is taken to heart. Perhaps if there is a mass exodus of players and they all note the same thing, then perhaps a dev might, maybe, perchance take a look at the issue, but its unlikely.

Now, the one exception here would most likely be the smaller studios or the studios where the devs have open and regular contact with their community, like ATITD, FE, CoH, etc. But if this is the case, then they most likely know of the issue(s) already.

Posted: Feb 18th 2012 10:04AM Silverangel said

  • 2 hearts
  • Report
I definitely think these are used by devs. Sometimes they can make an MMO worse instead of better though--in order to cater to players who quit because they had no patience and didn't want to work for anything, so the game is made easier and easier. Also, trying to cater to everyone who quit is a also a good way to make unhappy the people who stayed and liked things the way they were.

Posted: Feb 18th 2012 10:26AM OutThere said

  • 2 hearts
  • Report
It must be hard for developers to get a grip on what their players think through the forums, where so much nonsense is posted and a gaggle of loud squawkers can lead the whole flock into a tizzy But, in the privacy of one's cancellation screen, the truth comes out. Listing outdated games the subscriber has played, particularly ones that are highly touted as models such as AC and AO, developers can get an idea of how many people may be leaving their game for reasons related to experience in other MMOs with features not carried by their own.

And, it is the last chance you have to express your true reasons for leaving. Most people imagine rage/quit, but it might be more simple than that, money, marriage, child, school, overseas, are all good reasons to leave a game that have nothing to do with the game itself.

Posted: Feb 18th 2012 10:30AM Seffrid said

  • 2 hearts
  • Report
I've cancelled many times but rarely been offered an exit survey - especially not when I was in the mood to complete one!

By and large I think they're a waste of time because the questions and options for answers are invariably slanted towards what the developer wants to hear.

Also, I prefer ingame surveys (off-hand I can only think of SOE running them) because it's in many ways more important to know what your loyal players think of the game rather than being influenced by those who no longer intend to play the game anyway. No point making changed designed to bring in a few new players if those changes drive away existing players in larger numbers.

Posted: Feb 18th 2012 11:17AM Dumac said

  • 2 hearts
  • Report
I think any kind of survey is a double edged sword, as well as general user feedback. Often, the feedback you would most need or have use of would come from those who are by now not interested in your game any more, either from dissatisfaction or apathy, and would thus not give it to you.

These surveys are mandatory for cancelling a subscription, but that doesn't stop anyone who is not interested in spending 5 minutes reading possible options to just select something random because he doesn't care any more. I know I've done it. Maybe that's wrong, but I also think excessive efforts to please a fan base often lead to narrow appeal or lack of direction, so the surveys should really be only a slight help, not a guide.

Posted: Feb 18th 2012 11:19AM (Unverified) said

  • 2 hearts
  • Report
I fill out exit surveys, I see no reason not to. Though for when it's a beta and I log out often, I'll skip them if I've done it already. And I don't feel like they're pointless, but I don't get my hopes up for what I say being implemented. Developers have to interpret feedback and decide if it's something worth listening to. Players don't always know what they want, and I'm certainly guilty of that. That said, the developers do glean important trends from exit surveys and that helps them tailor the game to appeal to the majority of users.

Posted: Feb 18th 2012 11:20AM dajones said

  • 2 hearts
  • Report
I haven't really thought about it enough to form an opinion about whether or not they they are a waste.. I guess it depends on what they do with the information.. which I will probably never know.

Featured Stories

Engadget

Engadget

Joystiq

Joystiq

WoW Insider

WoW

TUAW

TUAW