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Reader Comments (22)

Posted: Jan 26th 2012 9:31AM Irem said

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Awesome. SE is slowly catching up to the rest of the industry! I'll be cheering for them! (Less sarcastically meant than it probably reads. I really am happy they're buying a clue.)

Posted: Jan 26th 2012 9:42AM dudes said

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Is the sub business model dying out? I feel so.

Posted: Jan 26th 2012 7:03PM dudes said

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@Massively, ok you win Massively blanking out people's honest opinions is one step too far. Bye bye all the best and farewell. Abandon blog until you restore free speech.
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Posted: Jan 26th 2012 9:55AM Viiral said

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It took them this long`? hmm

Posted: Jan 26th 2012 10:27AM Irem said

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@Viiral
As a long-time FFXI player, I can assure you that this was a mind-blowingly speedy response to player requests by SE's standards. Usually it takes them at least one year of pretending there's no issue, six months of promising to look into it, two updates worth of fixes that miss the point entirely and occasionally make things worse, six more months of dead silence, and then a spontaneous announcement that they've discovered the issue all by themselves and are planning to implement a solution as soon as possible. SE apologizes for the inconvenience.
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Posted: Jan 26th 2012 12:59PM Locus said

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@Irem

Only six months? I call that optimistic. *wink*

Seriously though, this is the answer that all of us in countries unsupported by ClickandBuy who were locked out of playing FF14 (because of no available payment options, including Paypal) were hoping for. If you lived in Southeast Asia, you were basically out of luck.

I just hope they haven't alienated their entire customer base. I know I was pretty irate about the lack of communication on the issue.
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Posted: Jan 26th 2012 10:32AM JohnD212 said

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While that's great...they need to stop charging an initial price for the subscription and then an additional amount per character slot. Why would I have a subscription that didn't include character slots. Just smells of greed! I don't want to pay $3 per character slot.

Posted: Jan 26th 2012 5:25PM (Unverified) said

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@JohnD212 One character can be level 50 at every class and every trade skill in the game. The ONLY reason to have two characters in XIV is because someone is so ADD that they need to have two different characters to stare at. Seriously, that's the ONLY reason to have two characters.

That said, the subscription with a character right now is $10. When it goes full price it will be $13. Greed? That's less than I pay for any other mmo. If for some reason you're in that tiny percent of people that MUST have a human and a cat girl to look at you'll be charged $16. One extra dollar for your strange eccentricity. Sure doesn't sound like greed to me.
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Posted: Jan 26th 2012 10:39AM (Unverified) said

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Too little too late for this company. I still had my overcharged subscription to FFXI where Click and Buy took more than needed. As of January 28th it will all be over and I have given my stuff away to my last friend remaining on that game.

Posted: Jan 26th 2012 10:40AM Tovian said

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On a smaller note, this article should be changed to include FFXI, as this news affects those players as well since they use the same payment system.

Also the problem wasn't just with Crysta, but with many peoples' reluctance to pay for a continuous subscription via Click n Buy.

Posted: Jan 26th 2012 10:51AM JohnD212 said

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and ironically when they announced they weren't charging subscriptions for this game back last year I was charged for two months before they stopped. I tried to complain but figuring out where to write to complain was just plain frustrating. There is ZERO excuse for them to implement this most basic feature this late in the game. They are just stubborn and refuse to do what others want...even when those others are paying to keep the game going. The days of these companies dictating how things will run and we just shut up and pay are over. I liked the game (a little) but will not give my money to this type of dictatorship anymore. Too many choices and too many quality games that listen to their customers.

Posted: Jan 26th 2012 11:50AM Monkey D Luffy said

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@JohnD212. "Too many choices and too many quality games that listen to their customers. "

Most of those games turn into horrible abominations after the companies start listening to their customers. WoW is a perfect example of a great MMO turned to crap from this, especially in Cata with the core game and WPVP ruined because they listened.

"There is ZERO excuse for them to implement this most basic feature this late in the game."

We've only had to start paying for a month, there was no need for them to bother with it for the last year and no way to know they needed to change the payment method until we started paying and having trouble with their methods. They changed it right away, the first month isn't even up yet.

You complain about something you're completely ignorant of, next time stay quiet. :)
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Posted: Jan 26th 2012 1:38PM fatedruby said

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@Monkey D Luffy

"We've only had to start paying for a month, there was no need for them to bother with it for the last year and no way to know they needed to change the payment method until we started paying and having trouble with their methods. They changed it right away, the first month isn't even up yet."

I disagree. Everyone is complaining about the payment system since release (and they did plan to charge us originally, remember?). Even all this time, people still often made threads asking for them to change the payment system BEFORE charging began.

So, yeah, while they didn't "need" to change it, they already knew they had to and they still waited till after subs kicked in, something that likely made them LOSE a few subs.
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Posted: Jan 26th 2012 11:41AM Deliverator said

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" there were issues with buying more Crysta than one actually needed"

This type of thing is normally by design - it's the same reason you purchase "Turbine Points" or "Station Cash" instead of using your credit card directly in item shops. Jillians and Dave and Busters - pretty much any large arcade - have been following this model for years.
1) it obfuscates the purchase price by creating a disconnect between the cost in "points" and actual cash value in your mind
2) You can never buy the exact amount you need - buying less than you need makes no sense so you always buy more than you need. This further obfuscates item pricing.

Posted: Jan 26th 2012 11:52AM Irem said

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@Deliverator
In fairness to the companies, it also allows them to price microtransactions a little lower, from what I understand, due to not having to deal with credit card charges for each individual item shop purchase.
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Posted: Jan 26th 2012 2:14PM (Unverified) said

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Square-Enix is a company that baffles me, why are they continuing to support this and pour money and resources into. Scrap it, cut the losses, and pour all that effort into finishing Versus XIII and making KH3 the best

Don't they wanna make money?

Posted: Jan 26th 2012 2:38PM (Unverified) said

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I understand why SE tried to go with a company like Click and Buy:

Transaction Security.

With recent history of online companies having their data bases hacked and the potential for user info stolen. It's in any companies best interest to keep that info as secure as possible. What's a better option? To have a game company deal with the security of user info, or to have a business that deals exclusively in online transactions?

Click and Buy is an unknown to america gamers, but is a well known company around the world. You have to remember these games are now global, we're not dealing with single regions anymore.

While it's inconvenient to go through these hoops to sign up for a sub. Our info was more "safe".

Posted: Jan 26th 2012 3:04PM Locus said

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@(Unverified)

Unfortunately, it's well-known for all the WRONG reasons, and not even very good at being well-known outside of the online casino field.
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Posted: Jan 26th 2012 3:05PM Maseno said

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How is this game doing since the terrible decision to put the subs in and not just go f2p?

Posted: Jan 26th 2012 5:31PM (Unverified) said

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@Maseno There are less people of course, but there are more people left than I thought there would be. The game is getting better and better every week. I can't wait for 2.0 to launch so we can get a decent population in this game again. I'm very excited.

The people claiming they should just scrap this game have not logged in recently to see how things have changed. They don't (and probably won't) know how much work has gone into it. Most of them don't care, they just want something to rant and rave about. Can't do much about those types of people sadly. It's a completely different game though. I couldn't play at launch very long because of how bad this game was. Now? I'm having quite a bit of fun actually. The new dev team has shown that they really know what they're doing. I couldn't be more excited for the eventual 2.0 relaunch of this game.
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