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Reader Comments (56)

Posted: Jan 24th 2012 9:04AM Joaquin Crowe said

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No thanks to Origin spyware. EA can KMA.

Posted: Jan 24th 2012 9:48AM Dunraven said

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@Joaquin Crowe As Opposed to Steam Spyware?
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Posted: Jan 24th 2012 11:13AM (Unverified) said

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@Dunraven

Sorry, but the Steam engine / browser whatever you want to call it is much better than Origin and that battlelog junk.
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Posted: Jan 24th 2012 11:18AM (Unverified) said

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@Dunraven Except Origin is Steam done wrong and should be used as an example of how NOT to provide a service. Other than that you are totally right...
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Posted: Jan 24th 2012 11:54AM Traptz said

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@(Unverified)

While I agree that Origin is shite...battlelog is only something BF3 has. And it works very well fyi.

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Posted: Jan 24th 2012 9:10AM Lance001 said

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If I'd wanted to play Rift, I'd have played it on a platform that doesn't have the right to randomly revoke the games I've bought, thanks.

Posted: Jan 24th 2012 9:33AM Braiks said

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@Lance001 I hope you don't include Steam in this statement.
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Posted: Jan 24th 2012 10:23AM wahahabuh said

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@Braiks Valve treats their customers right, unlike EA.
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Posted: Jan 24th 2012 10:29AM wahahabuh said

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@wahahabuh whoops that comment was meant to be for dunraven in the other post
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Posted: Jan 24th 2012 10:32AM KvanCetre said

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@Lance001
Right, "randomly".

Its so clear when people do zero research beyond what someone on the internet told them, and then refuse to believe they were lied to.

Valve may treat their customers ok, but Steam and Origins are pretty much the same thing when it comes to controversial things about Origins.
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Posted: Jan 24th 2012 10:36AM Lance001 said

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@KvanCetre First, Braiks, I love Steam, and I've always been treated remarkably well in any misunderstandings (i.e., money refunded or new CD-Key issued).

KvanCetre, as a personal user of both Steam and Origin, my "zero research" involves having been on the phone and online chat (simultaneously, to my displeasure) for eight hours straight attempting to get my purchased copy of Battlefield 3 to even show up in my games. Once it showed up, it said my CD-Key was invalid...the same key that I used to activate the download in the first place.

So thank you for your mocking tone, but my personal experience is enough research for me, and I thoroughly abhor Origin while loving Steam (who also has better deals, a cleaner and more intuitive user interface, better integration of friends and chat, and the ability to easily trade games and items, as well as opt into beta updates for recent released games).
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Posted: Jan 24th 2012 10:53AM KvanCetre said

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@Lance001
That example had zero to do with EA revoking your game.
I never said the service was good, I'm just tired of overblown stories about how EA will take your games away because they can.
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Posted: Jan 24th 2012 11:05AM Braiks said

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@KvanCetre You contradict yourself in the same sentence. Customer service is a HUGE factor for a service where you buy games but you use them through their servers and you might have to contact them regularly, yet you say the controversial things for Origin can be used against Steam?
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Posted: Jan 24th 2012 11:08AM Lance001 said

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@KvanCetre From Origin's Terms of Service: "If you have not used your Entitlements or Account for twenty four (24) months or more and your Account has associated Entitlements, your Entitlements will expire and your Account may be cancelled for non-use."

"Entitlements" are licensed rights granted, awarded, provided and/or purchased by you to access and/or use online or off-line elements or features of EA Services and/or products. Entitlements include but are not limited to paid and free downloadable content, unlockable content, digital and/or virtual assets, rights of use tied to unlock keys or codes, serial codes and/or online authentication of any kind, in-game achievements and virtual or fictional currency not otherwise governed by a Digital Services Agreement."

It has already happened to multiple users, but more importantly, the phrasing exists in the ToS for Origin to do whatever it wants with the consumer's rights to use keys, DLC codes, serial codes, and online authentication. Have you ever heard of Wal-Mart walking into your house and taking your microwave after you fully purchased it? How about Toyota coming to you 24-months after you've fully purchased a car and taking it back because you only kept it in your garage but didn't drive it?

Please don't make the assumption that those phrases made their way into the Terms of Service on accident, like someone didn't know what they were typing.
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Posted: Jan 24th 2012 11:33AM Dunraven said

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@wahahabuh Bwahahahahah I can give you reams of Valve customer service Horror stories. Most of my mates here in the U.K. refuse to use any digital service because they have been screwed so often.
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Posted: Jan 24th 2012 11:49AM paterah said

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@Dunraven Which are extremely uncommon to find and most certainly do not happen under normal circumstances.
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Posted: Jan 24th 2012 9:14AM karmamule said

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Except for vanity-item completionists, what would be the benefit for the purchaser of going through them?!?

Posted: Jan 24th 2012 10:35AM Unshra said

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@karmamule From what I see on the Origin sit there are no new vanity items.

It's just another outlet for their product which is a good thing.
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Posted: Jan 24th 2012 9:16AM Yellowdancer said

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Everyone who downloaded DCUO from steam learned this is a horrible idea. Just go through the main company's website. It will save yourself from having to call 2 customer support offices if a billing issue comes up. And they do come up quite often.

Posted: Jan 24th 2012 10:17AM Yellowdancer said

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@(Unverified)

Okay, even worse.
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