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Reader Comments (17)

Posted: Dec 27th 2011 10:25PM Furdinand said

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The legal system worked

Posted: Dec 27th 2011 11:04PM myr said

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@Furdinand

I don't think you've ever dealt with SE's horrid billing system, then. Someone noted this in the very first comment of the source article too:

Basically, if you start your sub on the 31st of December, you'll pay 12.95 for the month of December. That's fine. However, the next day you're charged 12.95 again for the month of January. Both of those charges will be processed on Jan 1, or whenever their "billing maintenance" occurs. It really is deceptive and honestly shouldn't be allowed to function like that. Should be 12.95 for Dec 31 - Jan 30 (if it's true monthly, or Jan 29 if 30-day), processed on Dec 31, like every other subscription in the world.

When coming back from breaks, I was partially-double-charged like this twice before I realized what they were doing.

It's been like this since the game's inception, and I don't think their new billing system changed it... although I could be wrong there. I've only paid for one month since it went into place. Regardless, I'm surprised it took until 2009 for a suit to get filed, and I'm highly disappointed in the legal system for throwing it out.
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Posted: Dec 27th 2011 11:31PM Syesta said

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@myr
The new Square Enix account system did away with the static billing date (first of each month) in lieu of normal cyclic billing.
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Posted: Dec 27th 2011 11:31PM ImperialPanda said

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@myr

That's just plain not true.

You reactivate account on Dec 31. You do not get billed at all on the 31st. On Jan 1 you get partial bill for 1 day of Dec. plus full bill for entire of Jan. On Feb 1 you get bill for Feb.

You do not get billed immediately when you reactivate and you do not get billed full for partial months.
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Posted: Dec 27th 2011 11:46PM ImperialPanda said

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@ImperialPanda

Eh...

You get billed partial for time after the 30 free days on a new account. But you get billed full if you're re-activating. Didn't know that because when I restarted playing after I quit, I bought a new copy. And I distinctly remembered partial payments.
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Posted: Dec 27th 2011 11:55PM myr said

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@ImperialPanda

Sorry, but my old credit card statements say otherwise.

Still, it's good that it was fixed with the new system. Shame it took them 8 years to sort it out though.
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Posted: Dec 27th 2011 11:57PM myr said

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@ImperialPanda

Er, yeah. You get it. I'd pay 1m gil for an edit button.
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Posted: Dec 27th 2011 11:01PM JohnD212 said

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No....They need to be sued. If you've ever gone through their horrendous billing system you would see how awful and misleading it is. Trying to end your membership (especially back a few years ago) was virtually impossible and you would often be billed when you thought you had canceled the membership. Square and Sony still do it with FFXIV (though not as bad). They have done all they can to run this MMO series straight into the ground. Sad really.

Posted: Dec 28th 2011 12:03AM (Unverified) said

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@JohnD212 What does Sony have to do with this?
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Posted: Dec 27th 2011 11:03PM h4ngedm4n said

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The whole pay for the entire month system was terrible and misleading. I think this case should have gone through, although the amounts asked for was also ridiculous.

For anyone who is unfamiliar with how the billing worked, players were charged for a full month even if they subscribed on the last day of the month. It is misleading because most other games either do payment by days (credit X days to account) or prorate the monthly fee. Not sure if this has been changed recently.

Posted: Dec 28th 2011 12:33AM Terical said

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@h4ngedm4n

I know what you mean, I learned that the hard way at one time. If a player takes a break say for a month and reactivate the very last week or last few days or day of the current month, the player would be charged as if they played two months worth. Thus having to wait till the first of the next month to reactivate once billing maintenance was over.
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Posted: Dec 28th 2011 12:10AM JohnD212 said

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Also..the way you pay a certain amount for the basic account (no character slots included) and then pay per character is just greedy. I mean why would I want to pay for just the account? What benefit is it to pay $6.99 for an account but then pay $3 per month for each character I create. FFXI and FFXIV deserve to fail just because of this ridiculous money grab. Shame on them.

Posted: Dec 28th 2011 2:12AM edgecrusherO0 said

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@JohnD212

It's actually nicer IMO. Considering you can swap "classes" you really don't have a need for multiple characters for any reason other than aesthetic value. It's cheaper with just one character than a normal subscription is.

Different monetization schemes are different.
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Posted: Dec 28th 2011 8:31AM Nenene said

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I think if we're going to sue S-E it should be on behalf of every Dragoon and Puppetmaster that had to suffer through the Dark Years of Uselessness.

Back when Puppetmaster only had C rank hand to hand and had to wear cloth armor and sub WHM, and Dragoons were nerfed into oblivion and never did anything but solo bats for the saddest EXP imaginable. So many bats. So many.

Posted: Dec 28th 2011 11:15AM myr said

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@Nenene
Heh. Thing is good DRGs were actually good since TOAU (lolibri piercing bonus Drakesbane/Pentastrike spam anyone), it's just nobody realized it until a bit into its life. Before that though.. yeah. Especially when call wyvern was on a 2 hour cooldown...

I still lol at puppetmasters though. Even if they are more useful now, they still look ridiculous to me. lolpup forever!
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Posted: Dec 28th 2011 2:36PM mattwo said

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If it were baseless why did it take them two years to resolve this?

Posted: Dec 28th 2011 6:08PM Zach Adams said

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@mattwo Well, to start there's the fact that this was an appeals court, meaning it's been to trial at least once before at a lower court. For a federal court to go to trial, have a verdict, get appealed, then get dismissed, 2 years isn't half bad. I don't know enough about the suit to really take a side (if it really was just "I didn't know there were FEEEEEES!" then it deserved dismissal; if it was about the screwy and non-standard billing practices of S-E it may not've) but the fact that it took two years is not a reflection of the merits of the case.
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