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Reader Comments (45)

Posted: Dec 15th 2011 4:05PM JonBuck said

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As if a million whiners cried out in anguish and were instantly silenced.

Posted: Dec 15th 2011 4:17PM Clemalum07 said

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@JonBuck very nice
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Posted: Dec 15th 2011 4:25PM JonBuck said

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@Clemalum07 In retrospect that was probably an unkind thing for me to say. Between this and getting the retail boxes shipped early, Bioware's really outdone themselves, IMO.
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Posted: Dec 15th 2011 5:15PM CorwynnMaelstrom said

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@JonBuck Outdoing themselves would have been understanding that a grace period was necessary in the first place. This is just after-the-fact crisis management that anyone who has watched even a single pre-launch MMO could have told them they needed to think of.
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Posted: Dec 15th 2011 5:17PM (Unverified) said

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@JonBuck

Yeah, Bioware has definitely responded to their customers issues.
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Posted: Dec 15th 2011 5:31PM JonBuck said

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@CorwynnMaelstrom Considering how they've responded to customer complaints in a timely manner, they've outdone themselves. They could have doubled down and not gotten the retailers to ship early, or not reversed course and not added the grace period.

How a company responds when they make mistakes is very important. The fact that they know they screwed up and have made amends like this bodes well for the future, IMO. I give them credit where credit is due.
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Posted: Dec 15th 2011 7:44PM Felnor said

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@JonBuck - This is exactly how a triple AAA game company handles the situation.
Boom.
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Posted: Dec 15th 2011 9:12PM CorwynnMaelstrom said

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@JonBuck When the waiter screws something up do you applaud him when he fixes his mistakes?

No, you dock his tip.

Sorry, I get that people are super in love with TOR right now, and I personally have a lot of love for Bioware (more for ME than anything else, but still, I respect them) but the honest truth is that not seeing the tree in the middle of the road then swerving violently to avoid it is not as good as knowing you're in a forest after a windstorm . . . they SHOULD have known this given the staff experience they have. Given how many games have launched. Given that Rift, which launched THIS YEAR had to do the EXACT same thing.
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Posted: Dec 15th 2011 9:45PM JonBuck said

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@CorwynnMaelstrom Point taken, but what good does staying angry do? They made amends. They fixed it. No longer an issue. Move on.
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Posted: Dec 16th 2011 10:07AM JayDay said

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@JonBuck

LOL...

I expect the scheduled maintenance are for server tweaks to allow more users too.

It's a shame people can't be nice when complaining. There has been a HUGE amount of brats coming into the game. About the only problem with TOR I see.

Then again my ignore list will get a work out plus my General Chat tab won't be used much.
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Posted: Dec 17th 2011 3:17AM dudemanjac said

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@CorwynnMaelstrom Actually when my waiter screws up and fixes it, we all have a good laugh. And if he fixes it good, I raise the tip.
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Posted: Dec 15th 2011 4:10PM Faryon said

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I really hope this means more servers or expansion of server capacity. Nearly every English PVP server in Europe is now full and is experiencing 20 min to 2 hours queues to get it.

Posted: Dec 15th 2011 4:14PM Alex Oglitchkin said

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@Faryon There will be queues on most servers for at least a month. It's so they don't open too many servers and end up with empty servers later. Aion once had long queues and they expanded too many servers and thus ended with empty servers. Full servers are happy servers.
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Posted: Dec 15th 2011 4:19PM Clemalum07 said

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@Faryon Queues are too be expected at launch... If they made every server pop without queues now then you would have servers that were very under populated once the rush of launch calms down. It will be better in the long run this way.
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Posted: Dec 15th 2011 4:46PM Faryon said

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@Clemalum07
OK, let me clarify: Of course queues are expected, but when they reach more than 30 min on nearly every server it might be time to add another server or find a way to increase server capacity.
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Posted: Dec 15th 2011 5:07PM JonBuck said

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@Faryon They're adding new EU servers as needed.
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Posted: Dec 15th 2011 5:50PM Renko said

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@Faryon

50 minutes queue on my EU server tonight and I only had a spare hour to play so I created a new character on an US East Coast. I played the whole of the beta weekend on an East Coast server as BioWare were really slow in opening English EU ones. I will probably continue to switch between the two to evade the queues as there has been no lag issues with accessing the East Coast.
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Posted: Dec 15th 2011 8:35PM Sean D said

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@Alex Oglitchkin

In my opinion, empty servers are inevitable a few months after release. Bioware is trying to mitigate such losses, but at a cost that is paid by the player-base, not by Bioware. The cost is in player confidence. This, when the player-base is already paying more for the game than they've historically paid for MMOs - $65.00 if you ordered the basic version via Origin - and is being asked to place their trust in a new download service (Origin) run by a publisher that has a very bad reputation for customer service (EA). I don't mind the increased cost. The cost of games should go up over time. But the added cost of confidence in Bioware's ability to launch an MMO is almost too much to take for some. (A friend of mine is pissed because of this confusing pre-launch program. He doesn't expect any preplay, but he's lost in the account creation/setup/preload and already he has a bad taste in his mouth for the game.) Additionally, it brings up the question of Bioware's ability to maintain and properly serve/service an MMO going into the future.

It would have been better for Bioware to simply launch the game in the standard way. Whatever losses are incurred in a few months due to empty servers would be minor in comparison to Bioware's profits and recovered in short order if they wouldn't have been already. Now, rather than simply recovering money, Bioware must recover confidence of a percentage of their player-base, my friend included. And it goes without saying that if my friends don't play, I don't play.
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Posted: Dec 16th 2011 1:34AM Lenn said

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@Sean D Origin is not required to download the game.
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Posted: Dec 16th 2011 5:14AM Rhazes said

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@Faryon

They added 10 or 11 servers today I think 8 was in EU. It was a smart move for them to add 2 more days to the early start.
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