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Reader Comments (50)

Posted: Nov 23rd 2011 12:50PM dndhatcher said

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Thats my experience also. The well managed (not necesarily best gameplay) F2P games send an email if you stop logging in, usually with some incentive to come back and/or asking why you stopped.

@xlir I just completely disagree that F2P is damaging in the long run. Social games are F2P and are the fastest growing segment of the computer gaming industry. Being stuck with subscriptions has severely limited growth of the MMO gendre to mostly the one major game that spent the most advertising and had the greatest viral campaign (cater to teenagers/pre-teens). When you buy a movie or console game, you pay once and play as much as you want for free. The buy it, then rent it monthly or you cant play it MMO sub model of the past is unlike any other industry and will never be accepted by the bulk of the potential consumer base.
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Posted: Nov 22nd 2011 10:44PM Nerves said

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Turbine's refusal to fix the warden class has caused myself and maybe a dozen others that I know of to cancel subs - this number is probably quite high. I still intend to play the game as a premium customer, but I refuse to give a monthly stipend to a company that clearly doesn't care about their players. Nerfs are handed out in terms of days or weeks, but fixes take months and months. I think they need to re-evaluate their priorities. I hope that some message has been sent, but ultimately it was for my own sake.

Posted: Nov 23rd 2011 3:39AM (Unverified) said

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I post about my dislike not to troll, but to offer input. I try to keep it constructive as well as give suggestions. Sadly the article's writer is correct, Devs get tunnel vision, and ignore players, the only thing that has a effect, is hitting them in the wallets.

No one likes to see their game die, it's happens and it bites.

Posted: Nov 23rd 2011 5:38AM Jeromai said

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Nah, they all have their place, complaints that is.

One of the first things that you learn in a service industry about customer service, customer complaints and service recovery - it's a rare customer that BOTHERS to speak up and complain. Far too many will just vanish and never patronize you again and badmouth you to all their friends and family - which in this social media age, can be a LOT of people.

A complainer offers you valuable feedback. Freely.

Sure, it can be delivered in suboptimal ways, angry, badly worded, unclear, sometimes the issue they're really steamed over is not the issue they say they're unhappy over, sometimes they completely misunderstand the circumstances and are way off the mark - no one is saying to bend backwards and give them what they want immediately, but it is a point of note that the complaint is representative of a subset of people's perception of something. Then decide if it's worth addressing or no.

From a customer standpoint, being persistent, repetitive, yet polite and constructive is one of the best ways to get what you want. The first two indicates you're not going away and the noise is not going to stop until they do something about you. The latter two helps your point get heard past the automatically human defensiveness and emotional baggage of the persons receiving your complaint.

From an MMO standpoint, a complaint on the forums is valuable for immediate feedback and the ensuing discussions that reveal different subsets of player thinking as well as potentially workable suggested solutions. It's also only as good as the CM reps' handling of the matter and company policy re: those complaints.

A complaint via an exit survey feeds it into the company's feedback system (which may or may not be functioning properly).

Further complaints via blogs, social media or third parties are unlikely to feedback to the company directly (unless a company rep is really on the ball and/or you're someone special) but help with regards to the discussion and understanding of the genre/industry in general.

(eg. People upset that a certain snobby restaurant does not serve tap water when asked - may not actually affect the specific restaurant with their complaints in any way, but the rest of the industry who are quite happy to cater to these unhappy customers will take note and cheerfully announce their willingness to do so.)

The only useless complaints are those that tell other people to shut up, we don't want to listen to you.

Too bad. Feel free to keep your eyes and ears and mind closed, while the rest of the world adapts around you.

Posted: Nov 23rd 2011 7:16AM Chiren said

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I remember the time I got fed up with a lot of negative postings on the forum of the MMO I was playing at the time.

I wrote a long "counter-complaint" post about how while some opinions had merit, there's no way the developers would shoot themselves in the foot as they had houses on mortgage, kids to feed, etc. etc..

8 months later that MMO, Earth and Beyond shut down.

Ever since then if I have something to say about what I think a game is doing wrong that I'm playing, I put my thoughts out. Because constructive, proper feedback is far more important than an empty seat. It means that you're still willing to fill that seat and contribute to the livelihood of the people behind this game, because you still have faith that they want to do the right thing too, maybe they just need a little more outside direction.

I work in software myself, although more to do with financials software doing implementations. Our programmers need all the customer feedback they can get - because they have their vision of how the software should work, which while its commendable, tends to be severely deviated from how the software *needs* to work, and its client feedback that helps converge the software's capabilities back to what is required by our customers.

Posted: Nov 23rd 2011 8:17AM Bramen said

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Eliot Lefebvre is missing the point of a "bitch post." It does good to create and post them. Not for the reader, nor the developer but for the poster. It is that primordial scream that releases stress and returns the person to a more calm state.

Posted: Nov 23rd 2011 9:20AM smartstep said

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Diffrent thing.

Post ONE post, that you leave, tell why did you left and DO NOT stay and talk in this topic / forums anymore. Just cancel your susbcription / uninstall game, quit and never come back.

That way you can releive your anger, state why you've left, but at same time avoid still playing and / or fakequitting that takes days / weeks while you continue to discuss.

ONE post and leave permanently.

Best message.

Posted: Nov 23rd 2011 10:51AM Vegetta said

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Vote with your feet - nothing says you are displeased like dropping your sub.

You don't have to turn into a forum drama queen and post the "THIS GAME SUXXORS AND I QUIT" post either as most games have a place for you to list why you are quitting when you quit,

Posted: Nov 23rd 2011 10:53AM Haldurson said

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Ranting is actually worse than you make it out to be. Some people may actually be enjoying the game that you are ranting about, and that can make the otherwise fun experience into a kind of whack-a-mole game with the ignore feature, making people feel miserable, which actually be a subconscious goal of the ranger.

No game is perfect -- there will Always be something to complain about. And I have no problem with someone calmly and rationally pointing out the perceived problems, even if I disagree -- after all, forums are for discussion, and discussions are just boring and worthless when everyone is already in agreement. That said, it is pointless and immature to to try to convince players who are happy enough with a game that they are idiots for not quitting noisilly like you are. Is everyone else just too stupid to not share your opinion?

Get over it and just leave if you aren't having fun. And try not to slam the door on your way out -- there still are other people trying to have a good time, so please don't ruin that for them. Doing so is simply hypocritical.

Posted: Nov 23rd 2011 12:21PM Rimeshade said

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A civil, rational, evidence-based post explaining why you're quitting / feel like quitting, what changes made you come to that conclusion and what you enjoyed about the game previously is good. Do that.

A rant for the purpose of "catharsis" (which doesn't work, ranting isn't cathartic 1) offering no salient points or useful information is bad. Don't do that.

1 http://www.psychologicalscience.org/media/myths/myth_30.cfm

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