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Reader Comments (50)

Posted: Nov 22nd 2011 5:27PM Ehra said

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@xilr

"Saying : "If you dont like it, just quit" is like also saying:

"The developers are infallible. What they do is always perfect, there is no room for improvement. Therefore if you dont like a change, there is something wrong with YOU.""

Not even close. It's closer to saying "the game is going in a direction you don't enjoy, so the best way to show your disapproval is to stop playing and spend your time on something else."

If developers care at all WHY you're leaving then they can feel free to offer a form for you to fill out when you cancel your subscription (which every MMO I know of already does).
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Posted: Nov 22nd 2011 5:32PM Ehra said

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@Ehra

And if the issue isn't something large enough for you to quit over, then you shouldn't be doing a "rage" post to begin with which is what the article is about. Contrary to popular belief, you can write a post that is completely negative about a developer's actions without throwing a fit and getting all emotional about it. Clear, well thought out, posts that contain concise, bullet pointed issues are FAR more useful to developers and fostering constructive discussion than ANY post that repeats the same "dumbing down the game, lowest denominator kiddies, slap in the face, ect" mantra that's been done endlessly.
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Posted: Nov 22nd 2011 4:41PM Pingles said

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This advice has worked in the past. Allods introduced a series of controversial, pricy changes and they lost their users. I wish I knew the actual numbers.

They then patched out one change after another trying to get everyone back.

Unfortunately, it was too slow for me. I went back several times but they were too slow to act. If they had reversed that first patch completely I'd be playing today. Instead they kept trying to squeeze in a ridiculous feature, even after they removed another.

Too bad. Great game. Ruined.

Posted: Nov 22nd 2011 4:47PM Beiloch said

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I agree somewhat. While leaving is a big part, you also have to state WHY you are leaving. Otherwise they can attribute those 'lost' accounts to anything, even some part you actually DO like about the game.

This is exactly what an exit survey is. So if they don't provide an exit survey to fill out, its up to you to express it in some official manner such as feedback or official forums.

The whole 'shut up and leave' thing is just people being mad others are crapping on their game and pointing out flaws. If you can't handle criticism that is MUCH less mature than simply being bad at formally voicing your displeasure. Complaining at no end and sicking around is just masochism.

Posted: Nov 22nd 2011 4:52PM madcartoonist said

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I like the suggestion. Mostly because I may really hate something about a game but I may actually be the minority. So I can make a point to go on every forum for that game and blather on about my feelings on it or I can just quit. If it turns out I am the majority and others like me quit then the game makers/producers/whatever will have to take a look at why people are leaving. If I am the minority then most people will stay and enjoy the game and they don't need me starting big arguments in forums. Instead I go find another game which I do enjoy better. There are plenty to choose from nowadays.

Posted: Nov 22nd 2011 5:05PM dndhatcher said

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So how do I best protest the horrific legions of kill 10 pigs quests and "legendary" gear grind that Lotro has turned into? There is no way to cancel my lifetime subscription.

Posted: Nov 22nd 2011 6:47PM xilr said

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@dndhatcher

This is one of the reasons F2P is damaging to the long term video game industry. You *cant* cancel your F2P game. All you can do is not spend any more money. When the guy in the suit at the top wonders why your not spending any more money, he isnt going to read a post on what sucks about his otherwise good game, he is going to call up his marketing guy and ask what sort of special he can run to bring in more money.

Once a game goes F2P the management can assume their game is perfect, and your lack of spending money is a marketing issue that can be addressed with better advertising, better promotions or new products. Core gameplay issues can be ignored because its always easier to find a new customer then satisfy an existing one.

This is why F2P is damaging as a whole. Products dont need to improve to make money, just market them better. I bet there are a LOT of F2P titles you havent downloaded and tried out yet. Rather than make a customer happy, its easier to convince someone to try out the game free and hit them up for large sums of money while their still on the "honeymoon" phase of the game.

(For the record, I also have a LOTRO lifetime and although its not the biggest F2P scam going, its getting progressively worse)
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Posted: Nov 22nd 2011 8:39PM (Unverified) said

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@xilr F2P games don't have subscriptions to count, true, but there are still metrics you can effect. If you stop buying, you stop contributing to their revenues. If you never log in, you stop contributing to their "concurrent users" count.

If you want to go that extra mile, change your e-mail address to a throwaway, change your password to gibberish. Make it absolutely clear you're never coming back.
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Posted: Nov 22nd 2011 8:49PM Pingles said

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@xilr

I've had two F2Ps send me emails asking why I don't log in any more.

Interestingly, both were very good games that just didn't fit my play style. The bad games never seem to care why I stop playing. :)
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Posted: Nov 22nd 2011 5:06PM jimr9999us said

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Agreed. Vote with your dollar. And not just the game...I am a consumer WB will never profit from. Tough choices? Nah, not really. There are plenty of ways to be entertained and I'm too old for HP anyway.

Posted: Nov 22nd 2011 5:13PM OutThere said

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Interestingly enough when I am thinking about playing a game, I read ragequits. There's a reason for this. I want to know what turned off players who once loved the game enough to ragequit. Sometimes what I read is enough for me to say, uhn, no. Sometimes just the number of ragequits on a forum is convincing. Sometimes the ragequits are petty, PvP oriented, or so personal that they have no influence on me. But whether I decide to play the game, I am at least informed to what the potential problems are.

I also find that whether they have any effect on the devs, ragequits do impact people who read the forums, as they tend to harden opinions around certain facts. If I am unhappy with something, I'll go to the forum. Often there's a post there of someone quitting for the very reasons I am unhappy. I'll read the whole thread, including the unhelpful sux to be you bye responses (which, in my opinion are juvenile and of the lowest order of forum postings). Often, however, there are thoughtful responses to ragequits, which allow more insight into the problem, which again allows me to further evaluate my own thinking about the topic.

So, I'm strongly inclined to disagree that ragequits are a waste of time and should not be posted. I think, depending on how they are done, they can be a service to the community.

Posted: Nov 22nd 2011 5:35PM DarkWalker said

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Whenever I complain, I try to be very polite, to point exactly what I dislike and why I dislike it. I also (most times) pretend to not notice nasty language, and if I face rabid, but fact-less, opposition, I will go about Deconstructing their arguments at least once per thread page or whenever my post falls out of the first forum page. Few things are as good for bumping a thread, and increasing it's visibility, as a rabid fanboi posting senseless (and easily countered) arguments time and time again - plus, by answering nastiness with absolute politeness, you paint yourself as the good guy and the other as the bad guy :)

I try to pick my battles, though. There are things I don't like about specific games but are too central to the games to have a reasonable chance of being altered. I'm not going to pop up in EVE's forums demanding that players shouldn't lose their ships on death, for example, since it's so central to the game that it would be a waste of effort (though, whenever asked about the game, I do point that is the main reason I don't play it).

Whenever I actually like part of the game, or the developers/publishers, I make certain to point why I'm leaving as clearly as I can. I want them to know why they lost a client; if it's a common enough issue, or if it brings clear benefits to the game, they might even fix it :)

Posted: Nov 22nd 2011 5:35PM FrostPaw said

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Many people threaten to leave because they dislike something rather than because they don't like everything about a game. It's simply adding supposed weight to an argument by threatening the developer with the loss of a subscription.

Often these threats or obeservations will also include words like "all of my friends" or "everyone" sometimes a more modest "most people" intended to again, influence the reader into thinking they speak for more than just one person. Of course...they only ever speak for themselves.

Threatening to leave does nothing but the people trying to blackmail the developer think they are important enough to matter so they try anyway. Actually leaving won't have an effect unless you leave during a period of time when thousands of others leave and then maybe the developer will sit up and take notice.

Having said all of this, we like to have our say, its important to us to believe that someone out there will agree with us no matter how much we pretend it isn't. It's also important for us to believe that we have explained why we are leaving, not all games bother to ask why you are canceling and unless its a specifc choice of reasons developers are unliikely to trawl through dozens of canceled subs to read them.

I think every game company needs to be humbled sometimes and the only way you can do that is by denying them money, not threatening it but actually doing it. Of course I doubt half the people who threaten it actually do when they make the threat and that right there is a reason why the threat has no real effect....because it's easy to threaten how unhappy you are and then carry on playing anyway.

Posted: Nov 22nd 2011 5:54PM lmollea said

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Totally agree. That's exactly what I did, so many times now.

Out of curiosity, Eliot, why the photo of Enrico Fabris?

Posted: Nov 22nd 2011 6:28PM TexRob said

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Good article. The one that really kills me is everyone knows DICE totally f's up every release for every game (they make great games) and release them way before they are finished (I'm sure EA is a part of this to some extent), but then everyone buys it day one, and then complains! The market is driving this problem, so until people put their money where their mouth it, like the article says, they will continue to do what they do best, put out sh** games half completed.

Posted: Nov 22nd 2011 6:52PM Utakata said

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Eliot Lefebvre wrote inpart:

"But I've got a better suggestion for you. How about you delete that post, unsubscribe, and then head outside for a walk with some friends. Play a different game, maybe an offline one, for a couple of days. Don't whine and just leave."

The best thing I ever did with WoW actually.

...I know there's some detractors here agueing this is not the best thing to do. Granted. they do have some precedents to support their position. But it's a judgement call really. With a smaller outfit like CCP for example, the outcries, the ingame protests and the eventual voting with their feet has done EVE developrs a world of good for the most part.

But with developer jaggernaught like Blizzard with so many diehard fans still backing it...the best thing there is to walk away quietly. Unless you prefered to get shouted down, flame broiled, trolled and your complaints moderated. So leaving quietly is still the best...because you just don't need the hassle or the grief on the way out the door. And Blizz as Massively has previously reported are in a position they really don't have to listen to you.

As for all other games in between those two examples, again it's a judgement call. It's really depending on how supportive the community is of the game really. If they're supportive, then best not to say anything and leave. If no, perhaps it wouldn't hurt to let your grievances be publically known before you leave. But be classy about it. And don't forget "you" is not spelled with just a "u".

Posted: Nov 22nd 2011 8:00PM (Unverified) said

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Get your social engineering out of my game!

Anyone else wish Wow could be played, as is, but solo with all the content brought down to a solo-able level? Best. Game. Ever.

Oh wait, I have Skyrim.... NEVERMIND!

Posted: Nov 22nd 2011 8:36PM (Unverified) said

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The problem with "warning people away" is that that's a path toward seeming like a jaded troll, too. There are people on this site (who I won't name) who seem to love to follow the news about certain games around just so they can complain about them. At this point I think they've spent more time hating the game than playing it!

Posted: Nov 22nd 2011 8:44PM JanChel said

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Ragequits are really lame. The OP never comes off as anything than a whiny crybaby. Especially when you see them posting still weeks afterwards. Whatever message they were trying to convey lost in the sea of crap. Who wants to listen to a sea of crap? It's why I've avoided most of the forums of any MMO I'm currently playing. There's nothing ever useful in them anymore, just a bunch of strangers on the internet trying to annoy each other off.

I'm sure quitting will be the stronger message here than a bunch of pile on their forums. What worth is someone's words without backing them up with action?

And if an MMO doesn't have an exit survey, screw 'em. They obviously don't want your feedback. Either that or incompetent, which is worse.

Posted: Nov 22nd 2011 8:48PM toychristopher said

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The problem with mmo's and the reason there are so many complainers is that people invest a lot of time in them and don't want to just walk away.

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