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Reader Comments (18)

Posted: Oct 17th 2011 1:04PM bobfish said

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So, by that statement I assume no accounts were compromised?

Posted: Oct 17th 2011 1:32PM Seffrid said

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@bobfish

I read that statement as saying they don't know.
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Posted: Oct 17th 2011 1:35PM Tanek said

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@bobfish

Given the actions and information so far, it does not seem they think any accounts would have been directly compromised by the issue. The password change is listed as a precaution and I don't think we'll hear much else until their investigation has progressed further.

If you do change your password, though, be sure to do it from a system you know to be secure. Logging in from a public computer or even a friend's computer to change your account info could end up causing you a problem where one did not already exist.
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Posted: Oct 17th 2011 1:43PM Nerves said

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@Seffrid
That's how I read it too. Either they don't know or don't want us to know.
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Posted: Oct 17th 2011 1:48PM pancho72 said

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The link to the press release seems to link to the message about forum maintenance that has been up for a few days. Is there any news more recent than this?

Posted: Oct 17th 2011 1:58PM Tanek said

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@pancho72

The message on that page actually updated recently. I think "press release" is giving it a bit too much credit, but it is more than was on there originally.
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Posted: Oct 17th 2011 2:15PM Nandini said

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@Tanek

That message was posted last Friday evening and hasn't changed since then, although it is different from the message that was posted Wednesday evening.
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Posted: Oct 17th 2011 2:13PM Nandini said

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Does Turbine really expect to reach "all players" through a press release? Why hasn't the company sent an email to every customer?

Posted: Oct 17th 2011 5:13PM Interitus said

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@Nandini Probably because they don't have a proper statement yet. It's a tricky balance act. You want people to know accounts have been hacked, but you don't want everyone changing their password until you are reletively sure everything is safe.
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Posted: Oct 17th 2011 2:50PM SwarlesBarkley said

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This might bite Turbine more than any game changes that made players mad. No forums for a week or more is one thing, but not being definitive about whether or not accounts have been compromised and taking so long to give such vague information is enough to ruin a company. If people do not trust your company they will not leaving their credit card information with you. Turbine is SOE whereas they can afford to lose any customers and hope they come back. Turbines #'s have never been astronomical by any standards.

I just hope this does not turn into some of their "outages" like how the lotteries were only supposed to be down a short time, but that turned into months.

Posted: Oct 17th 2011 2:50PM SwarlesBarkley said

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@SwarlesBarkley

EDIT: Turbine is NOT SOE.
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Posted: Oct 17th 2011 2:52PM Jayle said

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This is also affecting the DDO forums, which uses the same software.

Posted: Oct 17th 2011 4:34PM JoeH42 said

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Well if you haven't changed your password in a month or two sounds like now is a good time to do it. Not a whole lot else we customers can do at this point.

Posted: Oct 17th 2011 6:05PM (Unverified) said

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Maybe they'll finally invest in a web-presence that isn't completely crummy.

Posted: Oct 17th 2011 6:12PM Crell said

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I was expecting something more recent than that post which has been up for days.

Posted: Oct 17th 2011 6:27PM Deusdictum said

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You do realize the forums are up now?

Posted: Oct 17th 2011 6:32PM Deusdictum said

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Posted: Oct 18th 2011 4:44AM Jack Pipsam said

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Not just LotRO

also DDO and AC

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