"Here's the overall philosophy behind all this: Happy customers stick around longer," Scott Hartsman
said in an interview with Gamefront
. "That's what we think. That's the beginning and end of it."
It may seem like common sense, but for Hartsman and the team at Trion Worlds
, it's a lesson they feel is easy to forget.
He cites this as the driving force behind one of the game's major upcoming changes: the ability to transfer characters between servers for free
. Trion hopes that the character transfers will help friends connect without the obstacle of separate servers getting in their way. Hartsman said that the tech behind the transfer is impressive -- not to mention "instantaneous" from a customer standpoint.
Hartsman says that the team places a premium on talking frankly and frequently with players. If Trion doesn't always come across as perfect, he hopes that the company makes up for it with communication and sincerity: "We don't want to hide behind a big wall, and we don't want everything to come through a formal mouthpiece. I'd rather have us all out conversing with people and occasionally making a mistake here or there on the assumption that because we are talking to people more means that overall, things are going to be better."
The lengthy interview
covers a wide range of pressing topics, from the "bumpy" River of Souls
event to the LFG system and the free trial program.