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Reader Comments (36)

Posted: May 19th 2011 8:06AM Streamweaver said

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Fallen Earth had the best GM experiences I've ever had by far. They gave their GMs actual authority in game and leeway to do their job. You could PM them directly, they'd swoop in and immediately take care of something or let you know they wouldn't do something and left.

What was crystal clear was that they knew the game. There wasn't a huge lag after each statement while they either documented or looked up documentation about something, they just asked what was going on and did something about it and moved on. Everyone I knew had similar experiences there.

Age of Conan delivered some good experiences as well. The volunteer program worked well and while they didn't have a lot of power to do things they were responsive where they could.

Posted: May 19th 2011 8:21AM markt50 said

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@Streamweaver

Agreed. Fallen Earth has the best GM's I've experienced in a game fullstop. Not only have they responded to my queries in seconds (such as getting stuck in the tutorial) but their general attitude and the way they interact with the population is a massive credit to them. They are always active in chat, they are quick to fix problems, they don't mind having a laugh now and then, they take part in community events and they crack down when needed. I can't speak more highly of them and imho many other games could learn from the Fallen Earth GM's.
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Posted: May 19th 2011 8:42AM Ryn said

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@Streamweaver I have to agree, Fallen Earth has the best GM experience I have seen to date. GM's are always involved, and something I really like is that they are always posting tips in the help channel for new players. And they really know their game.

Like Markt50 said, many other games could learn from them. From my experience, it feels like you are never alone, left out in the dark to figure things out. You can ask any question and you will get answers from both community and GM's. And I think this fosters players to stay and a stronger community, not to mention that I have seen players that may never encountered each other become good friends in game because they were both in the help channel. I haven't seen this in other games. This is a unique experience that the bigger titles may not be able to handle due to population. But anyone that plays Fallen Earth has something special here that most other titles can't provide.
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Posted: May 19th 2011 8:21AM Grumms said

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Why is World of Warcraft the article picture? Horrible GM service with my experience with them.

Posted: May 19th 2011 8:59AM Daverator said

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@Grumms

Because WoW GMs are the most widely recognized GMs of any MMO, regardless of their average quality of service.

I have dealt with GMs with several online games, WoW is the only one with a visual reference.
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Posted: May 22nd 2011 1:06AM mattwo said

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@Daverator Not really. A lot of games have visually unique GMs. Most notably CoH. :P
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Posted: May 19th 2011 8:46AM Pewpdaddy said

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My overall opinion of GM's is solid. At least in all the games where I've needed assistance. In EQ a GM was happy to help me get my corpse's out of Sol B when I forgot and left myself bound in a room full of Fire Giants. A GM in DDO did get a tad disgruntled with me due to my particular choice of name and subsequent alternatives. All in all when someone is dealing with (hopefully) a large base of people, just some common courtesy is all it takes. I have yet to have a "bad" experience with any GM's per se, though I do agree with Grumms. Blizzards GM's are mostly "hands off" and their decisions seem to be mostly scripted.

Posted: May 19th 2011 8:47AM Borick said

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Other than queue times being too long at times, my interactions with the WoW GMs have been efficient, polite and effective.

That said, my favorite interactions with GMs _were_ those times in EQ when they would pop in and interact with you, pass out vanity items and, yes, spawn dragons on top of you.

I'm not advocating powermad griefing so much as I'm nostalgic for a world where new things happen.

Anyone remember 'Bloody Kithicor'? We don't have GM events like that nowadays.

Posted: May 19th 2011 9:00AM (Unverified) said

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I"ve had interactions with GM's on a few games, but as far as I'm concerned, WoW GM's have been some of the best.

Deleted item by mistake? Here it is back, with a gentle warning that the service is limited.

Lost your authenticator? Call us and we'll help you out... heck, even if your phone call is cut, we'll call you back!!

Stuck? Lost? Glitchy? I've reported all, and each time I have been helped with a virtual smile. Blizz may fail at some things, but GM help is not one of them.

At least in my experience.

Posted: May 19th 2011 9:59AM Trippin said

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Lotro, took about 5/10 minutes but they helped you in a jiffy when they arrived, and you could always have a good chat with them :P

Posted: May 19th 2011 10:04AM Dril said

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Fallen Earth, WoW and AoC.

Fallen Earth ones are just awesome, AoC ones were informal but helpful and WoW ones actually had a lot of personality if you got them in the right mood.

Posted: May 19th 2011 10:18AM Araxes said

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I don't know if this counts as service, but one time, a GM named "Hightower" showed up in the middle of one of our raids. He was a giant blue Sarnak. He showed up becuase a [ratonga] guildmate had petitioned that his special "a wheel of finely aged Roquefort cheese" was missing from his backpack. Who does this in the midst of raiding? Crazed ratonga. Well, of course we were all curious and we began to banter with the GM. He froze one of our guild officers in place, who threatened to do a drive by in Gorowyn, and then had a dance off. The Sarnak were the new race at the time, so none of us understood what the heck he was doing when he started dancing (watch the Sarnak dance, you'll know what I mean.) Our guildleader's wife then called the milk and cookies (a GM staples in EQ2) he was handing out "nasty" and demanded something better, like a master spell for herself, before doing the /rude emote. The GM told our guildleader that if his wife were nicer next time, we might get something better.

Honestly it was the most awesome GM encounter I've had.

Posted: May 19th 2011 10:19AM Eamil said

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Can't say I've ever had a bad experience placing a GM call in WoW, but my issues were never that complicated.

+100 Awesome Points to Eliot for linking GM Dave in the article. =D

Posted: May 19th 2011 10:23AM Loopy said

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Coolest:
Vanguard - Had trouble with finding a quest giver, who turned out to be bugged out. The GM appear near me in the shape of a shaman (bear), and lead me to an area where he spawned the quest giver. I thought that was pretty cool, since i've never directly interacted with a GM like that.

Most helpful:
WoW - I transferred off a server a while back. When i transferred back to the same server, my name was taken. I did some research and noticed that my original name was given to a sub lvl 10 character that hasn't been played in months. I explained it, and the GMs changed my character's name to the original one i had, free of charge.

I know for a fact that they don't do that every time, so that was pretty much the most helpful assistance i got.

Posted: May 19th 2011 10:39AM Vunak said

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FFXI has by far the best GM experiences, and probably the biggest image for a GM team. GM Dave is amazing haha awesome reference. I've been warped to GM jail in FFXI a few times. Also had a few GMs in my old FFXI linkshell. Good times. Had a buddy from Titan server play a few practical jokes on GM's sending in messages saying he was a RMT and how he was finally done with his ways. Fun stuff. GM's always took it light hearted and thanked us for the laugh.

Posted: May 19th 2011 10:47AM happyfish said

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I've had great service in Lord of the Rings Online. Once we failed at killing a boss and one of the adds wouldnt despawn so we were stuck in combat. I filed a ticket and a GM showed up almost instantly and one shotted the problematic mob for us. I asked him/her if I could have that skill as well and the GM told me it was tool of Sauron so I couldnt handle it. Helpful and funny!

Posted: May 19th 2011 10:48AM Snichy said

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WoW. Credit where credits due, say what you like about the devs and community but I have always found their GMs to be helpful and knowledgable. However there are some games where I have filed a request/ticket/tech support and not heard anything back at all whihc is disgusting (most recently APB Reloaded!)

Posted: May 19th 2011 11:06AM Fleabag said

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Fallen Earth. Without a shadow of a doubt. There is no ticket system at all. You simply talk to a GM, they are tasked with all manner of things to do but remain amazingly helpful in game at a one to one level.

They're not just some faceless, random CSR at the end of a stock pre-prepared one size fits all ticket reply. You can get to chat with them, kinda get to know them a bit and feel that they are truly...Game Masters. They can alter things in the game, often run little events and such.

Posted: May 19th 2011 11:09AM vaajtswv said

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I once had a gm told me that he would never gonna give me up, never gonna let me down, never gonna let me run around, and hurt me.

Posted: May 19th 2011 11:16AM geri said

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Fallen Earth, no doubt.

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