The latest information includes an FAQ on the incident as well as another announcement from Linda "Brasse" Carlson:
We apologize for any inconvenience players may have experienced as a result of the recent service interruption. As a global leader in online gaming, SOE is committed to delivering stable and entertaining games for players of all ages.In addition to the general FAQ and announcement, senior director of corporate communications and social media Patrick Seybold updated the Playstation blog to clarify the reasons behind the delay in communicating information on this incident to customers. Keep an eye on Massively for more details on the make good plan as they become available.
To thank players for their patience, we will be hosting special events this weekend across our game portfolio, including a Double Station Cash day on Saturday, April 30th. We are also working on a "make good" plan for players of the PS3 versions of DC Universe Online and Free Realms. Details will be available soon on the individual game websites and forums.