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Reader Comments (2)

Posted: Mar 22nd 2011 4:05PM Morreion said

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Though I don't play RoM, I enjoy reading articles describing unique events in MMOs. The predominantly static nature of game worlds can use a good dose of unusual events!

Posted: Mar 25th 2011 10:23PM (Unverified) said

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I'm surprised you haven't written about the diamond fiasco which happened over RoM's 2nd Anniversary last weekend.

You're already familiar with the F2P Runes of Magic game - you've been playing it and reporting on it here, and already covered their issues with a hacker who tried to hold the company hostage after he claimed to hold login/customer data - there's another issue brewing for them that will also likely get them in hot water.

As a F2P game, RoM also contains a cash shop where you use RL cash to purchase diamonds (through their own purchasing window at http://us.runesofmagic.com/us/diamonds.html). As it was RoM's 2nd Anniversary on 3/19, they started a diamond sale - giving 150% more diamonds than normal for the same price. What they didn't mean to do, however, is make that 150% stack with a already running 110% diamond sale which started on 3/18.

This meant that a $130 purchase of diamonds meant that instead of getting 4000 diamonds (the normal price), or 8400 diamonds (the 110% sale), you were getting 21000 diamonds (a 525% increase over the standard purchase!).

People went wild and went on a spending spree. They (including myself) purchased these diamonds in good faith - they were delivered to our characters automatically and they were sold to other players or used in the RoM Cash Shop as normal.

Until late Sunday, when users started reporting that not only diamonds that they purchased were missing from the weekend sale, but ALL their diamonds (including ones purchased from before when the sale went into effect). They also have locked people out of the game who have submitted problem tickets to them about it. A thread in the Runes of Magic forums (the first one was locked/removed) located here - http://forum.us.runesofmagic.com/showthread.php?t=56048 - speaks of the issue, with a post from a community manager, Swag, admitting to the diamond removal here (http://forum.us.runesofmagic.com/showthread.php?p=401935#post401935).

As you can guess, the forums are in an uproar - which is truely understandable. For myself, the agreement I made through Frogster and then PayByCash (Ultimate Game Card) to pay for the diamonds is a contract - I made a purchase in good faith, and they delivered the item I purchased to me. If I had purchased diamonds through Paypal, I could certainly dispute my purchase - however, since I purchased with game cards, that option is out. I entered a contract, fulfilled my part of it, and then it seems Frogster America has reneged on that contract and instead is delivering something different than what was promised.

This falls under 'bait and switch' or false advertising, if not outright fraud, regardless of what an EULA may say about virtual items.

I hope you post or write about this, because quite honestly, this is not an honest act by this company, and the community of gamers at large deserve to know about these actions.What next - profits are down, so they retroactively decide to charge extra $ per month to make up for it on customers credit cards that have purchased from them before?

Thank you.

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