Account security is a worrysome topic in Lord of the Rings Online
these days, especially following a reported rise in hacks and thefts
among the playerbase. A couple months ago Codemasters
implemented a stronger policy to help players recover lost property, a direction that Turbine
followed yesterday when it revised its compromised account reimbursement policy
announced on the LotRO
forums that this policy is significantly updated and expanded from the old one. Now when a player's account is hacked, Turbine gives a seven-day window to report the issue, during which the company can restore "most" of the lost items and compensate players for items that cannot be replaced. This, however, is not a true rollback
and does not cover accounts compromised before February 24th.
Turbine also reassured players that the studio is making it much tougher for unauthorized intruders to delete or sell rare items like raid gear, which should add another layer of protection from losing one's goods.