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Reader Comments (70)

Posted: Nov 10th 2010 2:47PM cic said

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"As always, we welcome player feedback on all aspects of DDO and continually seek to improve the quality of the service we provide to players."

Didn't they delete threads concerning the subject?

Posted: Nov 10th 2010 3:15PM Wurm said

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GW forums

Posted: Nov 10th 2010 6:03PM Its Utakata stupid said

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...and you write horrible footnotes.
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Posted: Nov 10th 2010 3:18PM (Unverified) said

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They claim it was "less than 1% of players" that were affected by the bannings.

Ok, which players? The players that have been online in the past week / during the event? Or all players that have subscribed to your game since it has existed?

It was not less than 1% of all the players that have been online in the past week or during the event. Pro-tip for Turbine PR/GM's :Try posting the actual numbers of players logged in for the entirety of the event, along with the numbers and types of bans (30 day, 7 day, 3 day, warning). Then we might (MIGHT) believe you.

They're *(^%@#(#* spinning their apology! Adding insult to injury is fun! Turbine, you've found your niche! I haven't seen such masterful manipulation of the truth outside a Fox News broadcast.

Oh, and the deleting all the threads off your forums, Turbine? Classy! Very 1999 of you.

Posted: Nov 10th 2010 5:31PM (Unverified) said

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To sum it up. Turbine, your customer service is in the toilet. Your thoughts on moderation ring of facism.

Please, if you are not a DDO-EU player, and are thinking of becoming 1, keep these thoughts in mind before dropping a dime on this game. In the case of these guys, there is no common sense.

No one give's a rat's about your "apology" and your 100 TP's. I am more sickened in the way this was handled, being called a liar and the way forum threads got squashed without response than your "owning up" to a mistake.

And I still don't remember hearing what steps they will take to ensure this won't happen again, or how they plan to improved the terrible customer service end of things.

Business as usual

Posted: Nov 10th 2010 5:55PM Graill440 said

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Just released:

We at turbine entertainment would like to thank the tens of tens of people that use our free to play product and pay us cash on a daily basis. Due to the recent bannings during an unfortunate event we at Turbine have found that our free to play model lost revenue (cash to us) due to mistakes by some rogue GM's.

Rest assured these GM's have been sacked, those in charge of the GM's have also been sacked to prevent any knowledge of this happeing again to those people paying cash in our free to play game. It is our fondest wish here at Turbine entertainment that you the player have the best experience in being able to pay cash in our free to play game in a totally unhindered manner.

You will not be compensated as this is a free to play title. The cash shop is open 24/7 so you can continue to pay us money........freely. Thank you.

Posted: Nov 10th 2010 8:04PM (Unverified) said

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there is always the other forums :)

Posted: Nov 10th 2010 9:58PM (Unverified) said

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Amazing how Turbine figured out there error a couple hours after this article was posted. I guess bad press convinces them, thousands of players do not.

And Turbine claims over 2million accounts, so 1% means they screwed 20,000 people.

Posted: Nov 11th 2010 11:01AM (Unverified) said

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Ooorrrrr the bannings happened late at night and the developers and other important people didn't hear about it until the next morning. Then they had to do some research to find out what the CSRs did, some more research to find out what really happened, double-check that there was an error, and then work to find out what to do about it.
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Posted: Nov 12th 2010 12:09AM (Unverified) said

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Ooorrrrr as a fact the banning went out 15 minutes after their call center closed for the night. While they couldn't give a legit answer as to why people were being banned, they seemed to have the staff to squash any thread before people could ask why. As far as it not effecting many people, out of the people who ran the Mabar event half of the people in our guild either got warned or banned. But they were nice enough to remove the mark on out accounts labeling us exploiters, seeing as not a single person knows why we got it in the first place. Our best guess is that if someone figured out an exploit every one in the 24 person instance got banned/warned.
Bottom line is it was poorly handled, when they figured out the volume of people effected roughly 20,000 people, instead of killing all threads that so much as mentioned Mabar, they should have announced that they were aware of the issue and were working on it.

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