What began as a fun Halloween event in Dungeons and Dragons Online has turned into a sour experience for several players. Last night, three-day bans were handed out by Turbine GMs who determined that DDO players were reportedly taking advantage of an exploit during the Mabar, The Endless Night Festival. However, many hit by the bans were unaware of the exploit, and were disgruntled when they were hit with the ban right as customer support left for the evening.
According to the notices sent out, Turbine feels justified for these actions: "Recently we conducted an investigation into an exploit that was being utilized in Dungeons and Dragons Online: Eberron Unlimited, involving our recent Mabar, The Endless Night Festival. As a result of that investigation, your account has been identified in utilizing this exploit. Please be advised that use of an exploit is strictly prohibited by our Code of Conduct."
One thread concerning the bannings was deleted, although another persists. Players express disbelief over what they see as punishment for rules they didn't know existed. One player, Madmonkey2, summed up the collective disbelief: "If the player has no idea what is going on, how can they be guilty of abusing an exploit? I personally did not gain one single benefit from that event, yet I am accused to doing something (unknown) repeatedly to benefit somehow?"
As you may recall, the Endless Night Festival was plagued with issues in the preview, although the event appeared to proceed more smoothly on the live servers.
[Update: The forum thread we mentioned has since been deleted]
[Update: It looks like those bannings happened by mistake. According to Turbine, less than 1% of the player base was affected, but those players can expect the error to be rectified and to receive compensation as soon as possible. Turbine's Tolero has posted a statement on the DDO forums.]
Reader Comments (70)
Posted: Nov 10th 2010 10:20AM Lateris said
I have always felt that players being banned should be ported to a prison in game and there they can argue their case with a GM. When they lose their avatar then gets executed.
Posted: Nov 10th 2010 10:38AM Unshra said
They use to do that in EQ (don't know if they still do) minus the execution part, you would get a message "You are summoned by the Gods" after which you would be ported to a small cell where a GM would explain your crimes and allow you time to explain your side of things.
Oh I miss those days. :-p
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Oh I miss those days. :-p
Posted: Nov 10th 2010 12:05PM Grizz said
UO had a Prison for this, if you were found AFK Macroing, you were teleported to "Jail", they also used it for discussing sensitive matters with people in public places. It was frequented by GM's and Counselors for private meeting as well.
Turbine also did this in AC(1), but the rooms were just boxes.
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Turbine also did this in AC(1), but the rooms were just boxes.
Posted: Nov 10th 2010 7:55PM (Unverified) said
this would be feasible if turbine actually hires enough GMs for poring through the offenses. now assuming if turbine really does fork up the money, i'd love to see this implemented
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Posted: Nov 11th 2010 3:49PM Icemasta said
Ah, yes, I too wish we would make a come back to the jail system.
Let's see... Ragnarok online had a jail, if you botted/afked/hacked/etc... but your account wasn't considered for a perma ban, they'd warp you to a jail where you would be stuck for up to 3 months (with a talkable NPC that would tell you much much longer to go). People could come and visit the jail and have a change with you, during this time PMs were disabled.
Darkages(by Nexon) actually had a 3 fold justice system. One was player justice, the second one was GM justice and the last one being Admin justice. Players could gather votes from other players to become guard, and when you became a guard, you could exile from certain territories other players, but these were strictly reviewd by GMs. Players who became guards/guard captains/judges had to gather evidence and punish the player if he was AFK or stand a trial. Those were the case for bottings, but in cases of murdering (such as healing an enemy or debuffing a player that ultimately caused the unfair death of the player).
GMs could only jail you for X hours/days and you'd gain a permanent Legend(achievements of your character) saying you got jailed for X reason. Admins could only perma-ban your account, but players could exile you from huge territories for months, and in cases of murder, get you executed by Sgath which would leave a permanent scar (reduces maximum health by X, I think there were other bad stuff).
Astonia 3, if I recall, had a jail too.
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Let's see... Ragnarok online had a jail, if you botted/afked/hacked/etc... but your account wasn't considered for a perma ban, they'd warp you to a jail where you would be stuck for up to 3 months (with a talkable NPC that would tell you much much longer to go). People could come and visit the jail and have a change with you, during this time PMs were disabled.
Darkages(by Nexon) actually had a 3 fold justice system. One was player justice, the second one was GM justice and the last one being Admin justice. Players could gather votes from other players to become guard, and when you became a guard, you could exile from certain territories other players, but these were strictly reviewd by GMs. Players who became guards/guard captains/judges had to gather evidence and punish the player if he was AFK or stand a trial. Those were the case for bottings, but in cases of murdering (such as healing an enemy or debuffing a player that ultimately caused the unfair death of the player).
GMs could only jail you for X hours/days and you'd gain a permanent Legend(achievements of your character) saying you got jailed for X reason. Admins could only perma-ban your account, but players could exile you from huge territories for months, and in cases of murder, get you executed by Sgath which would leave a permanent scar (reduces maximum health by X, I think there were other bad stuff).
Astonia 3, if I recall, had a jail too.
Posted: Nov 10th 2010 10:24AM Equillian said
This is something I have never understood. An MMO Developer has ONLY their name as a form of currency with their customers. Right or wrong, they caused a SERIOUS upset with their community. At that point, they were at a crossroad and they simply chose incorrectly.
Delete the posts and add oppression to the list feelings you impressed on people you isolated.
-OR-
Communicate publically, save face, and make some lemonade.
Even if Turbine Customer Support was in the right by the bannings, they aren't anymore.
Delete the posts and add oppression to the list feelings you impressed on people you isolated.
-OR-
Communicate publically, save face, and make some lemonade.
Even if Turbine Customer Support was in the right by the bannings, they aren't anymore.
Posted: Nov 10th 2010 10:28AM Equillian said
Agreed 100%, all a "jail" would need is a few rules to make the punishment 'fun'
Some quick ideas:
1. Jail consists of a room, you can log in, but you can only run around the room. There is no exit.
2. You can send 1 tell every X minutes, make it count.
3. You have full access to the mailbox. Write as many letters as you'd like, but you cant recieve attachments.
4. You are wearing a jumpsuit, which you cannot remove.
See? could be fun. ^_^
Some quick ideas:
1. Jail consists of a room, you can log in, but you can only run around the room. There is no exit.
2. You can send 1 tell every X minutes, make it count.
3. You have full access to the mailbox. Write as many letters as you'd like, but you cant recieve attachments.
4. You are wearing a jumpsuit, which you cannot remove.
See? could be fun. ^_^
Posted: Nov 10th 2010 3:03PM JoeH42 said
Would you also be allowed conjugal visits :-o
You could however allow people visitors and let them talk through a communication device with their guildmates while a guard stands by watching them.... throw in a little "unwanted man love" and you'd have it.
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You could however allow people visitors and let them talk through a communication device with their guildmates while a guard stands by watching them.... throw in a little "unwanted man love" and you'd have it.
Posted: Nov 10th 2010 10:29AM (Unverified) said
So what was this game-breaking exploit that caused them to allegedly ban people who didn't know they were doing any exploiting?
Posted: Nov 10th 2010 10:31AM (Unverified) said
Ignorance is not a defense. Quit stomping around and return in a couple days.
Posted: Nov 10th 2010 11:10AM kasapina said
You ban people for exploiting because they profit from cheating. If the didn't know they were exploiting, then they weren't consciously farming through the exploit (probably they weren't farming at all), and thus they didn't benefit. No point banning.
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Posted: Nov 10th 2010 11:38AM Sean D said
Ignorance of the law is no excuse for breaking it. It is the responsibility of each individual to make themselves aware of the laws. In this case, however, it sounds like the laws were not made available to the players and thus they could not be aware of them.
I agree with the stamping foot part. Three days is no big deal.
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I agree with the stamping foot part. Three days is no big deal.
Posted: Nov 10th 2010 10:33AM Noah K said
Wait, so what was the exploit?
Posted: Nov 10th 2010 10:36AM Crestfallen said
I don't play DDO (I do sub to LOTRO though), but punishing players for taking advantage of an exploit is retarded.
If the exploit really is game breaking (few are) fix the exploit. If it isn't, then reward the creative solution. Developers these days are faaar too policing. It's a game, it exists to be enjoyed.
I understand that we as gamers should vote with our money, but for now there is not a single MMO out that isn't being tightly policed by development teams. Thing is, I'm very much against cheaters, but there's a massive difference between a player that spots a way to creatively solve a difficult encounter by taking advantage of the existing rules and one that uses an external program to modify the rules of the game.
If the devs messed up the encounter and QA didn't spot it, too bad. Penalizing some guy that took advantage of the QA screw up is simply retarded. Bravo Turbine.
If the exploit really is game breaking (few are) fix the exploit. If it isn't, then reward the creative solution. Developers these days are faaar too policing. It's a game, it exists to be enjoyed.
I understand that we as gamers should vote with our money, but for now there is not a single MMO out that isn't being tightly policed by development teams. Thing is, I'm very much against cheaters, but there's a massive difference between a player that spots a way to creatively solve a difficult encounter by taking advantage of the existing rules and one that uses an external program to modify the rules of the game.
If the devs messed up the encounter and QA didn't spot it, too bad. Penalizing some guy that took advantage of the QA screw up is simply retarded. Bravo Turbine.
Posted: Nov 10th 2010 12:46PM Unverfied B said
WhyTF is this grayed out? it's the sanest comment here.
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Posted: Nov 10th 2010 10:39AM dudes said
Oops biting the hand that feeds you, eh Turbine? Not a good business move.
Posted: Nov 10th 2010 10:44AM smackphat said
Turbine has the worst customer service I've ever experienced. My gripe is not related to this incident.
Don't let your account get stolen. They'll permaban it. Even if it's a lifetime. Assholes.
Don't let your account get stolen. They'll permaban it. Even if it's a lifetime. Assholes.
Posted: Nov 10th 2010 11:33AM DeadlyAccurate said
My LOTRO lifetime account was stolen, and they didn't permaban it. It was a pain in the ass to get it fixed, and they never did get me my stuff back, but they did compensate me in gold. Not as much as I lost, since the thief also wiped out my house chest, but it was enough to repurchase my potions and hunter oils and the like and get back to the fight.
I wouldn't say I was happy with Turbine's solution, and I was pissed that they threw the blame for it on me (upfront stating that there was no way it could've been a hack into their system so it must've been something I did. It wasn't). They took too long; they didn't roll back my characters to the pre-theft state; and they tried to blame me for it. But I am back in the game.
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I wouldn't say I was happy with Turbine's solution, and I was pissed that they threw the blame for it on me (upfront stating that there was no way it could've been a hack into their system so it must've been something I did. It wasn't). They took too long; they didn't roll back my characters to the pre-theft state; and they tried to blame me for it. But I am back in the game.
Posted: Nov 10th 2010 10:48AM Chiren said
Reminds me of when WAR had that problem where their subscribers were getting billed multiple times for the same month. They basically deleted their entire forum and created a new one.



