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Reader Comments (12)

Posted: Nov 9th 2010 4:16PM deadborder said

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Measuring the quality of WoW's community by visiting Moon Guard is like reviewing a resturant based on what you find in their rubbish skip.

Posted: Nov 9th 2010 4:48PM Katsiya Vell said

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While true to some degree, you do have to realize that if the supposed Mos Eisley of the WoW servers is this good community wise, especially with questions about something that is told about in-game where to get (in addition to having a quest for it), then the better servers should have just as good, if not better communities.

Plus, he did say that he choose Moon Guard to determine IF the entirety of the community was that bad or not. Having played on the server myself (though my main is on Earthen Ring), I have to say that it is not nearly as bad as its made out to be.

Talking about the Moon Guard community itself could be an entire article, I'll just finish off by saying that he did a good job in avoiding the known trouble spots and getting a bit of a wider sampling. Elwynn Forest as a whole would have been very poor.
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Posted: Nov 9th 2010 4:47PM Dril said

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Trying to quantify WoW's community is always going to be arbitrary. You have the very best and the very worst there.

Personally, I find LOTRO's community to be helpful but haughty sometimes, and often ultra-conservative, snarky and impossibly ignorant when it comes to other games and out-of-game issues; I found AoC's community to be dreadful in almost every way. On the flipside, I found LOTRO very welcoming of newbie Tolkein RPers and generally welcoming if you met people out adventuring.

There are so many factors affecting the community it's virtually impossible to asses them; the best you can do is go play the game.

And avoid the forums.
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Posted: Nov 9th 2010 8:31PM JuliusSeizure said

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"Measuring the quality of WoW's community by visiting Moon Guard is like reviewing a resturant based on what you find in their rubbish skip."

Well, of course the creator of the Warcraft Sues LJ community is going to say that.

I've only dipped my toe into MG occasionally, but I've always found the reputation to be grossly exaggerated and largely due to deliberate griefing from non-roleplayers and the sheer massive population of the server.
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Posted: Nov 9th 2010 5:05PM monkeybones said

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My daughter got a key logger (twice by email scams) before we got her an authenticator. Blizzard's customer service was really top notch. They were kind and helpful. They recovered all of her inventory that was stolen, and even left the stuff that the gold seller had been farming.

I had to work with a PSN rep last week. That was no pleasure. I got my issue resolved but he was extremely rude and nasty.

What a difference.

Posted: Nov 9th 2010 5:22PM Rialle said

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WoW's community IS overall the worst part of playing the game, but it was my understanding that Moon Guard was considered "bad" because of the supposedly rampant ERP, not because people aren't helpful.

It would have probably been an interesting test to see if you'd get different responses on a "normal" PvE realm and a PvP realm. It would also be interesting to see if responses were different on the Horde (since it seems you focused on Alliance here).

From my experience, the quality of community on RP realms was on par with LOTRO when the game first launched, but it had significantly deteriorated by mid-2005. Nowadays, the communities on RP servers and PvE servers are almost the same, with the exception that you'll run into people engaging in questionable "RP" on the former if you venture to certain places. I also believe that the Horde and Alliance are both equally "bad" as far as community goes on most servers (though some people will tell you otherwise out of faction loyalty).

Posted: Nov 9th 2010 6:05PM Vinegar Ninja said

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But what about the other half of the server, the horde? Just asking in IF and Stormwind doesn't tell the whole story. You might also look at trying your hand in a few random dungeons, and then you can see how horrible the games community can really be.

Posted: Nov 9th 2010 8:00PM Jef Reahard said

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It's really a question of time and space, and this series has always been about snapshots of a particular time (and place) rather than "the whole story." The whole story, for any MMO's community, let alone the most popular one, would require a team of writers and many months of work. As I said in the article though, Horde will getting equal treatment when I do another WoW-focused column after the new year.

I did get quite a bit of use out of dungeon finder groups, and intended to include that in the article. However, it more than doubled the length of the piece. I'll find a place to include that research at some point, as I find the random/anonymous grouping mechanic to be equally fascinating and infuriating.
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Posted: Nov 9th 2010 11:18PM Caerus said

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I am dumbfounded at the 40 minute response time you were given. Did they hire hundreds more GMs when I had my back turned? I've filed a ticket for one reason or another about once a month since at least early summer, and I remember being pleasantly surprised once because it only took 2 1/2 days to hear back.

Posted: Nov 10th 2010 9:40AM Ocho said

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Now, see, I've had an almost exact opposite experience with WoW's customer service on the same issue. My account had been compromised and had an authenticator attached to it. Well, it didn't take just two days to get a response, it took about a week. Finally, they changed my password so I can log back into it. I do so... and they didn't remove the authenticator. That took another 4 days to remove. All the while, the overall tone of the e-mails was a "We're only doing this for you because we're taking pity on you. Next time, we won't do anything for you, and you'll be screwed." Finally, I am able to get back into it. Because the hacker paid for a month's time, there was still a few days left on it, so I signed back in to my account and fixed everything. All the missing items, all the restored items hanging out in my inventory, etc. I even went so far as to pay for and attach my own authenticator so this doesn't happen again, as I don't trust Blizz anymore to be on my side. Well, because I had used the hacker's remaining time, the big red flag went up again and my account was suspended. I contacted Blizz and told them that it wasn't a hacker, it was me. I logged in to fix the damage that had been done and that was all. They now insist I wasn't using paid time and now my account is suspended, until I pay them the $15 for the 10 minutes I logged on to fix my account.

Really, this is completely unacceptable behavoir. So I just wanted to show that not every dealing with custmer service turns out roses.

Posted: Nov 10th 2010 7:15PM Haldurson said

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I played Wow for about 3 months, and that was enough. What I love about Wow is that it gives the trolls and beggars someplace else to be, other than whatever my current mmo is. The next time you play whatever MMO it is that you play, thank Blizzard for creating WoW, because they are the reason why other MMOs have so much more of a pleasant social environment. May they always be number 1. The day WoW dies, is the day that all other MMOs will suffer.

Posted: Nov 16th 2010 9:35AM mispoem said

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LOL I couldn't have put this better. I have put up with WoW CS getting worse for years, the population getting lazier, ruder, and all around having the game start to suck. I recently went to a new MMO and am amazed at the difference in the community and the CS. Long live Blizzard to be the strainer of crap so my new MMO homes remain awesome. :)
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