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Reader Comments (30)

Posted: Sep 1st 2010 8:04AM (Unverified) said

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Duh

Posted: Sep 1st 2010 8:20AM VioletArrows said

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I'm something of a digital packrat. :( Whatever it is, it's saved somewhere even if the game itself is gone.

Posted: Sep 1st 2010 8:25AM Ocho said

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On returning to Guild Wars after a long break, with the implementation of the "What is one of the names of a character on this account" question, I was stumped. So I contacted them in an e-mail, gave them all my previous information, account names, e-mail address, etc. asking for a character's name so I could sign back on. I guess that information wasn't enough, so they asked me for one of the codes I entereded ages ago... which took my a LONG time to hunt back down again. It wasn't until two weeks later (most from ANet just not replying back in a timely manner) that I was finally able to sign onto my account again.

Posted: Sep 1st 2010 8:31AM Mirin said

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I just went through this yesterday. I bought GW at release and honestly havent thought much about it since, but with the GW2 hype machine in motion and currently no game to play I got curious. I loaded it up and was stumped at the name one char thing. I emailed them but I dont know how it will play out. I still have the original boxed copy of it but when I put in the code on the box I get a "this copy has already been authorized" or something like that...

Oh well...
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Posted: Sep 1st 2010 8:33AM Pan1 said

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So that means the CS dance I'm going through now with NCsoft for GW1 is bound to end up badly.

Its been 5 years, I memorised my login info sure but like hell I still have the key. :)

Though taking everything in account to answer to hidden question in this entry; No, I will never pay a compagny to secure my information.

The hoops are cumbersome enough already.
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Posted: Sep 1st 2010 9:02AM redsolar said

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Guild Wars has been the only one I've had difficulty with in resubscribing. Luckily, they didn't require my old credit card number even though they asked for it. I was able to provide other game account details that proved my identity. I have it all written down this time. That is, if I manage to not lose it. hah
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Posted: Sep 1st 2010 9:48AM GaaaaaH said

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Mirin, when Anet support ask, give that code
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Posted: Sep 1st 2010 9:56AM Ocho said

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@zenaphex

Actually, if memory serves me correctly, I found my code, but it might not have been necessary. They asked for it, but I did give them enough information besides that to make it credible. I would suggest to just keep asking and giving as much information as you can remember. I think its perfectly understandable to lose a code... I've lost codes plenty of time. From moving cleaning and organizing, I've cleared out lots of junk, and sometimes old games happen to be amoong the junk. So it goes. Hope it ends well for you. :)
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Posted: Sep 1st 2010 2:34PM Revolting said

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Odd, I had this exact problem just a couple of weeks ago, and had no such difficulties. I hadn't played since release, and on a whim decided to give it a whirl again in sudden a fit of anticipation sparked by a GW2 article. I had absolutely no information to hand whatsoever, apart from my e-mail address. With that I was able to recover my account password, and once I had that I was able to update any outdated account info, and get the game up and running again. Then I got to the "name a character" question. "What an odd system!" I thought, especially as I had no clue whatsoever about any characters I'd not seen since half a decade ago. However, a quick e-mail to account support with some very basic and non-sensitive personal/account details, and 20 minutes later, they replied with a character name for me to get past the hurdle with. I was quite impressed, given that it was a weekend evening Euro-time.
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Posted: Sep 1st 2010 8:26AM Greeen said

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I never did, until I came into the situation where I had to provide my registration key after having been locked out of my account once, and in another case for having forgotten my account login/password.
Of course I didn't have them anymore :( [they were digital purchases, didn't have a box]
I am a bit upset on one hand with those companies who ask you to provide a copy of your photo ID, on the other hand, that works and you don't need to save registration keys. Problem only is, that I in the past have often used a dummy name and adress because of potential account hacking. This again is though in many cases against the EULA to not use your real name and adress. Besides, if it is a dummy name, you can't even remember that, should it be enough to retrieve password, etc :(
So ye, it sucks to some extend, even if it is important for account safety these days.

Posted: Sep 1st 2010 10:26AM (Unverified) said

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I use to keep a notebook with the game login information and code key right next to my computer. Now I use two wonderful programs called 1Password and DropBox. 1Password let's you record all the pertinent information securely and it stores the file in DropBox so that it can be accessed from any of your computers, ipod or smartphone. You have all your information with you no matter where you go. No more lost passwords or codes.

Posted: Sep 1st 2010 8:35AM Hothnogg said

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large collection of game boxes for online games gathering dust in the attic somewhere going all way back to Ultima Online.
That class as hoarding? they unique yet? :) where can i buy more bank space?

(Brit Bank) selling dusty boxes!!!! free black sandals with each purchase!

Posted: Sep 1st 2010 9:27AM Pingles said

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Just recently cleared mine out. Realized that my old copies of Wing Commander and Bioforge weren't likely to ever be used again.

Was a tough thing tondo, though.
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Posted: Sep 1st 2010 8:48AM OxfordDon said

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I tried to reactivate my old Asheron's Call account, and of course as I hadn't played for 5 years I only had my character name to go on, so after much hoop jumping, Turbine said they had located my account, and I could transfer it at a cost of $19.99. I thought that was a damned cheek since I could buy and download the game and all updates for $9.99. Needless to say I declined and consider this very shabby treatment of an old and potentially returning customer.

Posted: Sep 1st 2010 9:51AM GaaaaaH said

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Transfer what exactly?

I'm confused.
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Posted: Sep 1st 2010 8:48AM Loopy said

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I accidentally deleted my Blizzard Authenticator from my iPhone. It took me about a week to get everything sorted out, and i had to provide my original WoW cd key as well as some interesting questions from Blizzard.

Posted: Sep 1st 2010 8:52AM myr said

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Not really.

Have my FFXI/playonline account memorized for life, despite the random letters and numbers in the account name that I didn't even get to choose.

And most other games have password recovery that's worked when I've needed it. Helps to sign up for everything with the same spambucket email.

Posted: Sep 1st 2010 9:09AM Valdamar said

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I still have all the log-in details for every MMO I've ever played and every website or online game service I've ever used, going back to the 1990s - some don't exist anymore, heh. I'm a bit of a packrat with game boxes too so I still have all my product keys. Thankfully I use Steam now so that saves some cupboard space.

By comparison two of my friends continually lose/forget log-in details for MMOs or for stuff like Gamespy/Fileplanet/IGN - several times they've had to restart from scratch in MMOs they've returned to, or restart an FPS without all their achievements/unlocks - often it has put them off playing a game again because they couldn't face restarting as a newbie - I never want to be in that position, even though I rarely return to MMOs I've quit (though I return to FPSs if they release new stuff) - at least the choice to return is always there if I need it - I like to keep my options open.

Though I'm a bit more loyal to my MMOs than they are - they play 3+ MMOs at a time, only staying for a month or two, while I tend to stick with one MMO until I get burned out on it (6-9 months in, usually) - they can never remember all their character names or race/class combos from past MMOs, while I can remember all of mine - so it's probably just a matter of how much you value your gaming experiences and characters, and of course how good your memory is.

Posted: Sep 1st 2010 9:29AM Dumac said

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I keep all my boxes and digital purchases email you receipts so i have the product keys if i ever need them, i do occasionally forget my login details for older games, but i figure out by trying out a few of the "standard" username/password combinations i tend to use in multiple situations. Technically thats a security risk but who can be bothered to remember dozens of account names and passwords?

Posted: Sep 1st 2010 10:01AM (Unverified) said

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I buy all my games from Steam, stardock or Direct2Drive so they keep that information for me. Otherwise I would be totally screwed

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