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Reader Comments (12)

Posted: Aug 24th 2010 5:08PM (Unverified) said

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Landroval was my server from the days of Open Beta, and I have to agree that there's really no comparison when it comes to server-wide maturity and helpfulness. Even the PvP community, which is where I spent most of my time, was top-notch.

No server will ever be perfect, but Landroval is something special.

Posted: Aug 24th 2010 6:09PM Graill440 said

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I would have to give Turbine CS an F- as their workers are not at all familiar with even simple day to day game mechanics and even less in touch with their own TOS.

After having reported a couple players for naming violations, one was named Cumz, and the other DKinmipants, as the two examples, while humorous were in clear violation. I recieved a response via ingame reply from two GM's that the names were fine and i needed to read the naming rules, which one actually cut and pasted and the other linked.

Turbine is quite spineless now when it comes to enforcing standards. I know the reason too, they do not want to lose paying customers as the their population is not what they let on, some worlds are quite barren. Two years ago these people would have been warned and then forced to rename or banned. Now they simply let them go.

An educated guess would be outsourced persons with little education in EO representation and lack of knowledge of the rules due to their own interpretation of them, there is no standard, Turbines enforcement is haphazard, unregulated and poorly enforced. Those in charge At Turbine are poor examples of how to enforce posted standards to ensure quality play and at the minimum, quality CS responses. I will also throw lazy and cheap in the mix since Turbine has shown these terms also fit.

Posted: Aug 24th 2010 7:06PM (Unverified) said

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Just a little FYI note:

Thorins Gate has it's own small chat channel - it isn't connected to the greater Ered Luin chat channels. That means you have at best the few level 1-10 people questing there, and the few crafters that still use Thorins Hall for the Vault/ Auction House/ Crafting facilities.

To get a real, unbiased idea of how helpful the area is, you would need to also leave Thorins Gate and ask the various questions in the Ered Luin channels as well.

Posted: Aug 24th 2010 9:52PM Jef Reahard said

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Ah, you're right, thanks for that. I'll do Ered Luin proper when we return after the f2p conversion in a couple months.
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Posted: Aug 24th 2010 7:27PM (Unverified) said

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I played LOTRO for a short while with great expectations.
however only 2 encounters with their so called customer service have put me off that much i abandoned it, and based on this article i wasn't wrong to do so

Posted: Aug 24th 2010 8:13PM (Unverified) said

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Lifetimer of LotRo, been playing since beta, and a resident of Landroval.

Just wanted to say the CS response is exactly what you found (I am actually surprised a CM actually restored your item). It's not something that is limited to one server or another--all CMs on all servers are equally as useless. Hundreds of horror stories have been heard about the CMs, and I've had my share. We were running one of the end-game instances of the time, two hours in, and enemies in a fight went into a permanent anti-exploit mode after a raid member got disconnected (he was holding aggro). After waiting about ten minutes, hoping to see if that would solve the problem, we just decided to write a ticket instead. Four of us did so, and four of us got the same reply--"Sorry, we can't do that."

People who have accidentally bought a pony instead of a horse, people who have accidentally destroyed an item (raid gear), etc. The universal answer has always been, "Sorry, we can't do that." I had an old friend who came back to the game and found all of her characters deleted. She thought she had logged into the wrong server at first but nope, all deleted (her account info was shared with no one). She filed a ticket, guess what the response was: "Sorry, we can't do that." She never returned to the game after that.

It's so bad that the CMs are a running joke in the community, much akin to saying something like, "What CAN they do?" And so far the only thing they do is take foul language very seriously (we have seen them pop their heads in GLFF from time to time) and hand out temporary bans for exploits within the game. And really that is all they do.

I'm genuinely surprised your item was restored, however. Are you sure they didn't know who you were and were just aiming for brownie points? I've had friends quit this game over some rare rollbacks that they have lost raid gear in and the CMs all drone on with the exact same answer: "Sorry, we can't do that." And, of course, because of the genius of Turbine's forum's rules, it's against the rules to even talk about how shoddy the CS is. See no evil, hear no evil I guess.

Posted: Aug 24th 2010 8:42PM Snorii said

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Fellow Landrovaler here as well - it really is a great server, I've been very happy with it since launch.

Count me among those that are surprised that one of the GMs was able to restore your item. I've never heard of them doing that for any reason.

The one horror story that I know about was that a kin-mate's account was hacked. After talking to CS, he was able to recover his account and characters - some items might have been lost, gold etc - but for some reason a GM deleted his level cap (60 at the time) characters and couldn't restore them. They didn't give a reason for deleting them and they instead gave him 20 gold to level one character. He stuck with the game, but if it were me, I would have quit and never come back for something like that.

Posted: Aug 24th 2010 11:23PM Pojoh said

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I started to play on Landroval just recently, and its a great server with great people.

I know you picked Landroval server for your test, but I think the new people trying to get into the game once ftp comes into effect, will probably be pushed toward the lower pop. servers ... still, it will be interesting what you find out after ftp goes live.

Posted: Aug 25th 2010 12:06AM dustindeckard said

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I played LoTRO for 2 months at original launch, then abandoned it due to my workload.

I went back to the game for day 1 of the F2P beta, played through level 25, and decided that I was enjoying the game so much, I wanted to start a new live subscription to build up a few toons before the F2P launch, as all beta toons are getting wiped next month...

Anyways, after doing some research, I settled on Landy as the server I'd call my home. And I can say with absolute certainty: it was the right choice.

Landy is the single best online community I have ever had the pleasure of experiencing (aside from the general Penny Arcade and PAX folk).

Since my first day on Landy, good folk have gone out of their way to help me out. I had a random player literally "show me around" the Old Forest and teach me about the deeds system. He then added me as a friend from his other toons, and proceeded to craft me a beautiful set of armor worthy of my elven tank. He then introduced me to his friends, who accompanied me on the first big instance (GB) and then, finally, invited me to their Kinship, which is full of even more friendly players.

I've also enjoyed witnessing a dozen or so excellent roleplay events (most inside the Prancing Pony) and even played music for over an hour with some talented players. (the music system in the game, btw, is incredibly fun and really passes the time when waiting on pops or groups)

So, at the risk of flooding my new server with perhaps too many players, I think this article is spot-on, and I think everyone who would enjoy Landy's mature and creative community should join up immediately. :)

Posted: Aug 25th 2010 6:52AM Tom L said

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I play on a relatively boring server, Gladden, and even there I've come across only people who were helpful, polite (esp. to noob tanks) and generally fun to be around. There's rarely any snide comments in the global channels but then again, there's rarely anything in any of the channels.

I'm naturally wary of grouping with people I don't know beyond completing the task at hand, but I have no qualms about working with anyone I come across in Lotr:O.

I've had no experience with CS at all.

Ta,

Posted: Aug 25th 2010 8:31AM (Unverified) said

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Interesting that you picked the unofficial RP server, it is bound to have the nicest community for the game.

As you've picked LOTRO, I recommend you get your hands on the EU version and see how that stacks up against the US one as they're different companies.

Posted: Aug 25th 2010 11:36AM kpaq00 said

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Elendilmir is just as good as Landy, imo.

And everyone lies; the CSRs are great at handing out infractions and bans on the forums. You can't even post in a "I'm quitting the game, bye" thread without receiving Sapience's infinite levels of wisdom. I guess they're dicks on the forums to compensate for what they can't do in game.

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