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Reader Comments (21)

Posted: Jul 4th 2010 11:32AM (Unverified) said

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this game has to be the FASTEST game to go downhill in history lol

Posted: Jul 4th 2010 11:46AM (Unverified) said

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uhhh, Aions doing better than warhammer, conan, champions online, STO, and a bunch of other smaller mmo's. wrong comment is wrong
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Posted: Jul 4th 2010 11:50AM (Unverified) said

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disaster!

Posted: Jul 4th 2010 12:12PM (Unverified) said

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Your article is only half correct. A two letter server abbreviation is being added to ALL names. Players can then use their free name change ticket to change back to their original name, on a first come - first served basis. Needless to say this is causing a lot of controversy.

Posted: Jul 4th 2010 12:40PM (Unverified) said

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As Beak says, it's basically open-season on names, and it's causing a lot of entirely reasonable consternation among long-time players (I'm specifically discounting the Aion Pollyanna's, of course, who will defend and support every single communication and decision handed down by NCSoft, no matter how inconsistent or detrimental to the Aion customer base).

I think the majority of reasonable players feel this solution (first come first served free for all on name changes) is the worst case scenario. And what makes matters worse is that NCSoft basically stated just a few weeks ago that they had a solution (a set of criteria, which they had to keep secret from us for some inexplicable reason) for instances in which character names duplicated during merger. So, now they're coming back (five days before the planned merge btw) and saying we're not going to proceed as previously communicated but instead are implementing an alternate plan which is pretty much no plan at all.

As I say, most reasonable players will view this new plan as pretty much a fiasco. I'm a level 50 player, I've been playing since beta, and I pre-ordered the game and took part in the early character registration process just prior to launch. I also an adult working in a full-time career job, which means that having this free for all on name changes during the work week means I'm at a huge disadvantage in the competition for names. NCSoft doesn't appear to be too concerned about that side of the "fair and just" equation though ("fair and just" were the almost laughable terms GM Tamat used in his initial message on the new system for name changes).

As I've played this game, I've been consistently struck by NCSoft's ham-handed efforts at customer service, so I wasn't too surprised, I guess, that we'd up in "worst case scenario" on something as huge as server merges (they could do with a bit of research on how to manage change when dealing with large groups of heavily invested customers). But I'm really disappointed. NCSoft doesn't seem to be focused much on maintaining brand loyalty in its customers, and that's really incredible when you think that Aion is an MMO that relies on maintaining a core base of loyal monthly customers and which, I'm assuming, hopes to build on that subscriber base through word of mouth referrals.

I most likely will not terminate my game account over this, but my loyalty in the game is pretty much at zero %. Me and my friends who play the game are mostly waiting for the next good game to be released, and then we'll likely be moving on from Aion. It's too bad, because the game had real promise. Oh well.
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Posted: Jul 4th 2010 1:16PM blomma said

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@Tempes Magus This is the worst possible solution of any to choose from which makes we wonder what their initial plan was.
It will favor anyone that has the free time during a week day to grab the name he/she wants.

Just of the top of my head, a selection based on some kind of weighted criteria like, first one to take the name across the servers coupled with active status.

But really, anything would have been better than this.
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Posted: Jul 4th 2010 9:32PM alinos said

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yeah tempes this would easily be the worst way to do it

give points based on

A)who had the name first

B)whos clocked up the most hours on that charachter

C)is it there most played charachter

id also suggest is it above x level otherwise it loses out straight away

i mean a max lvl pvper losing his/her identity because some douche decided to rename all his alts to names his seen so he can sell them back on ebay is not the way
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Posted: Jul 4th 2010 11:39PM GaaaaaH said

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Am I understanding correctly to assume that if two players are both named "Example", then one will get called "ExampleAB" and the other "ExampleCD" and then they petition GMs so that their final name can be "Massive" even though "Massive" was previously taken by 2 other people ("MassiveAB" and "MassiveCD" now)?
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Posted: Jul 4th 2010 12:41PM (Unverified) said

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I'm sure all the people who work for a living will appreciate you calling them less dedicated because they couldn't be the first ones on during the go-live on July 14th. Nice one!

Posted: Jul 4th 2010 12:44PM (Unverified) said

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Exactly, Beak. Exactly.
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Posted: Jul 4th 2010 1:09PM Pan1 said

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Sounds absolutly horrible to me.

But thats just NCsoft's way of handling the customers.
They just don't really care.

I know this sounds crude, but thats the way it is.
NCsoft has proven time and time again that they just don't care.

You almost wish the MMO industry had a michelin* rating system.

* http://en.wikipedia.org/wiki/Michelin_Guide

Posted: Jul 4th 2010 7:11PM Tovrin said

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Yup. Tabula Rasa and Auto Assault proved that. Even after having been sent offers those games, they would rather have them die than been bought out. Community minded? Ha!
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Posted: Jul 4th 2010 1:19PM blomma said

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And while i'm at it. Five days before merger they decide that their original plan wasn't good enough. Why does that strike me as incompetent.

Posted: Jul 4th 2010 1:22PM Valdur said

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Beak and Cel is spot on,and another thing is that on various servers there are well known crafters who made a name and is trustworthy.And I simply don`t want to think what will happen if they lose their name.

Posted: Jul 4th 2010 1:27PM (Unverified) said

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The biggest concern for most folks is that once this merger takes place, every single name will become available. That means that well-known players are likely to lose their names when 12 players who never had that name to begin with hurry to submit their name change ticket and swipe it.

What's worse, is that the reason NCSoft has chosen this route is not because it's more fair than selecting one player to keep the name, but because they lack the ability to implement anything more complicated. Given that this is a pretty standard operation for anyone using a database, that suggests NCWest's ability to do anything other that newsletters is even worse than before.

The icing on the cake is that the original server merge announcement (complete with free transfers for several weeks) was really positively accepted! The one time they seem to get it right they screw it up a week later.

This game will be remembered as an example on how to squander massive box sales by systematically alienating your entire playerbase.

-SirNiko

Posted: Jul 4th 2010 2:29PM (Unverified) said

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Hey look, it's NCsoft doing what they do best: Alienating their entire playerbase.

Good work guys, showing you're no different to how you've always been!

...Goddamn tossers.

Posted: Jul 4th 2010 3:01PM alzeer said

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chill ppl its just a name change
just add x at the end or something and move on

Posted: Jul 4th 2010 4:25PM Georgio said

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So ... they missed yet another promised deadline. Where is the news ?
I remember that there is a thread on Aionsource about server mergers in which Ayase (one of the Aion CMs) was angry" at a lot of the posters who were saying that NCWest always is missing the deadlines and is feeding the comunity with b.s plans which always revert right before the deadline with a delay and end up to the worst solution for players but the easiest for NCWest. He was appalled by the people questioning his and NCWests "integrity" :). Now they do exactly as people were saying in the 20 page long thread. It is like NCWest is mocking its remaining customers on purpose.

Posted: Jul 4th 2010 5:46PM (Unverified) said

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Am I right in assuming that my character name becomes free for all once the merger happens? And even if the player from the other server who shares my name no longer plays, it's possible that someone with a completely different name could take mine if they log on before me?

That seems pretty stupid to me. I picked my name with name selection head start which was one of the perks of buying the collectors edition. It's a bit of a slap in the face if I end up losing it again.

Posted: Jul 4th 2010 6:23PM (Unverified) said

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This is precisely the issue - your name will be up for grabs by anyone. There are a number of popular players who have prices on their names, literally - people offering several million kinah to the person who manages to take the name. Not because they want them, either, but just to see the person who originally held the name have to pick something else.

Your choices are either to be the first to log in and change your name back, or to just give up and pick a slightly different name.

NCSoft may have some plans in place to mitigate the damage. I'm sure they'll post something next week. Until then, this is going to be a mess.

Well, a mess to everyone who doesn't think adding ssj, xXx or asn before and/or after their name is perfectly reasonable.

-SirNiko
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