With the highly anticipated June version update just around the corner, the last thing that Final Fantasy XI players want is something to distract them from the promise of wonderful things in the near future. But it's hard to ignore something as significant as a security breach, and that appears to be what has happened to the game. According to an official statement from Square-Enix, an external attack on their servers resulted in a potential compromise of some of the game's account information, although the statement was quick to point out that no payment information was violated.
That alone would be bad, but the actions taken by Square-Enix to inform players have been a bit haphazard, including prolonged outages of the North American customer service department. Many players have had their passwords reset, in some cases resulting in their accounts being outright locked with no way to regain access. Players are encouraged to check their email and ensure that they can still log in to the game as before, and to contact customer service if they're unable to log in to Final Fantasy XI or the PlayOnline service.
Reader Comments (4)
Posted: Jun 8th 2010 7:36PM Icemasta said
I'd just like to add that it was only the playonline's account server that was hit. For a pretty long time they've been offering to merge your Playonline account with your Square-Enix account (another server) for login. It is specified in the post that people who merged their playonline account with Square-enix account were not at risk.
From my experience, most people have merged, anyway ,everyone on the 3 linkshell I frequent had merged.
From my experience, most people have merged, anyway ,everyone on the 3 linkshell I frequent had merged.
Posted: Jun 8th 2010 8:13PM Slowrollin said
What's new?
Posted: Jun 16th 2010 1:45PM (Unverified) said
I'm surprised people still go without the Square Enix account and security token.
RMT in FFXI are so desperate for gil that they have been actively hunting down player accounts to clean them out.
RMT in FFXI are so desperate for gil that they have been actively hunting down player accounts to clean them out.
Posted: Jun 10th 2010 1:01AM (Unverified) said
I have had my account canceled for, oh I don't know, 2 years now. I woke up to a $25 charge fro square enix last Tuesday (the day when the systems went haywire). It's been literally impossible to get a hold of customer service and I had to go through my bank to dispute the charges and get a new card. Thanks Playonline.







