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Reader Comments (31)

Posted: May 11th 2010 5:35PM jpkustra said

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Oh well. I'm not looking forward to the patching but I think the content is already downloaded from the background DL option in the patcher? I guess we'll find out in a few hours!

Posted: May 11th 2010 5:40PM Ephe said

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This is a regular occurrence with Funcom :) everytime they patch something, something else breaks and the downtime gets extended.

Most people were expecting this to happen.

Posted: May 12th 2010 4:02AM NeverDeath said

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Sounds an awful lot like Blizzard ;)))
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Posted: May 11th 2010 5:47PM ZachDude said

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Yeah. I'm at work till 8:30 so this isn't affecting me yet.

Posted: May 11th 2010 6:10PM v3rn said

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I'm having issues with billing as well. I can't get my account activated to even play the game. And they haven't responded to my email that I sent 5 hours ago. Looks like I won't be able to play until tomorrow anyways.

Posted: May 11th 2010 6:25PM arodriguezc said

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I had that billing issue last night. I kept paying and it kept accepting the payment and then kept the account frozen (I may have paid for a year's worth of gaming). I gave up thinking that I would not be able to play until today but I checked an hour later and I was able to play the game :) Hope you are able to reactivate the account. I had lots of fun and saw a lot of people in tortuga (the starting island).
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Posted: May 11th 2010 6:34PM aurickle said

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Funcom's billing system accepts your payment, but it does not immediately notify the login system. As a result, your account will always remain frozen for a short period until the login system updates. I've seen it take up to an hour.

I don't know why they do it that way, rather than every other game I've seen where you're given access the instant your payment clears. But it's the way they do it and there's no reason to panic when you see that you're still frozen. Just check back in an hour.

Now because the servers are entirely offline right now for the update, it's possible that the login server is not even receiving its normal updates yet. In that case, your account would unfreeze within an hour of the servers coming back up.
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Posted: May 11th 2010 6:38PM (Unverified) said

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It's been stated on the forums now that anyone experiencing a freeze of their account even after adding retail keys/gametime cards to it, needs to add in their CC billing details, let it update your account with those, and then it will unlock. Afterwards, you can safely remove the billing details, and nothing will be charged.

I don't recall the specific thread right now, but it did come from Funcom.

On topic, I would rather they catch something in launch day QA and delay a launch, rather than simply make a huge mess. The people complaining now would be throwing a full on shit fit if that happened, so they need to relax.
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Posted: May 11th 2010 6:33PM Seffrid said

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Let's be honest, extended downtime is not simply a regular thing with Funcom, it is a standard part of a good many developers' expansions and updates. It's long been a running joke on SOE's boards, for example, that after the servers come back up you'll be lucky to get 10 minutes play before the rollback and the hotfix. It's just the way these things are, and those who can't take it philosophically need to avoid making plans to play an MMO on expansion launch day.

I have zero sympathy for those who complain that they took the day off work or in some other way set aside the time to play the moment the servers were scheduled to be back up. Most players have the experience by now to know better.

All that said, Funcom would have benefited greatly from a smooth expansion launch and I'm sorry for them that it hasn't worked out that way. Hopefully when the servers are back up everything will go well for what looks to be a promising expansion to a greatly improved game.

Posted: May 11th 2010 6:46PM Deadalon said

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Hmm - How long was the Extended Downtime of WOW- WOTLK ? Yes... There was NONE. There were midnight openings of stores - ppl bought it and got home to play it right away.

How many servers did WOW have to update that day? - AOC is down to how many now ?

Lets just face it. They did not even test the update on live server database before hand. But again - this is Funcom. This is normal. Now we just gonna have to wait and see how many screwups will slip through their quality test. Don't forget that the entire AH and all merchants had to be taken offline for about a week after orginal launch cause of exploids.

Posted: May 11th 2010 7:16PM (Unverified) said

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If memory serves, the 3.0 patch that brought the majority of WotLK caused me to lose all of my mounts and pets, about 15 of the items out of my backpack and bank (which were eventually returned to me in the mail), characters were stuck and unplayable for several days while GMs had to rescue them, BGs crashed, the realms were largely unplayable for a couple of days with database errors and terrible lag, and the AH was likewise taken down.

The difference is Blizzard patched in most of the content for WotLK in an earlier patch (that caused a lot of trouble for a lot of people), then people bought the box to allow them to access Northrend several weeks later, which meant all they had to do was turn on the boats and zeppelins to allow you access to the zone for the true "Launch" of the expansion (and forgetting the troubles the actual "patch" caused).

Launches are rarely perfect. This is their first expansion, some hiccups can be expected.
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Posted: May 11th 2010 7:20PM (Unverified) said

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Its sorta of an unfair comparison. Blizzard has far more money to hire more people,and couple that with the fact that WoW's coding is most likely far less complex than AoC. Its not really a stretch to imagine that more problems would arise and that they generally have far less people to deal with those problems.; /
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Posted: May 11th 2010 8:02PM (Unverified) said

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Well, the system reqs for wow are a lot lower than the reqs for aoc. Maybe it's your computer.
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Posted: May 11th 2010 8:18PM (Unverified) said

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I think you misunderstood me.I was talking about the downtime and tech issues on Funcon's end. AoC purrs like a kitten for me (when its not down that is XP)
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Posted: May 11th 2010 7:16PM Deryk said

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I'd suggest not ever taking a day off the day a big patch or an expansion goes live on ANY MMO. It's been my experience since the days of UO and EQ that this is a common occurrence. It takes time to get the servers patched up and running; the ITs and Devs making sure everything is running as it should.

So in the future, do not plan to take the day off on launch day of anything MMO-related, but take the following full day off.

Just a helpful tip.

Posted: May 11th 2010 7:34PM KTrell said

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"never play on a patchday!"

Posted: May 11th 2010 7:43PM Birk said

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Booking your day off work to play an expansion or major patch (in ANY game!) is like scheduling your WoW raid times between 7 and 11 am PST.

Posted: May 11th 2010 7:46PM Birk said

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...on a tuesday!
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Posted: May 11th 2010 7:52PM Valentina said

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The downtime isn't that bad. It should be up within the next hour.

Posted: May 11th 2010 8:02PM (Unverified) said

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My only problem with the downtime is that they are holding up turning on US servers so that EU servers can launch first, and for no other apparent reason.

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