When the EVE Online server booted up today from its scheduled daily hour of downtime, GMs began receiving reports of missing items and disappearing market orders. After some investigation, CCP decided to shut the server down for an extended downtime to get to the bottom of the issue. The problem was eventually traced back to a database script responsible for recycling old itemIDs from trashed items and assigning them to new items. It was found that some new items being created in the database weren't getting IDs and so were becoming lost in the system. Up to 114,000 items may have gone missing during the 75 minutes that the server was up.
Players that were logged in between 11:28 and 12:43 GMT may have discovered items missing if they unstacked items, bought anything on the market, looted anything from a wreck or cargo container, mined any asteroids, unloaded ammo from their guns, deployed structures into space or delivered any industrial jobs. Players that weren't logged in at the time may also have been affected if they had any market buy order activity or "want to buy" contracts filled during that 75 minutes.
CCP has assured players that the impact of the bug was minimal, stating that 114,000 items represents only 0.0071% of the total items. Whether that refers to the total number of items created during the 75 minute up-time period or the total items in EVE is unclear, but it seems the impact of the bug wasn't enough to warrant a server rollback.
The server is now back up and operating normally. Any players that think they may have lost items due to today's database issues are urged to petition the matter in-game and wait for a GM response.
Reader Comments (10)
Posted: May 7th 2010 9:45PM EdmundDante said
Hey my Ragnorak is missing! I found this note left in my station- "DB table mismatch, sorry pal".
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Posted: May 8th 2010 5:49AM Georgio said
They can make this an event :)
Some spatial-temporal anomaly affecting the fabric of space ripped throughout the universe making objects disappear in mini black holes. Picard out :)
Some spatial-temporal anomaly affecting the fabric of space ripped throughout the universe making objects disappear in mini black holes. Picard out :)
Posted: May 8th 2010 8:17AM Blacknimbus said
A pirate did it
Posted: May 8th 2010 11:46AM Innocentte said
For a company to have this sort of issue and not do a Roll-Back, especially since the game had been up for only a few minutes, is a complete disgrace and betrayal of player trust.
Then to say that the loss of 140,000 player items is not important because it is only a small percentage of total items is just plain stupid. I suppose if the Devs lost their bank account balances, and were told by the bank that it was not important because it was such a small percentage of the bank's total assets, THEN we would hear a lot of DEVs screaming bloody murder.
It is only unimportant when it is not YOUR stuff that goes missing!
CCP should be ashamed of themselves.
And whomever made that decision should be fired on the spot.
Then to say that the loss of 140,000 player items is not important because it is only a small percentage of total items is just plain stupid. I suppose if the Devs lost their bank account balances, and were told by the bank that it was not important because it was such a small percentage of the bank's total assets, THEN we would hear a lot of DEVs screaming bloody murder.
It is only unimportant when it is not YOUR stuff that goes missing!
CCP should be ashamed of themselves.
And whomever made that decision should be fired on the spot.
Posted: May 9th 2010 10:58AM OmegaTwig said
If 114,000 items represented less than 1/100th of a percent of the total items in the game and you had to do a server rollback, resetting over 1 million items (1 billion? I don't feel like doing the actual math...) to their state right before DT (or whenever the back up was made) would take INFINITELY more time to do then to have the people who lost items that they actually care about file a report with the GM's. Yes it would take longer for you personally to get your items back but it would not effect the play time of the 30,000 something other players who have to sit at a log in screen and wait to log back in after an already extended down time because you are sad that you lost your little veldspar asteroids and don't feel like filing a petition that would take 5 seconds to fill out and a similarly smaller time to have the GM's give you the item(s) back (When they get to your petition ofc.). You simply can not do a server wide rollback of a game as large as EvE for as small as a reason as there are a couple thousand missing items...
Reply
Posted: May 8th 2010 2:09PM dudes said
Whoops.
Posted: May 8th 2010 3:25PM (Unverified) said
That sounds about right... over 1,600,000,000 (billion) items in their database, unless my math is horribly inaccurate.
Posted: May 8th 2010 6:32PM (Unverified) said
The items were sacrificed to appease the volcano god Eyjafjallajökull.
Posted: May 18th 2010 6:49AM (Unverified) said
Im not so sure that the report lost quantity is accurate if experience is anything to go by. I lost dozens of items in open orders during that period along with loot and salvage from 2 missions and was kindly told there was nothing in the logs to prove it. Thank you very much CCP. There may be nothing in my logs to warrant renewal of my subscription when it is next due.
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