The past couple of months have not been kind to Mythic Entertainment, with an uncomfortable double-header of a huge billing fiasco followed by the closure of the Mythic Store. The billing especially produced a great deal of outrage from players, understandably concerned about their account security as well as the potential impact on their bank accounts. Even reversing the charges didn't leave everyone completely mollified -- but Mythic has put in the effort to try and not just apologize and reverse the error, but help regain the trust and goodwill of the players.
Both Warhammer Online and Dark Age of Camelot players will receive two items of their choice on all current and future characters, with Warhammer Online mailing out tokens and Dark Age of Camelot simply allowing you to talk to a Royal Accountant. The items include dyes, decorations, temporary disguises, and other fun toys for players to help recover from the aftershocks. On the off chance that you didn't receive the items and were billed multiple times, the team at Mythic has a specific appeals process to ensure correct delivery. As bad as the error was, it's good to see that players will be compensated nicely for as long as they keep playing.
Reader Comments (14)
Posted: May 5th 2010 8:05PM (Unverified) said
WAR what is it good for? absolutely nothing!
Posted: May 6th 2010 9:07AM (Unverified) said
I love how everyone that doesn't follow or play WAR keeps predicting it's death.
I can't speak for all servers but Badlands is hopping. It's looks like launch with so many players running around.
The billing hit me 12 times as well. It was corrected within 5 days. I remember being double and triple charged in WoW several times over the years and they did nothing other than reverse the charges. If you don't think that this apology gift is enough for the players then you should see the people clamoring to get to the vendors for their free epic mounts and unlimited rare dyes.
I know for a fact that the WAR population is on the increase. Carrie Guskos (sp?) has stated so in more than one interview. WAR bloggers are coming out of the woodworks.
WAR is not perfect. All MMORPGs are a constant work in progress.It is, however, extremely fun with great lore. To the people that say this game doesn't look good it's time to upgrade your PC.
I am breaking a personal rule of mine even posting this. I don't respond to anything on any forum becuase it is ALWAYS a waste of time.
No, I am not a fanboy. I don't and never have played the tabletop game. I have done nothing more than read a handful of the novels prior to this game.
If you have not played WAR in the past 5-6 months you can't competently speak on the state of the game. WAR is no where near dead and is getting stronger. If you don't believe me go play the free trial.
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I can't speak for all servers but Badlands is hopping. It's looks like launch with so many players running around.
The billing hit me 12 times as well. It was corrected within 5 days. I remember being double and triple charged in WoW several times over the years and they did nothing other than reverse the charges. If you don't think that this apology gift is enough for the players then you should see the people clamoring to get to the vendors for their free epic mounts and unlimited rare dyes.
I know for a fact that the WAR population is on the increase. Carrie Guskos (sp?) has stated so in more than one interview. WAR bloggers are coming out of the woodworks.
WAR is not perfect. All MMORPGs are a constant work in progress.It is, however, extremely fun with great lore. To the people that say this game doesn't look good it's time to upgrade your PC.
I am breaking a personal rule of mine even posting this. I don't respond to anything on any forum becuase it is ALWAYS a waste of time.
No, I am not a fanboy. I don't and never have played the tabletop game. I have done nothing more than read a handful of the novels prior to this game.
If you have not played WAR in the past 5-6 months you can't competently speak on the state of the game. WAR is no where near dead and is getting stronger. If you don't believe me go play the free trial.
Posted: May 6th 2010 10:00AM (Unverified) said
@Gauge:
I salute you. This was one fine rebutal, without any nerdrage, and if even 1/3 of the WAR community is like you, they must be one fine bunch.
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I salute you. This was one fine rebutal, without any nerdrage, and if even 1/3 of the WAR community is like you, they must be one fine bunch.
Posted: May 6th 2010 10:19AM (Unverified) said
@Ghil
Thank you sir. I am glad it didn't fall on deaf ears or is it blind eyes because you read it lol.
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Thank you sir. I am glad it didn't fall on deaf ears or is it blind eyes because you read it lol.
Posted: May 5th 2010 8:15PM (Unverified) said
I don't know why, but I have a feeling this is too little, too late.
Posted: May 5th 2010 8:37PM Valdamar said
They're giving out aesthetic items as compensation for all the financial hassle they could have caused their customers? That sounds pretty cheap to me.
Surely a free month of subscription time for those affected would have been the very least EA Mythic could have done for their customers that they temporarily ripped off (if not 3 months!). Though I guess they couldn't afford that, what with both games likely being rather close to their break-even level of population in terms of profitability.
Surely a free month of subscription time for those affected would have been the very least EA Mythic could have done for their customers that they temporarily ripped off (if not 3 months!). Though I guess they couldn't afford that, what with both games likely being rather close to their break-even level of population in terms of profitability.
Posted: May 5th 2010 10:16PM Cendres said
"Surely a free month of subscription time for those affected would have been the very least "
No kidding. I would be extremely upset if I had been one of those customers, I'm not sure if most were able to reverse charges or not (I certainly hope so) But getting freebie in game items wouldn't cut it for the amount of financial grief this may have caused in these times of not enough jobs and salaries that just meet living standards and in some cases not even that..
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No kidding. I would be extremely upset if I had been one of those customers, I'm not sure if most were able to reverse charges or not (I certainly hope so) But getting freebie in game items wouldn't cut it for the amount of financial grief this may have caused in these times of not enough jobs and salaries that just meet living standards and in some cases not even that..
Posted: May 6th 2010 12:54AM TheGreatMachine said
I can't help but feel sorry for Mythic and my own hopes of ever seeing a DaoC 2.
Posted: May 6th 2010 7:49AM (Unverified) said
It really only effected those that it either hit their bank account directly and they live month to month. That could really hurt, no question.
It hit my credit card like 15 times, whatever, it was all cleared up, did not hurt me in anyway. When I called my CC company to tell them of the problem right after it happened, they said it was already flagged and they were already working with Mythic to fix it.
Is WAR an amazing game? No, but the RvR and Scenarios are still fun in my opinion, and for us Mac users, we have few choices after 5 year burnout of WoW.
It hit my credit card like 15 times, whatever, it was all cleared up, did not hurt me in anyway. When I called my CC company to tell them of the problem right after it happened, they said it was already flagged and they were already working with Mythic to fix it.
Is WAR an amazing game? No, but the RvR and Scenarios are still fun in my opinion, and for us Mac users, we have few choices after 5 year burnout of WoW.
Posted: May 6th 2010 10:18AM Birk said
Im a mac user and I play any game I want, fellow!
Age of Conan? Bootcamp!
Fallen Earth? Bootcamp!
Eve? Mac Client!
LoTRO? http://lorebook.lotro.com/wiki/LOTRO_under_Linux_and_Mac_OS/X
Go there and run it natively on Mac through WINE.
Ultimately, Bootcamp is the answer, friend. Its very easy to set up, and you can get a clean version of windows from many places ;). Alternatively, you can just take er in to any computer store and get them to install an OEM version.
Take it from me, MMOs on Mac run just fine :)
Reply
Age of Conan? Bootcamp!
Fallen Earth? Bootcamp!
Eve? Mac Client!
LoTRO? http://lorebook.lotro.com/wiki/LOTRO_under_Linux_and_Mac_OS/X
Go there and run it natively on Mac through WINE.
Ultimately, Bootcamp is the answer, friend. Its very easy to set up, and you can get a clean version of windows from many places ;). Alternatively, you can just take er in to any computer store and get them to install an OEM version.
Take it from me, MMOs on Mac run just fine :)
Posted: May 6th 2010 11:07AM (Unverified) said
@Birk - You are very correct. I post something about mac games all of the time on here hoping developers will see it. Porting is rather easy these days, so I don't understand why more don't put a little time into it. (I have XP on Boot Camp, but my New Year's Resolution was to not switch over any more..heh)
@Gauge - I am also on Badlands, returning player, just got into Tier 3 from the double XP weeks and having a lot of fun. I like WAR because I hate PvE level grinding and so far getting to level 24 has been easy doing just Scenarios and RvR.
@Gauge - I am also on Badlands, returning player, just got into Tier 3 from the double XP weeks and having a lot of fun. I like WAR because I hate PvE level grinding and so far getting to level 24 has been easy doing just Scenarios and RvR.
Posted: May 6th 2010 8:59PM (Unverified) said
Agree with Gauge. I'm playing on Iron Rock and things are pretty busy during prime time. Can usually find at least two full warbands on from around 6:00pm est through 11:00 in T2 and T3. T1 is always busy and T4 is kind of zergy.
In retrospect I'm beginning to wish I hadn't wasted my tokens on the limitless dyes. The novelty of looking a bit like a Zebra has rapidly worn off . . .
In retrospect I'm beginning to wish I hadn't wasted my tokens on the limitless dyes. The novelty of looking a bit like a Zebra has rapidly worn off . . .










