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Reader Comments (44)

Posted: Apr 8th 2010 9:02PM (Unverified) said

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OMG those boars are a little small. Its that how they really look or is that a photoshop?

Posted: Apr 8th 2010 9:25PM (Unverified) said

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I hope Mythic or EA fires whatever vendor they've been using for their subscriptions. I mean, Mythic is taking heat for something they have little to no control over. If that had just happened once, you could write it off as a freak occurrence. But twice is evidence of negligence on the vendors part.

And the worse part is that, to make any refunds, Mythic has to deal with the very vendor that made the mistake in the first place. I'm sure Mythic would like nothing more than to immediately refund everyone, but between the vendor and the lag in our financial systems, this crisis has them over a barrel.

Posted: Apr 8th 2010 9:34PM (Unverified) said

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Folks,

It's important to remember here that you are not responsible for fraudulent charges, nor fees related to fraudulent charges. Thus, no one should have any issue or horror story of not having any money. The bank is responsible for fixing it -- including overdraft fees.

Posted: Apr 8th 2010 11:05PM karnisov said

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charges to credit cards are easier to dispute than charges to debit cards. i feel sorry for the debit card people.
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Posted: Apr 8th 2010 11:06PM (Unverified) said

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That's all very well, Brett, but as has been mentioned in this thread already - there will be some folk, who don't have huge bank balances, who will have been financially paralyzed by this error.

Meaning they may well have had their account balance stripped to zero.

Coming up on a weekend etc is not the best of times for someone to suddenly be unable to access their daily funds.

Have a heart, grow a brain, and look beyond the black and white for just a moment, hmm?

I feel for anyone in that position, and I sincerely hope you're able to call upon friends or family to help you over the bump..
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Posted: Apr 8th 2010 11:42PM (Unverified) said

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Amana, I love you....

Posted: Apr 9th 2010 12:39AM (Unverified) said

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Last time I checked banks work 24 hours a day in their fraud department. Even the home town small ones.

Please, stop spreading false information. It only hurts both parties.

Posted: Apr 9th 2010 11:07AM (Unverified) said

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Why do Americans always assume that all customers of a game have to be Americans? Might want to expand your horizons a bit there and realize there are many people from many different countries that play games. And no, my "fraud department" for my bank isn't open 24 hours a day.
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Posted: Apr 9th 2010 12:43AM (Unverified) said

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Also, I don't think they can charge a debit card as a debit card can they? You would have to input and store your pin # to do that. If it's run as a card # without a pin, the charge is treated the same way a credit card charge would be, thus disputing it is identical since it would be a Visa Check or Mastercard Debit transaction.

Posted: Apr 13th 2010 2:38PM (Unverified) said

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The sad truth of the matter Brett is you are wrong.

Even if you "run a debit card as credit," it still legally and financially is the same as running it as Debit. The only purpose of banks allowing you to run debit cards as credit, is as a convenience.

It is still not credit, and the money is immediately deducted from your account, not charged for future payment.

In addition, legally you have next to no protection against false charges. Many of these people affected by this have been charged $500 or more in overdraft fees, that legally a bank doesn't have to give back at all. They "might" give it back to you, if they feel nice, and don't care if you leave the company. But they are legally obligated to do nothing; even though for all intensive purposes the banks have stolen money.

You have no legal rights to even debate the charge on a debit card.

This is why it is strongly advisable never to use debit cards, and only use credit cards (with restraint as to not build up a large balance). Unfortunately, in America, the credit card is borderline extinct for usage on anything other than large bulk purchases.
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Posted: Apr 9th 2010 12:45AM (Unverified) said

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Amana,

I do very much feel bad for the people who don't know necessarily the right process to go about quickly fixing the issue.

But it's true that every bank I've ever used has had a 24/7 fraud department that can fix a situation like this for the customer immediately (literally, within 5 minutes). I've never come across a scenario where funds would be tied up if you dispute them immediately. I've had it happen before and they were available again within the hour.

I'm not trying to act like some mean person or anything -- I certainly feel bad for the people, but I just want you to realize that every person in that situation should be able to get out of it without an issue extremely quickly -- even on a 4 AM on Sunday.

Posted: Apr 9th 2010 3:58AM (Unverified) said

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Thanks for your reply, Brett.
It's good to know that you're sympathetic towards those who are unfortunate enough to have something like this affect them.

I will still have to disagree with you, however.
Not all banks, in all countries, provide 'instant' remedial action for disputed funds, and nor do they necessarily allow access to those amounts under dispute.

Whilst this particular issue doesn't affect me personally, I can certainly attest to having had funds tied up in dispute proceedings previously, here in Australia.

Perhaps you have been lucky with your choice of banks thus far, but by no means are all banks as accommodating.
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Posted: Apr 9th 2010 3:53AM Seffrid said

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Surely the point is that you don't automatically know the very instant additional false charges are made on your credit card, the first you're likely to know will be either when you read about it on the forums and check it out, you receive a monthly statement, or - and here's the rub - when you learn that another legitimate charge for something else has been refused or you're at a cash machine and find you can't draw cash out that is needed there and then because the account's been stripped.

Sure there may well be a phone call you can make to get it sorted, but everything relating to your account and the regular demands on it stops until that call is made and the issue resolved, and pretending that there's not a massive inconvenience or hardship involved is being disingenuous. Just as when you have your card stolen, having false charges made against your account can be both extremely troublesome and time consuming, and that's assuming that the bank doesn't contest your version of events and is willing to make immediate reparation.

On a lighter note, I checked out my GOA WAR account and it's all as it should be. How refreshing to find that GOA are not the villains on this occasion!

Posted: Apr 9th 2010 12:49PM (Unverified) said

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First off, my bank has internet banking, and I have email alerts for any charge over $10 on my account (lowest it goes for some reason). So I knew the moment it happened. This might not be available to all, true, but it's certainly a valuable perk in times like these. Secondly, my mythic account still reports all clear as well, even though I've been charged 17 times today. DO NOT assume you haven't been charged because your GOA account says you are fine. Check with your bank immediately, just to be safe.
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Posted: Apr 9th 2010 6:45AM pcgneurotic said

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The stories I could tell you about the GOA/DAOC one-two would make your hair stand on end.

Posted: Apr 9th 2010 1:25PM (Unverified) said

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My heart goes out to those who were effected.

Posted: Apr 9th 2010 12:20PM (Unverified) said

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yeah i def woke up yesterday to see a smack in the face 18 times for charges around $300 bucks from mythic. i amost thought i hit a life time membership button when i canceld my account about a week prior to this lol. i was told about 36 hours max for my refund....still a pain in the ass tho lol

Posted: Apr 9th 2010 1:03PM Seffrid said

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There's no suggestion that any account has been over-charged under GOA, this is purely a Mythic problem in relation to the US version of the game and doesn't affect European players (although as it happens my bank is very quick to put a stop on suspicous activity such as duplicate charges). So far as I know it's the same with the recent spate of hacked accounts, they've been an issue with the US version only.

Posted: Apr 9th 2010 7:47PM Deadalon said

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This has probably to do with the fact that there are no longer EU players playing GOA WAR? ... I pop in on my free trial once a week or so.. its a barren wasteland. Tiers 2-3s are not even counting cause noone is playing.
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Posted: Apr 9th 2010 3:09PM (Unverified) said

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Unsub now while you all still have your money! This is NOT the first time that this has happened and you can bet your life that this will happen again!

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