"I think the thing that disappoints me is this perception that we sit around and purposefully try to come up with something to screw our players."

Does it disappoint him because everyone doesn't know it, so its just a "perception"?
Cause he could of fooled me, the cryptic store is a great example of nickel-and-diming double-dips, the idea of trying to force players to pay for much needed end-game content really pushes it, and well... I'm sure there's other things as well.