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Reader Comments (75)

Posted: Feb 4th 2010 11:51AM (Unverified) said

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@ Shuriken

Sorry, /sarcasm

I was actually agreeing, bloggers are not journalists and they can say whatever they want as long as it's not defamatory.

That said, I understand Global Agenda's been released. How's that game, Massively?

Posted: Feb 4th 2010 12:55PM Celicynd said

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The thing about Daeke (to me), as much of a nice guy he seemed to be, half the time the guy didn't seem to know anything. I understand he's a community manager, not a dev, but as voice of the company he definitely needs some work.

Shortly before this story came out, one of his last posts was in a thread asking to fix the cape issue where you can't change the inner color of the cape... This has been an issue since they moved from closed to open beta. There have been many, many posts and threads created about this issue. His response basically sounded like he had no clue what people were talking about and didn't even know if it was a recent issue, a long standing issue, or asking for new functionality for the tailor and not a bug. That kind of shows a complete disconnect with your community that you don't even know about it considering all posts on it since beta.

Posted: Feb 4th 2010 1:37PM (Unverified) said

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@Shuriken
What is your motivation for posting here? Other than you being convinced that your stance is correct while simultaneously being convinced that the stance of those you criticise is wrong, what is the difference between your motivation and their motivation?

"Gosh, stop whining, or I'm going to come whine about all your whining" is not compelling internet content.

Posted: Feb 4th 2010 1:47PM (Unverified) said

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Daeke didn't actually "disclose" anything, really; Bill Roper showed up to dazzle us with his magnificence, and went on and on about this new content and how great it would be, but failed to mention that the "legendary update" Champions fans had been promised for months - saying things like "you guys are going to love it, we've got more content coming than other studios would release in a paid expansion!" - but he neglected to say that the content would be paid content. Daeke showed up about 15 minutes after the State of the Game thread was started, when people were like "oh man, are we going to have to pay for this?" "no way, he said 'content update,' not 'expansion pack,' it'll be free," to say "no, it's a paid expansion."

Then nobody heard from any devs on that topic - they posted to other issues, just not that one - despite the thread going over 60 pages and - well, now it's 80 pages and OVER SIXTY THOUSAND VIEWS - despite that, the only thing Cryptic did was *fire the guy* who had the balls to say what {insert your favorite derogatory Bill Roper name here} should have said two months ago when he started his sales pitches for the "legendary" new content.

So ... if Daeke got fired for "not letting the boss continue to mislead the community," then I'd like to know - he may not want to say anything because he doesn't want to ruin his chances of getting a new job in the industry, and that's fair, but ... did anyone at Massively even ask? Or are they too busy making sure they stay friends with their game-making idols to even try?

Posted: Feb 4th 2010 2:29PM Psychotic Storm said

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If I was in command I wouldn't have fired him, because of personal believes, but he wouldn't have escaped without a severe talking to.

From a PR point of view that was a disaster, an amateurish move at best.

I would expect from my PR person to see how the conversation evolves, make notes and warn me before jumping the gun and issuing an official statement especially such a short one.

the reasons are many, I might see the community is overtly negative to an assumed idea (at that moment) of a paid expansion and I have to either serve it really well or change my mind and provide it for free, maybe with some content ending in the Cryptic store, but most would be happy, by having a statement especially this dry I am more or less set in the course without a chance of changing course.


on the other hand Daeke was from the little comments of his that I have read a "send your disagreement so I can show them your opinion" kind of PR guy, that is also unprofessional, what costumers want and what they need is quite different, but when you also put the "what the company needs" parameter in, the equation is chaotic.

anyway these are my thoughts about it.
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Posted: Feb 4th 2010 1:49PM (Unverified) said

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That was supposed to be a reply to Psychotic Storm said on 3:48AM 2-04-2010

Posted: Feb 4th 2010 1:58PM (Unverified) said

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I am a Star Trek fan, but I have no intention of ever playing STO after my experiences with Champions Online and Cryptic. They seem to be completely unable to make more than a mediocre game and the way they handle themselves is a turn off.

At the same time Cryptic is a business and they exist to make money so while everyone is feeling sad for Daeke there's also a responsibility on his part when it comes to the company he works for. If 10% if the people pre-ordering Star Trek Online cancelled because of the anger over the paid expansion then that's a big chunk of money Cryptic loses and a lot of the people that were playing Champions were sitting around waiting for STO. If Daeke really hurt the company in how he handled this and caused them to lose a decent amount of money then hell yeah they are going to get rid of him.

Who knows why exactly this all happened, but usually when a company responds like this its because they feel their reputation or finances were affected by the employees actions in a very damaging way.

Posted: Feb 4th 2010 2:09PM (Unverified) said

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So firing the mouthpiece for the game will solve anything? A successful game would of just shrugged this off, released an official statement and maybe dragged him over the coals for a while then got on with things.

Doesn't it just look like this guy has taken the bullet for the bad PR generated by decisions taken way higher up than him and that go back a lot longer than one statement about a paid expansion pack.

If Cryptic's name is something ... brown and bad smelling... don't blame one guy who writes things in forums. A sacrifice may help the ego's of the guys upstairs but it leaves a bad taste in the eyes of onlookers.
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Posted: Feb 4th 2010 2:20PM (Unverified) said

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Daeke's story will eventually come out. Make no mistake about that. Just wont happen soon unless someone at Cryptard lets loose through a friend of a friend etc. But what really happened will come out. Timing of it all is atrocious no matter the reason and just makes Cryptard look even worse than it already does.

This new version of lip service that Jack-the-used-car-salesman Emmert has pushed on the community since STO released is just that: lip service. The game can't be salvaged because the management, philosophy, and work ethic at Cryptard can't be salvaged.

Daeke over all as a CR was not that bad, but though I wish him the best with regards to looking for his next job, he's gonna have a tough sell in the gaming industry no matter what. Having Cryptard on your resume and being let go (no matter the reason though seems obvious) aren't going have offers rolling in. I feel bad for him but the nail that sticks out gets hammered down.... and obviously a jack-hammer was wielded in this case.

Only thing good that will come of all of this is that its another fail-feather in the cap of Jack and Bill.

Posted: Feb 4th 2010 3:03PM (Unverified) said

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Why do people keep going on about "It's a business, they are in it to make money"...Everyone knows a business is about making money...but when that is the ONLY thing you care about you get shit like CO and STO. At one time success was also measure by making a quality product, sadly that isn't the case anymore.

Throwing this guy under the bus was fail, another fail move by a fail company. If they honestly think there was anyway or time to deliver the news that they were going to have a pay xpac without pissing off their entire player base, before fixing the original content they are delusional.

Hopefully people stop buying their craptastic releases, stop using buying their cryptic points, and most of all hopefully no one else EVER lets them handle turning their ip into an mmo...and we can finally see the entire company waste away into oblivion.

Posted: Feb 4th 2010 3:29PM (Unverified) said

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Something about not shooting the messenger comes to mind.

I think it is time to start the countdown till CO goes dark.

Posted: Feb 4th 2010 8:42PM (Unverified) said

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The thing is, we don't know if "the message" he posted that started all this was his own or an order from high-ups. It's not that uncommon for a PR/CM/CR person to make his/her own (bad) decision and spill bad stuff which cause uproar.

It used to happened a lot with Gaile Grey and her (very bad) community relation team in Guild Wars. Gaile got a mental-break-down in one of the fanforum and got replaced. Another guy in the team (foolishly) left the company to join Fury team (which shut itself down after less than a month). And another guy... I think he left too. Or got fired. Who cares.

It's fun to read though when this kind of thing happens. I'll give you that.
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Posted: Feb 4th 2010 4:47PM (Unverified) said

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I think Cryptic is a mediocre company and they are not very good at what they do, but at the end of the day it is a business and those that don't understand that simple fact don't know what it means to be responsible for a business that makes millions of dollars. It does not mean Daeke wasn't treated unfairly in this. We don't know. It also doesn't mean as a business you cant still try to release quality products or services. Its just the standard in the MMO industry to release a lot of crap and give bad service because the consumer is willing to pay for it. What I can say is if you did something that cost me a lot of money or really hurt the brand I would fire you too.

Posted: Feb 5th 2010 2:13AM (Unverified) said

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the game is ridiculously boring. it was stressed all through beta that it was under-developed and the flow of gameplay was extremely lacking. charging for content that should have been included 10fold is just wrong. DONT BE EVIL~

Posted: Feb 7th 2010 4:50PM (Unverified) said

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A friend of mine who recently unsubcribed from CO says that the main reasons for letting him go were a result of him leaking information about upcoming content and pricing , and for starting a phony charity drive involving teddy bears .

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