When it comes to character deletions, just about every MMO out there has a clause in their Terms of Service that indicates they have the right to delete your characters at any time and for no reason whatsoever. With that said, there are very few companies that choose to exercise that right.
Up until now it has been Square Enix as part of Final Fantasy XI (even then they occasionally restore characters as part of 'welcome back' promotions), and Alganon's new "trial" which allows you to play for 30 days free before they wipe your character if you don't subscribe. However, as you can see from the above image, Funcom has opted to join the ranks of "will delete characters" in regards to Age of Conan.
When contacted for comment about whether or not this was true, Erling Ellingsen, Director of Communications for Funcom said, "Yes, that's correct. It's a database clean-up. We're going through all accounts that's (sic) been inactive for a long period of time, deleting characters under level 20 to free space in the database."
The first 20 levels, often considered by many to be Age of Conan's tutorial levels, are primarily spent leveling through a single-player adventure with some multi-player aspects in the city of Tortage. The fact that you have to level past this solo-heavy content when you start a character gets a little old for players who just want to play with friends. As Funcom are now choosing to delete the 1-20 characters of inactive players -- potentially nuking inactive bank alts in the process -- it's going to be interesting to see how this plays out as a long-term strategy. Will it bring back inactive players, afraid of losing a bevy of below-20's? Or has Funcom just alienated people who were planning to come back, but now don't want to take the chance that their characters will potentially become clean-up fodder down the road? Time will tell.
[Thanks Jonathan!]
Reader Comments (111)
Posted: Jan 11th 2010 2:06PM Schwa83 said
Wah Wah Wah.... this is all I hear.
If your account has been inactive for 7 MONTHS and your character(s) are under level 20, why would you care? This makes no sense to me. Besides, the 1-20 levels are the fastest in the game and again, if you haven't played in 7 months, is it really so awful to start over again?
Why does the MMO community have to be so whiny? There are far more important things in the world that deserve this type of vocal attention.
If your account has been inactive for 7 MONTHS and your character(s) are under level 20, why would you care? This makes no sense to me. Besides, the 1-20 levels are the fastest in the game and again, if you haven't played in 7 months, is it really so awful to start over again?
Why does the MMO community have to be so whiny? There are far more important things in the world that deserve this type of vocal attention.
Posted: Jan 11th 2010 2:06PM CCon99 said
This is a pretty crappy tactic and the wrong way to go about trying to bring back old players to the game.
I was actually considering trying AoC again after hearing how much improved it has become from a few friends, but after getting that email trying to strongarm me to come back, they can have their low populated game and my low level characters.
I was actually considering trying AoC again after hearing how much improved it has become from a few friends, but after getting that email trying to strongarm me to come back, they can have their low populated game and my low level characters.
Posted: Jan 11th 2010 2:19PM (Unverified) said
Yes, it sounds like they victimized quit badly.
We'll miss you.
Reply
We'll miss you.
Posted: Jan 11th 2010 2:54PM (Unverified) said
Apologies.
Yes, it sounds like they victimized YOU quit badly.
We'll miss you.
Reply
Yes, it sounds like they victimized YOU quit badly.
We'll miss you.
Posted: Jan 11th 2010 2:06PM yojibalinese said
I think you might have the article wrong...it only affects people that are not currently subscribers... It's not like they're wiping EVERY 1-20 level alt.
Besides, smart move. Good marketting, and it's not like people with characters in the tutorial are likely to come back.
They should probably do that for the games I no longer play... LOTRO, DDO, EQ II, SWG, CO... I'm never going back, so might as well delete my toons.
Besides, smart move. Good marketting, and it's not like people with characters in the tutorial are likely to come back.
They should probably do that for the games I no longer play... LOTRO, DDO, EQ II, SWG, CO... I'm never going back, so might as well delete my toons.
Posted: Jan 11th 2010 2:14PM Krystalle Voecks said
From the story
"As Funcom are now choosing to delete the 1-20 characters of inactive players..."
Reply
"As Funcom are now choosing to delete the 1-20 characters of inactive players..."
Posted: Jan 11th 2010 2:16PM (Unverified) said
got the email, don't care 1 bit. bad game was/is/always will be bad
Posted: Jan 11th 2010 2:16PM Pojoh said
Good on them. Freeing up space, allowing for a smooth server merge. It only affects lvls 1-20, and chances are if you haven't lvled past 20 in the last 7 mo., well, you aren't planning to come back anyway. And if you did, you'd have to relearn what your characters abilities were in the first place.
Posted: Jan 11th 2010 2:18PM (Unverified) said
Keeping it to characters below level 20 is likely intended to clean up a lot of unused character data from people who tried the trial and never came back.
Square-Enix's decision to delete ANY character after 3 months of inactivity kept me subscribed while not playing for a long time. I will NEVER do that again. The problem with this tactic is that once I FINALLY convinced myself to let go, having all my stuff gone has basically insured that I will never go back. The nostalgia that might made me resub for a little while lies largely in my characters and their stuff.
Square-Enix's decision to delete ANY character after 3 months of inactivity kept me subscribed while not playing for a long time. I will NEVER do that again. The problem with this tactic is that once I FINALLY convinced myself to let go, having all my stuff gone has basically insured that I will never go back. The nostalgia that might made me resub for a little while lies largely in my characters and their stuff.
Posted: Jan 11th 2010 2:29PM (Unverified) said
I feel bad for the 12 people this will affect.
Posted: Jan 11th 2010 2:22PM Darkdust said
You may well be right, but I think that far more people will say "screw it then, never playing THAT game again" than will actually reactivate. MMOG players drift back and forth among games, picking up games after a while to see what's changed. Positive reinforcement will motivate them much better than negative reinforcement will.
Carrots, not sticks.
Carrots, not sticks.
Posted: Jan 11th 2010 2:24PM Its Utakata stupid said
I really don't care...unless someone has a wealthy lowbe bank alt on an account they haven't played for 7 months, it shouldn't really effect anyone negativley.
What I am more concerend about is that they are merging servers at Amana has pointed out. Which usually is a bad sign that the game is not doing as well as it should. And since I've been investing some time in this game (which is actually pretty good and immersive)...this does not bode well.
What I am more concerend about is that they are merging servers at Amana has pointed out. Which usually is a bad sign that the game is not doing as well as it should. And since I've been investing some time in this game (which is actually pretty good and immersive)...this does not bode well.
Posted: Jan 11th 2010 2:27PM Its Utakata stupid said
*negatively...concerned...and a few others I may have missed. :(
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Posted: Jan 11th 2010 2:25PM Arkanaloth said
@drjones
Well considering I canned my WoW account yesterday and it did state that the characters and data would be held on to, and I quote, "indefinitely", that's about as much like proof as is possible to provide. No nag screens of any sort and the assurance that, should I wish to come back, my 80's would be waiting no matter how much time passed. Secondarily this isn't the first time I've put my WoW account on hold.. they managed to stick with their data retention policy for around 11 months and when I re-subbed for Lich King and all my characters were there waiting as if nothing had changed...
Honestly I defy you to find *any* MMO TOS that gives the player ownership of their characters, all of them are pretty much rental policies so the TOS is a moot point of this topic.
That said, as with any policy it is subject to change... so you're going to have to settle for and be content with the WoW character retention policy as it was stated yesterday which is this: No character deletion, ever.
Well considering I canned my WoW account yesterday and it did state that the characters and data would be held on to, and I quote, "indefinitely", that's about as much like proof as is possible to provide. No nag screens of any sort and the assurance that, should I wish to come back, my 80's would be waiting no matter how much time passed. Secondarily this isn't the first time I've put my WoW account on hold.. they managed to stick with their data retention policy for around 11 months and when I re-subbed for Lich King and all my characters were there waiting as if nothing had changed...
Honestly I defy you to find *any* MMO TOS that gives the player ownership of their characters, all of them are pretty much rental policies so the TOS is a moot point of this topic.
That said, as with any policy it is subject to change... so you're going to have to settle for and be content with the WoW character retention policy as it was stated yesterday which is this: No character deletion, ever.
Posted: Jan 11th 2010 3:02PM (Unverified) said
Again, I really don't think they are going to delete your toons because it would lose them possible future revenue and they are experts at maintaining revenue. BUT the definition of 'indefinitely' is not forever, it is an undefined amount of time which is ofter used to infer forever but could be tomorrow.
Beyond which particular game is more or less safe,I guess my feeling is these characters should never be looked as investments, you do no invest time in them, you spend time and if losing the character would really make all that time meaningless then you mis-spent that time and need a different hobby.
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Beyond which particular game is more or less safe,I guess my feeling is these characters should never be looked as investments, you do no invest time in them, you spend time and if losing the character would really make all that time meaningless then you mis-spent that time and need a different hobby.
Posted: Jan 11th 2010 3:47PM Arkanaloth said
at this point with WoW.. I don't really care if they keep my characters forever or not.. the times I quit before were breaks.. time away from the grind. What brought me to can the account this time were several factors...
anticipation for Final Fantasy 14, Star Trek Online, and Star Wars: The Old Republic
and upon thinking about it, I realized with WoW I'm not just bored of the game, I'm bored of the "world".
So I don't see myself going back, even for Cataclysm, Kalimdor fractured in twain is still Kalimdor. Flying mounts in Azeroth, yay I guess... but I'm sick of Azeroth, tired of Outland, Bored with Northrend.. Have I done it all, no, but I've done all I care to do, that's enough.
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anticipation for Final Fantasy 14, Star Trek Online, and Star Wars: The Old Republic
and upon thinking about it, I realized with WoW I'm not just bored of the game, I'm bored of the "world".
So I don't see myself going back, even for Cataclysm, Kalimdor fractured in twain is still Kalimdor. Flying mounts in Azeroth, yay I guess... but I'm sick of Azeroth, tired of Outland, Bored with Northrend.. Have I done it all, no, but I've done all I care to do, that's enough.
Posted: Jan 11th 2010 2:26PM krakead said
I can understand the technical arguments, but this is a collosal PR blunder and can only serve to alienate still further those people they want to re-subscribe. Seriously, how many people will respond positively to this when it's little better than blackmail?
Hell, I'm a fan of the game and recently went the whole hog and got a full year's sub, and I think they're idiots for doing this.
Hell, I'm a fan of the game and recently went the whole hog and got a full year's sub, and I think they're idiots for doing this.










