If Tateru's report is correct, I wish the lab had shared any findings with the Mentors before pushing us out the airlock. If in fact we were part of the problem and we have subsequently been encouraged to mentor all over the place now, it means we are metastasizing that problem. A little straight talk from the lab might have helped us mitigate any deficiencies going forward.

Note to Linden Lab: We are big kids. If there is a problem, be straight about it. Tell your marketing people we swear we won't quit if we hear unvarnished information. The varnish is what's killing us. Be honest, direct and open with your customers and you will earn their confidence. Customer Service 101.

I've been a resident for awhile now and have been very active in what is broadly termed the "New User Experience". It *kills* me to see the Lab has so seriously lost focus on the community. Yeah, it's great that NUWC is behind a firewall now, and it tickles me silly that some blue chips are doing what they do inworld (albeit hidden). But to paraphrase James Carville;

"It's the community, stupid!"

When the most committed resident/evangelists have completely lost understanding of the lab's goals and objectives (and vice versa), it's time to look in the mirror and start asking the really honest and difficult questions. I would give my eye teeth for lots of Lindens come to SLCC2010 and really listen (have formal listening sessions), collect data and report back on what the community is telling you.

Please(!), stop making it so difficult for us to be your advocates.



On a more positive note, I wish *everyone* in the community and at Linden Lab, a safe and Merry Christmas and Happy New Year.

Saxon